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Volunteer Chat Support Representative Jobs (NOW HIRING)

TaskUs

Sales Representative

New Braunfels, TX · On-site

As a Sales Support Representative, you will: * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Use sales techniques, to offer products and ...

TaskUs

Sales Representative

New Braunfels, TX · On-site

As a Sales Support Representative, you will: * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Use sales techniques, to offer products and ...

Skimmer

$15.75 - $21.50/hr

Deliver friendly, knowledgeable phone, email, and chat support to our customers * Guide customers through product features, troubleshooting, and best practices * Collaborate cross-functionally with ...

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

Live Chat Customer Support * Respond to customer inquiries through live chat in a timely and ... Coordinate with project managers, sales representatives, and administrative staff to ensure timely ...

Skimmer, Inc.

Customer Support Representative

$16.50 - $22.25/hr

Deliver friendly, knowledgeable phone, email, and chat support to our customers * Guide customers through product features, troubleshooting, and best practices * Collaborate cross-functionally with ...

Launch Focus

Technical Support

Rochester, NY · On-site

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

Adecco

Customer Support Representative

Loves Park, IL

$22 - $26/hr

Respond to customer inquiries via phone, email, chat, and customer portals following established ... additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit ...

New

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support ... This role is focused on delivering excellent customer service across phone, email, and chat ...

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How much do volunteer chat support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for volunteer chat support representative in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.
What cities are hiring for Volunteer Chat Support Representative jobs? Cities with the most Volunteer Chat Support Representative job openings:
What are the most commonly searched types of Chat Support Representative jobs? The most popular types of Chat Support Representative jobs are:
Volunteer Chat Support Representative jobs near you

Chat Customer Representative - Remote

Feed My People Food Bank

Remote

$16.50 - $22.25/hr

Other

Re-posted 15 days ago

Job description

Chat Customer Representative - Remote

New York, New York, United States Or refer someone

We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.

The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed

Key Responsibilities:

  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Work Location: Remote USA Only

Or refer someone

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