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Volunteer 988 Crisis Counselor Jobs in Jacksonville, FL

Alivia Care, Inc.

Social Worker | PRN

Jacksonville, FL · On-site

$30/hr

Short-term individual counseling (loss, anticipatory grief and bereavement, coping, transition) to ... Crisis intervention * Assistance in addressing/supporting decision-making, ensuring the best ...

Alivia Care, Inc.

Social Worker | PRN

Jacksonville, FL · On-site

$30/hr

Short-term individual counseling (loss, anticipatory grief and bereavement, coping, transition) to ... Crisis intervention * Assistance in addressing/supporting decision-making, ensuring the best ...

Alivia Care, Inc.

Social Worker | Palatka Area

Palatka, FL · On-site

$58K - $61K/yr

Short-term individual counseling (loss, anticipatory grief and bereavement, coping, transition) to ... Crisis intervention * Assistance in addressing/supporting decision-making, ensuring the best ...

Alivia Care, Inc.

Social Worker | Palatka Area

Palatka, FL · On-site

$58K - $61K/yr

Short-term individual counseling (loss, anticipatory grief and bereavement, coping, transition) to ... Crisis intervention * Assistance in addressing/supporting decision-making, ensuring the best ...

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Volunteer 988 Crisis Counselor information

See Jacksonville, FL salary details

$12

$22

$30

How much do volunteer 988 crisis counselor jobs pay per hour?

As of May 28, 2026, the average hourly pay for volunteer 988 crisis counselor in Jacksonville, FL is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Volunteer 988 Crisis Counselor, and why are they important?

To thrive as a Volunteer 988 Crisis Counselor, you need strong active listening skills, emotional resilience, and a foundational understanding of mental health and crisis intervention, typically supported by completion of specialized training programs. Familiarity with crisis management protocols, call center software, and secure communication platforms is often required. Compassion, nonjudgmental attitude, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for effectively supporting individuals in crisis, ensuring their safety, and connecting them with appropriate resources.

What types of support and training are provided to Volunteer 988 Crisis Counselors before they begin taking live calls?

Volunteer 988 Crisis Counselors receive comprehensive training before they begin handling live calls. This typically includes structured modules on crisis intervention, active listening, suicide prevention, and protocols for handling various emergency situations. Counselors often participate in role-playing exercises and supervised practice sessions to build confidence and skills. Ongoing supervision, peer support, and access to mental health professionals are also provided to ensure counselors feel supported and prepared for challenging calls.

What is a Volunteer 988 Crisis Counselor?

A Volunteer 988 Crisis Counselor is a trained individual who provides immediate support to people experiencing emotional distress or a mental health crisis via the 988 Suicide & Crisis Lifeline. These counselors answer calls, texts, or chats, offering nonjudgmental listening, safety planning, resources, and crisis intervention. Volunteers play a crucial role in helping individuals feel heard and supported during difficult moments, often connecting them with further mental health resources if needed. They receive specialized training to handle sensitive situations with empathy and confidentiality.
What are the most commonly searched types of 988 Crisis Counselor jobs in Jacksonville, FL? The most popular types of 988 Crisis Counselor jobs in Jacksonville, FL are:
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Volunteer 988 Crisis Counselor jobs near you
Bereavement Counselor LCSW/LMHC | Full-Time

Bereavement Counselor LCSW/LMHC | Full-Time

Alivia Care, Inc.

Jacksonville, FL • On-site

$60K - $65K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Awarded Best Quality of Care - Once Again!
Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we're honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We're here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.
The Bereavement Counselor performs a wide range of clinical activities with grieving families and coordinates services to adapt to clients' needs in coping with the death of a loved one. Delivers individual and group counseling, crisis intervention, and community-based grief support programs. Maintains documentation and contributes to training, collaboration, and outreach efforts.
Position Details
  • Education & Certifications Required: Masters degree, Licensed Clinical Social Worker (LSCW) or Licensed Mental Health Counselor (LMHC)
  • Job Location: Community Hospice and Palliative Care, 4266 Sunbeam Road, Jacksonville FL. No work from home at this time.
  • Days/Hours: Monday - Friday 8:00am - 5:00pm
  • Compensation: $60,000 - $65,000 annual; full benefits package including 23 days annual PTO
Job Responsibilities
  • Formulates counseling objectives based on in-depth assessment and provide individual/family grief counseling. Other forms of informal support can also be provided through telephone and e-mail contact with the bereaved.
  • Completes documentation as dictated by organization policy and/or department.
  • Facilitates therapeutic bereavement support groups, conduct grief workshops and/or Camp Healing Powers.
  • Assists with training volunteers by presenting in the Volunteer Orientation program and the specialized bereavement training as well as precept volunteers assigned to the bereavement department or Camp Healing Powers.
  • Provides crisis intervention and emergency referrals to the bereaved as needed.
  • Responsible to relay all high risk, complex or potential abuse/neglect cases to manager, and when appropriate to the Department of Children and Families (DCF).
  • Attends yearly memorial service for Community Hospice survivors, as well as provides input to the therapeutic outcome of the service.
  • Acts as consultant to assigned IDG teams regarding grief issues and bereavement resources.
  • Collaborates as needed with the Communications, Community Hospice Foundation and Community Outreach departments as needed.
  • Follows policies and procedures of the department and organization.
  • Other duties as assigned.
Education & Required Licenses/Certifications:
  • Master's degree in social work or counseling from an accredited program.
  • LCSW or LMHC: Licensed as a clinical social worker or mental health counselor with at least three (3) years of experience providing therapy.
  • Current State of Florida driver's license with driving record acceptable to Hospice Northeast insurance carrier, and reliable transportation.
Desired Experience:
Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
  • Minimum five (5) years clinical practice/direct service experience with individuals and families.
  • Strong organizational skills and/or project management.
Knowledge & Desired Skills
  • Principles, practices, and methods of social work/counseling practice.
  • Grief and loss and overall bereavement care provision that includes assessment, case management, crisis intervention, supportive counseling, advocacy, interpersonal communication and family dynamics.
  • Carrying out social work or counseling practice with various modalities and populations.
  • Ability to manage time most effectively to meet client needs while working autonomously and proactively.
  • Carrying out social work or counseling practice with various modalities and populations.
  • Ability to manage time most effectively to meet client needs while working autonomously and proactively.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.

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