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Voip Solution Architect Jobs (NOW HIRING)

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

Architect solutions for scalability, high availability, disaster recovery, and business continuity ... Knowledge of telephony technologies including SIP, VoIP, call routing, and carrier integrations.

Edgewater Federal Solutions, Inc.

Be Seen First

Cisco VoIP Engineer

Oak Ridge, TN · On-site

$155K/yr

Develop and implement VoIP Zero Trust Architecture and IPv6 Architecture. * Oversee the replacement, upgrade, design, and integration of Voice and Video telephony solutions. * Configure and deploy IP ...

Edgewaterit

Sr. VoIP Engineer

Oak Ridge, TN · On-site

$125 - $150/hr

Develop and implement VoIP Zero Trust Architecture and IPv6 Architecture. * Oversee the replacement, upgrade, design, and integration of Voice and Video telephony solutions. * Configure and deploy IP ...

Edgewaterit

$125 - $150/hr

Develop and implement VoIP Zero Trust Architecture and IPv6 Architecture. * Oversee the replacement, upgrade, design, and integration of Voice and Video telephony solutions. * Configure and deploy IP ...

Cultureable

VOIP Software Engineer

Irvine, CA · On-site

Collaborate with client engineers to ensure a seamless end to end VoIP solution * Participate in design and architecture sessions with other senior technical leads * Collaborate with QA engineers to ...

Navtech, Inc.

Solutions Architect

Sterling, VA · On-site

$62.50 - $82.25/hr

Be very familiar with SIP/VoIP technologies. Knowledge of at least the basics of 4G is a plus ... a Solution architect that spans many technologies but primarily network-based * Some experience ...

UC Davis Medical Center

Senior VoIP Engineer

Sacramento, CA · On-site

$8.5K - $16K/mo

... architecture and lead deployment efforts. The Senior VoIP Engineer will be required to work with internal departments and external vendors to develop voice and data network solution requirements ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$107K - $212K/yr

... architecture and lead deployment efforts. The Senior VoIP Engineer will be required to work with internal departments and external vendors to develop voice and data network solution requirements ...

Navtech, Inc.

Solutions Architect

Sterling, VA · On-site

$62.50 - $82.25/hr

Be very familiar with SIP/VoIP technologies. Knowledge of at least the basics of 4G a plus * Able ... a Solution architect that spans many technologies but primarily network-based * Some experience ...

Triune Infomatics Inc

Network Architect

Pleasanton, CA · On-site

$72 - $96.25/hr

Pleasanton, CA (Remote/ Occasional Travel require) Duration: 12+ months AWS Solution Architect ... Exposure to VoIP, Wireless, and Data Center technologies * Strong communication, leadership, and ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Work with Federal clients on migration to modern architecture (e.g. Teams telephony). * Perform ... Experience in Teams Telephony or similar virtual cloud PBX solution (e.g. Webex, Broadworks ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Work with Federal clients on migration to modern architecture (e.g. Teams telephony). * Perform ... Experience in Teams Telephony or similar virtual cloud PBX solution (e.g. Webex, Broadworks) We are ...

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Voip Solution Architect information

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$16

$70

$95

How much do voip solution architect jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for voip solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is the difference between Voip Solution Architect vs Voip Engineer?

AspectVoip Solution ArchitectVoip Engineer
CredentialsRelevant certifications (e.g., CCNP, CCIE, Cisco Collaboration certifications)Similar certifications, often Cisco or vendor-specific
Work EnvironmentDesigning and planning Voip solutions, collaborating with clients and teamsImplementing, configuring, and maintaining Voip systems
Employer & IndustryTelecommunications, IT consulting, large enterprisesTelecom providers, IT departments, service providers
Search & Comparison IntentUnderstanding strategic roles, designing solutionsTechnical implementation, troubleshooting

The Voip Solution Architect focuses on designing and planning Voip solutions, working closely with clients and teams to develop scalable systems. In contrast, the Voip Engineer handles the technical implementation, configuration, and maintenance of Voip systems. Both roles require similar certifications and often work within the same industry, but their core responsibilities differ in scope and focus.

What are popular job titles related to Voip Solution Architect jobs?

For Voip Solution Architect jobs, the most frequently searched job titles are:

Infographic showing various Voip Solution Architect job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Solution Architect

Windsor, CT • On-site

INFOSYS NOVA HOLDINGS LLC
See more jobs at INFOSYS NOVA HOLDINGS LLCexternal

$62.75 - $82.75/hr

Full-time

Re-posted 25 days ago

Job description

"We are unable to sponsor or take over sponsorship of an employment visa at this time."


NICE CXone Solution ArchitectPosition Summary

We are seeking an experienced NICE CXone Solution Architect to lead the design, implementation, optimization, and transformation of enterprise contact center solutions. This role will be responsible for architecting scalable, highly available customer experience (CX) platforms utilizing NICE CXone and related technologies, including voice, digital, AI, analytics, and telephony integrations.

The ideal candidate will have deep expertise in contact center architecture, IVR/ACD design, cloud migration strategies, API integrations, routing optimization, and omnichannel customer engagement. This individual will serve as a trusted advisor to business and technology stakeholders, driving innovation and continuous improvement across the CX ecosystem.

Key ResponsibilitiesSolution Architecture & Design
  • Design and develop enterprise NICE CXone solutions for voice and digital customer engagement channels.
  • Create High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture diagrams, data flow diagrams, and routing strategies.
  • Define end-to-end customer journeys and omnichannel interaction flows.
  • Architect solutions for scalability, high availability, disaster recovery, and business continuity.
Contact Center Platform Development
  • Lead the design and optimization of:
    • ACD routing strategies
    • IVR call flows
    • Omnichannel routing
    • Digital engagement channels
    • Outbound campaigns
  • Develop and maintain routing plans, interaction workflows, and automation strategies.
  • Evaluate and implement platform enhancements to improve customer and agent experiences.
Integrations & Telephony
  • Design and support integrations between NICE CXone and:
    • CRM platforms (Salesforce, Dynamics, ServiceNow, etc.)
    • ERP systems
    • Workforce Management (WFM)
    • Quality Management (QM)
    • Analytics platforms
    • Telephony providers
  • Define and govern integrations utilizing:
    • REST APIs
    • SOAP Services
    • Webhooks
    • Middleware platforms
  • Troubleshoot and resolve complex integration and telephony issues.
Cloud Migration & Transformation
  • Develop migration roadmaps and implementation strategies for contact center modernization initiatives.
  • Create cutover plans, rollback procedures, risk mitigation strategies, and contingency plans.
  • Provide strategic consulting for cloud adoption and CX transformation programs.
  • Lead architecture reviews and validate solution designs prior to implementation.
AI, Automation & Analytics
  • Drive adoption of AI-powered customer experience capabilities.
  • Identify opportunities to leverage:
    • Virtual agents
    • Conversational AI
    • Intelligent routing
    • Workflow automation
    • Speech and interaction analytics
  • Evaluate new platform capabilities and recommend adoption strategies.
Performance, Security & Compliance
  • Ensure solutions align with enterprise security standards and regulatory requirements.
  • Implement best practices for platform performance, resiliency, and maintainability.
  • Monitor system health and identify optimization opportunities.
  • Conduct root cause analysis and lead resolution efforts for critical incidents and platform issues.
Leadership & Collaboration
  • Partner with business, operations, infrastructure, development, and vendor teams.
  • Provide architectural guidance and technical leadership across project teams.
  • Review and approve scripts, integrations, workflows, and technical solutions.
  • Mentor engineers, administrators, and implementation teams.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • 5+ years of experience designing and implementing enterprise contact center solutions.
  • 3+ years of experience with NICE CXone (NICE inContact) architecture and administration.
  • Strong experience designing IVR, ACD, routing, and omnichannel customer engagement solutions.
  • Experience integrating contact center platforms with enterprise systems.
  • Strong understanding of cloud architecture and SaaS platforms.
  • Experience with API-based integrations using REST, SOAP, and Webhooks.
  • Knowledge of telephony technologies including SIP, VoIP, call routing, and carrier integrations.
  • Experience supporting large-scale contact center migrations and transformations.




Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.