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Voip Provisioning Engineer Jobs (NOW HIRING)

Magentateam

NY · On-site

$120K - $154K/yr

... Engineer We are looking for Voice Over IP Team Members to join an International Team of experts ... VoIP Support Systems within the IMS fixed network provisioning chain No dress code - you can just ...

Themis Solutions Inc.

... provisioning, and telecom regulatory requirements, layered on top of the core Solutions Engineer ... This role adds dedicated VoIP/telephony depth to that team, serving as the person best equipped to ...

Clio

Solutions Engineer, Cloud Communications

... provisioning, and telecom regulatory requirements, layered on top of the core Solutions Engineer ... This role adds dedicated VoIP/telephony depth to that team, serving as the person best equipped to ...

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Voip Provisioning Engineer information

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How much do voip provisioning engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for voip provisioning engineer in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.

What does a VoIP Provisioning Engineer do?

A VoIP Provisioning Engineer is responsible for setting up, configuring, and maintaining Voice over Internet Protocol (VoIP) systems for organizations. They handle the installation of VoIP hardware and software, provision new phone lines, manage user accounts, and troubleshoot technical issues related to voice communications. Their work ensures that clients and end users have reliable and high-quality telephone services over the internet, and often involves working closely with network engineers and support teams.

What are the key skills and qualifications needed to thrive as a VoIP Provisioning Engineer?

To thrive as a VoIP Provisioning Engineer, you need a strong understanding of networking, SIP protocols, and VoIP systems, often supported by a degree in IT or related certifications like CCNA or CompTIA Network+. Familiarity with provisioning platforms, PBX systems, and network monitoring tools is typically required. Excellent problem-solving skills, attention to detail, and effective communication help you manage configurations and resolve client issues efficiently. These capabilities are crucial to ensure seamless voice service delivery and high customer satisfaction in a technically demanding environment.

What are some common challenges faced by VoIP Provisioning Engineers when onboarding new clients, and how are they typically addressed?

VoIP Provisioning Engineers often encounter challenges such as integrating new hardware with existing network infrastructure, ensuring compatibility with various SIP trunk providers, and troubleshooting connectivity or quality issues during the onboarding process. These challenges are typically addressed through close collaboration with network engineers, careful pre-configuration and testing of devices, and clear communication with clients about network requirements. Proactively identifying potential issues and maintaining updated documentation also helps streamline onboarding and minimize disruptions.

What cities are hiring for Voip Provisioning Engineer jobs?

Cities with the most Voip Provisioning Engineer job openings:

What states have the most Voip Provisioning Engineer jobs?

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What are popular job titles related to Voip Provisioning Engineer jobs?

For Voip Provisioning Engineer jobs, the most frequently searched job titles are:

Infographic showing various Voip Provisioning Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 92% Full Time, 3% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $109,219 per year, or $52.5 per hour.

Application Support Engineer - UCaaS / VOIP

Mckinney, TX • On-site

Cytracom
Network Security • 51 - 200 employees
Learn more about Cytracomexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Diagnose and resolve VoIP, PBX, SIP, networking, and hardware-related issues

  • Support customer onboarding and technical implementations

  • Manage tickets, calls, and chats to ensure timely resolution and maintain high-quality documentation

Job description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The Application Support Engineer serves as a frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate, and customer-focused support to end-users and partners. This role plays a critical part in customer retention, product adoption, and overall experience by resolving issues efficiently and ensuring seamless communication services.

You will be the first technical voice customers interact with, setting the tone for trust, clarity, and confidence in our platform. Success in this role directly impacts customer satisfaction, churn prevention, and long-term growth.

Responsibilities:

Provide world-class technical support through clear troubleshooting, proactive communication, and efficient resolution of voice, networking, and platform-related issues.

You will:

  • Diagnose and resolve VoIP, PBX, SIP, networking, and hardware-related issues
  • Support customer onboarding and technical implementations
  • Collaborate cross-functionally to resolve complex cases
  • Follow structured escalation paths while owning customer outcomes

This role requires technical curiosity, accountability, and a strong customer-first mindset.

Technical Support & Troubleshooting

  • Diagnose and resolve VoIP call quality issues (latency, jitter, packet loss, QoS, SIP signaling)
  • Troubleshoot PBX configurations, call routing, device provisioning, and number management
  • Support hardware setup including IP phones, routers, and networking equipment
  • Assist with fax (Cfax) troubleshooting and integrations
  • Work with third-party vendors and carriers when necessary to drive resolution
  • Analyze logs, traces, and system behavior to determine root cause

Ticket & Queue Management

  • Manage Zendesk tickets, calls, and chats with strong prioritization skills
  • Meet and exceed SLAs while maintaining high-quality documentation
  • Own your backlog and proactively escalate risks to SLA compliance
  • Maintain accurate case notes and technical documentation

Customer Experience & Communication

  • Communicate technical concepts clearly to both technical and non-technical customers
  • Set expectations effectively and follow through until resolution
  • Turn escalations into opportunities to reinforce trust
  • Deliver high CSAT through professionalism and empathy

Collaboration & Escalation

  • Triage and escalate complex issues to T2/T3 teams when appropriate
  • Provide complete technical context during handoffs
  • Participate in daily stand-ups and team collaboration sessions
  • Contribute to knowledge base improvements and documentation updates

Operational Excellence

  • Participate in an on-call rotation and meet escalation SLAs
  • Continuously expand product and integration knowledge
  • Contribute feedback to Product and Engineering based on customer trends
  • Meet defined KPIs for resolution time, CSAT, ticket quality, and productivity
Competencies:
  • Ability to thrive under pressure
  • Creative and analytical thinking
  • Problem-solving mindset
  • Self-managed
  • Ability to multitask effectively
  • Passion for technology and their work
  • Working knowledge of Zendesk
  • De-escalation techniques
  • Strong empathy for the customer and the ability to tailor communication for the given audience
Attributes:
  • Self-disciplined
  • Team player
  • Detail-oriented
  • Inquisitive nature
  • Commitment to excellence
Our Benefits:
  • Medical, dental, and vision insurance is available
  • 401K
  • Disability and Life insurance
  • Paid vacations and holidays
  • Flexible PTO policy
  • Casual, laid-back work environment
  • Free refreshments
  • Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.