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Voip Engineering Manager Jobs (NOW HIRING)

C Spire

CX Specialist I, VoIP

Meadville, MS · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. • Provide remote technical ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

C Spire

CX Specialist I, VoIP

Ridgeland, SC

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

C Spire

CX Specialist I, VoIP

Mobile, AL

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

Cspire_telapex

CX Specialist I, VoIP

Meadville, MS · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

Cspire_telapex

CX Specialist I, VoIP

Ridgeland, MS · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA · On-site

$112K - $154K/yr

This role requires an ACTIVE TOP SECRET CLEARANCE As a Senior VoIP Engineer, the individual will oversee and manage all components of the Cisco Unified Communication Manager cluster. In this role ...

C Spire

CX Specialist I, VoIP

Meadville, MS · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

Cspire_telapex

CX Specialist I, VoIP

Meadville, MS · On-site

... collaborate with engineering teams, analyze trends, and support complex escalations ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

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Voip Engineering Manager information

See salary details

$46.5K

$146.9K

$174K

How much do voip engineering manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for voip engineering manager in the United States is $146,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What does a VoIP Engineering Manager do?

A VoIP Engineering Manager oversees the design, implementation, and maintenance of Voice over Internet Protocol (VoIP) systems within an organization. They lead a team of engineers responsible for ensuring reliable and high-quality voice communication over networks. Their role includes managing projects, troubleshooting technical issues, optimizing network performance, and coordinating with other IT departments and vendors. Additionally, they help develop strategies for system upgrades and ensure compliance with security and industry standards.

What are the key skills and qualifications needed to thrive as a VoIP Engineering Manager?

To thrive as a VoIP Engineering Manager, you need deep expertise in IP telephony, network infrastructure, and leadership, typically supported by a degree in computer science or related field and experience in VoIP technologies. Familiarity with SIP protocols, VoIP platforms (such as Cisco, Avaya, or Asterisk), and certifications like CCNP Voice or equivalent are highly valued. Strong project management, problem-solving, and communication skills enable effective team leadership and stakeholder collaboration. These skills ensure the delivery of reliable, scalable VoIP solutions and the smooth operation of unified communications systems.

What are some common challenges VoIP Engineering Managers face when leading teams?

VoIP Engineering Managers often navigate challenges such as coordinating cross-functional teams, ensuring system reliability, and keeping up with rapidly evolving communication technologies. They must balance managing day-to-day operations with long-term planning, including integrating new features and maintaining security standards. Effective communication skills are essential, as the role involves collaborating with network engineers, software developers, and support staff to deliver seamless VoIP solutions.

What is the difference between Voip Engineering Manager vs Voip Network Engineer?

AspectVoip Engineering ManagerVoip Network Engineer
CredentialsBachelor's/Master's in Engineering, certifications like CCNP, CCIE, or VoIP-specific certificationsBachelor's in Computer Networking, Cisco certifications, VoIP certifications
Work EnvironmentOversees teams, manages projects, strategic planningDesigns, implements, and troubleshoots VoIP network infrastructure
Employer & Industry UsageTelecom companies, large enterprises, service providersTelecom providers, IT departments, network service companies

The Voip Engineering Manager focuses on leading teams and strategic planning for VoIP systems, while the Voip Network Engineer handles the technical design, deployment, and troubleshooting of VoIP networks. Both roles require similar certifications but differ in responsibilities and scope.

What are popular job titles related to Voip Engineering Manager jobs?

For Voip Engineering Manager jobs, the most frequently searched job titles are:

Infographic showing various Voip Engineering Manager job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $146,868 per year, or $70.6 per hour.

CX Specialist I, VoIP

Meadville, MS • On-site

C Spire
Media and Telecom • 1 - 5K employees
Learn more about C Spireexternal

Full-time

Medical, Retirement

Re-posted 13 days ago

C Spire rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset
Associate's degree in networking, computer technology, or CCNA (preferred)

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

What C Spire employees say

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