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Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Strong understanding of SIP, VoIP, carrier services, and network fundamentals. * Experience with ... Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible ...

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$19

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How much do voip engineer remote jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for voip engineer remote in California is $51.82, according to ZipRecruiter salary data. Most workers in this role earn between $40.34 and $61.92 per hour, depending on experience, location, and employer.

What is a VoIP engineer?

A VoIP Engineer Remote job involves designing, implementing, and maintaining Voice over IP (VoIP) communication systems while working remotely. Responsibilities include configuring VoIP hardware and software, troubleshooting network issues, ensuring call quality, and integrating VoIP services with existing infrastructure. These engineers work with protocols like SIP, RTP, and troubleshooting tools to optimize voice communication. Remote VoIP engineers collaborate with IT teams and clients to deliver reliable VoIP solutions. Strong networking knowledge and experience with VoIP platforms like Asterisk, Cisco, or Microsoft Teams are often required.

What does a VoIP engineer do?

A remote VoIP Engineer’s day often includes configuring, monitoring, and troubleshooting VoIP systems to maintain optimal performance and call quality. You may also work with network and IT teams to implement new features, resolve technical issues, and assist with upgrades or security patches. Regular communication with clients or internal stakeholders is common, ensuring user needs and service requirements are met. This role requires managing incidents promptly while maintaining thorough technical documentation for future reference.

What are the key skills and qualifications needed to thrive in the VoIP engineer remote position, and why are they important?

To thrive as a Voip Engineer Remote, you need strong expertise in VoIP technologies, network protocols (SIP, RTP), troubleshooting, and a degree in computer science or a related field. Familiarity with VoIP systems like Asterisk, Cisco CUCM, and relevant certifications such as CCNA Collaboration or CompTIA Network+ are highly valued. Excellent problem-solving skills, clear communication, and the ability to work independently are essential soft skills in this remote role. These skills ensure reliable voice communications, efficient remote support, and effective collaboration with distributed teams.

What are the most commonly searched types of Voip Engineer jobs in California?

The most popular types of Voip Engineer jobs in California are:

What are popular job titles related to Voip Engineer Remote jobs in California?

For Voip Engineer Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Voip Engineer Remote jobs in California look for?

The top searched job categories for Voip Engineer Remote jobs in California are:

What cities in California are hiring for Voip Engineer Remote jobs?

Cities in California with the most Voip Engineer Remote job openings:

Voip Engineer Remote jobs near you
Infographic showing various Voip Engineer Remote job openings in California as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $107,789 per year, or $51.8 per hour.

Lead IT Telecom Engineer - Remote | Must Reside in Pacific or Mountain Time 901

Alameda, CA • On-site, Remote

Telecare
Offices of Mental Health Practitioners • 1 - 5K employees
Learn more about Telecareexternal

$101K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Telecare Corporation rating

7.0

Company rating: 7.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

Job description

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare
What You Will Do to Change Lives
The Lead IT Telecom Engineer, under the direction of the Director of Infrastructure and Support, serves as the senior technical owner for enterprise telecommunications, VoIP, and contact center platforms. This role leads solution design, service optimization, vendor coordination, and complex initiatives that support reliable, scalable, and compliant voice and contact center services across the organization. The position requires advanced technical expertise, sound judgment, and strong cross-functional partnership to support 24x7 healthcare operations.
Shifts Available:
Full-Time | AM | Shifts: 8:00 AM - 5:30 PM | Days: Monday - Friday
Expected starting wage range is $101,329.77 - $125,177.97. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
What You Bring to the Table (Must Have)
  • Seven (7) years of progressively responsible experience designing, managing, provisioning, and optimizing enterprise telecommunications, VoIP, and contact center environments, including service lifecycle management, carrier coordination, and service governance.
  • Senior-level experience designing, configuring, and governing enterprise Contact Center platforms, including CCaaS, IVR routing, ACD queues, workforce optimization tools, reporting, and service performance management.
  • Advanced knowledge of Mitel VoIP and contact center platforms, including administration, troubleshooting, vendor escalation, and service optimization.
  • Demonstrated ability to partner with executives, regional leaders, program stakeholders, and vendors in support of 24x7 healthcare operations.
  • Experience supporting telecommunications, VoIP, or contact center services in a HIPAA-regulated healthcare environment.
  • Experience working with medical staff to understand and support telephony requirements related to patient care.
  • Requires advanced technical knowledge of PC hardware, software, network connectivity, VoIP technologies, and enterprise communications systems.
  • Must be at least 18 years of age.
  • Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment.
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

What's In It For You*
  • Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.

  • Nine Paid Holidays

  • Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship

  • Online University Tuition Discount and Company Scholarships

  • Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

  • For more information visit: https://www.telecarecorp.com/benefits

Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
EOE AA M/F/V/Disability
*May vary by location and position type
Full Job Description will be provided if selected for an interview.
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Telecare Corporation employees say

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About Telecare

Sourced by ZipRecruiter

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Industry

Offices of mental health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Alameda, CA, US

Year founded

1965

Social media

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