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Voice Spanish Jobs in Puerto Rico (NOW HIRING)

Liberty Latin America Communications, Inc.

PR · On-site

... maintaining Voice of the Customer (VOC) reporting and platform activities, and contributing ... Fully bilingual in Spanish and English. * Self-starter who works independently and can manage ...

sup3rnova

Account Executive

San Juan, PR

Develop differentiation strategies, messaging frameworks, and voice/tone guidelines * Brief ... Bilingual (English/Spanish) - required * Proficient in Keynote, Google Suite, and basic Adobe ...

SUP3RNOVA

PR · On-site

Develop differentiation strategies, messaging frameworks, and voice/tone guidelines * Brief ... Bilingual (English/Spanish) required * Proficient in Keynote, Google Suite, and basic Adobe ...

Sorenson

PR

$25 - $60/hr

... Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in ... or Spanish. Sorenson also provides onsite and remote interpreting services between English and ...

Kelly Services

Network Analyst

Carolina, PR

... voice and video applications. * Manages and troubleshoots network and internet connectivity ... Language skills in Spanish and English. Ability to read and understand instructions, correspondence ...

Ferrovial

Project Engineer

San Juan, PR

Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice ... Be able to communicate in English and Spanish via verbal and written communications * Ability to ...

Ferrovial

Field Engineer

San Juan, PR

Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice ... Be able to communicate in Spanish and English via verbal and written communications * A ...

Kenvue

Senior Process Improver

Las Piedras, PR · On-site

$90K - $128K/yr

Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice ... Bilingual (English/Spanish-oral and written). * Knowledgeable in GMP, OSHA and other pharmaceutical ...

Ferrovial

Field Engineer

Aguadilla, PR · On-site

Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice ... Be able to communicate in Spanish and English via verbal and written communications * A ...

Kenvue

Manufacturing Supervisor

Las Piedras, PR · On-site

$60K - $82K/yr

Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice ... Bilingual (English/Spanish). * Knowledge of cGMPs and applicable pharmaceutical regulations.

Ferrovial

Project Engineer

Aguadilla, PR · On-site

Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice ... Be able to communicate in English and Spanish via verbal and written communications * Ability to ...

Pharmpix

PR · On-site

... system and voice recordings for PharmPix. This role will also support client training and ... Fully bilingual English and Spanish (Required). * Ability to support clients with technical ...

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Voice Spanish information

What is the difference between Voice Spanish vs Voice Translator?

AspectVoice SpanishVoice Translator
CredentialsLanguage proficiency, possibly certification in SpanishLanguage proficiency, translation certification (e.g., ATA)
Work EnvironmentCall centers, customer service, telecommunicationRemote, freelance, or agency-based translation services
Industry UsageCustomer support, telecommunication, mediaLocalization, document translation, interpretation
Search/Comparison IntentFocus on spoken Spanish skills for customer serviceFocus on translation skills for documents or interpretation

Voice Spanish primarily involves speaking and listening skills for customer service or telecommunication roles, often in call centers. Voice Translator, on the other hand, emphasizes translating spoken or written content between languages, often requiring translation certifications. While both roles involve language skills, Voice Spanish is more about conversational ability, whereas Voice Translator focuses on accurate translation and interpretation.

What are the key skills and qualifications needed to thrive as a Spanish Voice Over Artist, and why are they important?

To thrive as a Spanish Voice Over Artist, you need native or near-native Spanish fluency, clear diction, and strong reading and interpretation skills, often supported by a background in acting or communications. Familiarity with audio recording software, microphones, and editing tools is typically required for producing high-quality recordings. Standout soft skills include creativity, adaptability, and the ability to take direction well. These abilities ensure engaging, professional voice work that meets client specifications and resonates with diverse audiences.

What are some typical challenges faced by Voice Spanish professionals when handling customer service calls, and how can they overcome them?

Voice Spanish professionals often encounter challenges such as handling callers with regional dialects, managing high call volumes, and providing accurate information under pressure. To overcome these, it's important to actively listen, ask clarifying questions, and stay patient, especially when dealing with fast-paced conversations or emotional customers. Utilizing company-provided resources and ongoing language training can also help in maintaining clear communication and delivering a positive customer experience.

What are Voice Spanish jobs?

Voice Spanish jobs refer to positions where individuals use their Spanish language skills for voice-based tasks, such as voice-over work, narration, dubbing, customer support, or language interpretation. These roles often require fluency in Spanish and a clear, expressive speaking voice. Voice Spanish professionals may work in entertainment, education, call centers, or translation services, providing spoken content or support in Spanish for diverse audiences.
What are popular job titles related to Voice Spanish jobs in Puerto Rico? For Voice Spanish jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Voice Spanish jobs in Puerto Rico look for? The top searched job categories for Voice Spanish jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Voice Spanish jobs? Cities in Puerto Rico with the most Voice Spanish job openings:
Voice Spanish jobs near you

Analyst, Retail Channels (Voice of Customer)

Oriental Financial Services LLC

San Juan, PR • On-site

Full-time

Posted 14 days ago

Job description

The Analyst, Retail Channels (Voice of Customer) Ensure a consistent, seamless, and frictionless customer experience across all Retail Channels service touchpoints. This role integrates analytics, quality assurance, incident management, customer journey design, and continuous Voice of the Customer monitoring to drive sustainable improvements in processes, policies, and customer-facing tools. Position will be working hybrid based in San Juan, PR.
MAJOR DUTIES & RESPONSIBILITIES:
  • Quality Management & Experience Monitoring: Monitor CSAT/NPS/NDS and internal quality metrics; analyze complaints to identify root causes/risks; share insights with stakeholders; and validate corrective actions via closed-loop follow-up.
  • End-to-End Customer Profile Analysis (E2E): Assess the full journey from first contact through resolution; analyze wait times/transfers/friction/self-service; and deliver actionable recommendations.
  • Customer Journey Design, Optimization & Documentation: Maintain journey maps; identify inefficiencies and abandonment points; propose redesigns to reduce friction; and coordinate cross-functional validation.
  • Analytics & Reporting: Perform sentiment/trend analysis; produce incident and insight reporting; contribute to Remote Network and Channel Communications; and track CX metrics.
  • Script Automation & Optimization: Develop/maintain scripts across channels; route for approvals; and ensure alignment with policies, empathy guidelines, and tone of voice.
  • Field Observation & Voice of the Customer: Conduct observations; compare actual vs. designed experience; document findings; and recommend process/policy/tool improvements.

EDUCATION AND EXPERIENCE:
  • Associate or bachelor's degree in industrial engineering, Business Administration, Information Systems, or related fields.
  • At least three (3) years' experience in a financial services company or related work as a Data Analysis required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Experience in data analysis, customer experience, operational quality, incident management, or continuous improvement.
  • Fully bilingual - English and Spanish (verbal and written) required.
  • Strong communication skills, critical thinking, and cross-functional collaboration capabilities.
  • Intermediate to Advanced skill and proficiency using Microsoft Office (Word, Excel, Access, Power Point, Outlook), Power Business Intelligence and MS SQL, or other software applications to retrieve data, create spreadsheets, and reports required.
  • High technological proficiency; a tech-savvy individual comfortable learning and adopting new tools, systems, digital platforms, and analytical technologies.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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