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Voice Operations Engineer Jobs in Wisconsin (NOW HIRING)

Milwaukee Tool

Advanced Quality Engineer

Milwaukee, WI · On-site

Post Launch engineering, internal/external operations/suppliers, quality and supply chain. * Provide technical guidance to the PRC supplier quality and in house factory quality teams * Use voice of ...

Tait North America Inc.

Key Skills Voice dispatch consoles and critical communications systems Telecommunications, IP networking, VoIP, SIP, TCP/IP, LMR, and RF Demonstrable experience with DevOPs (Ansible, YAML, etc ...

Jobtailor

Senior Genesys Telephony Engineer

Madison, WI · On-site

$105K - $144K/yr

... voice solutions, IVR development, digital channels, reporting, and platform configuration ... Experience supporting CX, contact center operations, omnichannel communications, workforce ...

Milwaukee Electronics

Senior Tooling Engineer

Milwaukee, WI · On-site

$102K - $141K/yr

Serve as the senior technical voice on tooling design and fabrication at the Milwaukee facility, representing tooling in cross-functional discussions with engineering, operations, quality, and ...

Milwaukee Electronics

Senior Tooling Engineer

Milwaukee, WI · On-site

$102K - $141K/yr

Serve as the senior technical voice on tooling design and fabrication at the Milwaukee facility, representing tooling in cross-functional discussions with engineering, operations, quality, and ...

AprilAire

Senior Product Engineer

Sun Prairie, WI · Hybrid

Be a technical voice in design reviews and design decisions. Execution * Move designs forward to ... Collaborate with Lab Operation team and Product Approval team * Design experiments for product ...

Make Choteau Home

WI · On-site

$98K/yr

Build and implement QoS for a voice / video / data network environment. * Develops and generates ... Provide operational support services for various network and video solutions. * Plans network ...

AprilAire

Senior Product Engineer

Sun Prairie, WI · Hybrid

Be a technical voice in design reviews and design decisions. Execution * Move designs forward to ... Collaborate with Lab Operation team and Product Approval team * Design experiments for product ...

KLA-Belgium

WI · On-site

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or ... engineering and manufacturing operations in Singapore and Shenzhen (China).** /Preferred ...

DSM

Engineer, Process - Arcadia, WI

Arcadia, WI · On-site

$66K - $93K/yr

Collect, monitor and control process data to ensure operational parameters are within spec and ... A community where your voice matters - it is essential to serve our customers well. You Bring:

Amazinggoodwill

Network Engineer

Milwaukee, WI · On-site

Champion operational security by identifying vulnerabilities, evaluating security controls, and ... network, voice architecture, design, and implementation. When determining placement within the ...

Sehinc

Senior Civil Engineer - Supervisor

Pewaukee, WI · On-site +1

$120K - $140K/yr

... voice matters and believing that SEH truly cares about the employees is so satisfying!" - Sr ... Due to current business and operational considerations, unable to hire employees residing in the ...

Sehinc

Senior Civil Engineer - Supervisor

Milwaukee, WI · On-site +1

$120K - $140K/yr

... voice matters and believing that SEH truly cares about the employees is so satisfying!" - Sr ... Due to current business and operational considerations, unable to hire employees residing in the ...

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Voice Operations Engineer information

What is the difference between Voice Operations Engineer vs Network Engineer?

AspectVoice Operations EngineerNetwork Engineer
CredentialsTypically requires Cisco or similar certifications, technical degreesOften requires Cisco, CompTIA, or similar networking certifications
Work EnvironmentFocuses on VoIP systems, telephony infrastructure, and communication networksWorks on data networks, routing, switching, and infrastructure
Industry UsageCommon in telecom, large enterprises, and service providersWidespread across IT, telecom, and enterprise sectors
Search/Comparison IntentOften compared for roles involving communication systems and infrastructureCompared for broader networking roles

The Voice Operations Engineer specializes in managing and maintaining VoIP and telephony systems, focusing on communication infrastructure. In contrast, the Network Engineer handles broader network infrastructure, including data routing and switching. Both roles require similar certifications and work environments but differ in their specific focus areas within network and communication systems.

Are voice operations engineers in demand?

Voice operations engineers are in demand due to the growth of VoIP, unified communications, and cloud-based voice services. They typically require skills in network infrastructure, troubleshooting, and familiarity with tools like Cisco or Avaya, making their expertise valuable in telecommunications and IT environments.

How much do voice operations engineers make in the US?

Voice Operations Engineers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and certifications. Senior roles or those with specialized skills in VoIP, network management, or cloud platforms may earn higher salaries.

What does a voice operations engineer do?

A voice operations engineer manages and maintains voice communication systems such as VoIP and telephony infrastructure. They troubleshoot technical issues, optimize system performance, and ensure reliable voice service, often using tools like Cisco or Avaya platforms and requiring knowledge of networking and telecommunications protocols.

What cities in Wisconsin are hiring for Voice Operations Engineer jobs?

Cities in Wisconsin with the most Voice Operations Engineer job openings:

Data Operations Coordinator

Milwaukee, WI • On-site

Direct Supply, Inc.
See more jobs at Direct Supply, Inc.external

Full-time

Posted 10 days ago

Job description

Position Summary:
Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
In the Data Operations Coordinator position, you'll support customer satisfaction and data accuracy by responding to supplier and provider requests, maintaining product and customer data, and providing Level 2 support for data and production-related issues. You'll investigate and resolve issues, identify root causes, partner with technical teams when needed, and help improve the processes and tools that support efficient, accurate operations.
Skills Needed:
  • Systems Thinking & Problem Solving - Identify the right problems to solve by understanding the broader system - customers, stakeholders, processes, data, technology, and AI. Connect root causes, dependencies, tradeoffs, and upstream and downstream effects to develop practical, scalable solutions that improve the whole.
  • Apply Judgment - Make sound decisions by evaluating data, context, assumptions, risk, and outcomes. Critically assess ideas and AI-generated outputs, consider interdependencies, voice a clear point of view, and own the results and impact.
  • Create & Shape Ideas - Generate, test, and develop new ideas into useful, high-quality solutions and experiences. Use creativity, curiosity, technology, and different perspectives to see around the corner, innovate and develop ideas into outcomes that create value and scale.
  • Influence & Collaborate - Build trust, communicate clearly, and work across boundaries to drive action and shared outcomes. Seek and integrate different perspectives, contribute ideas, work through dependencies, and help teams make progress together through change and ambiguity.
  • Learn & Adapt - Continuously grow and adapt as technology, customer needs, roles, and work systems evolve. Stay curious, learn beyond your core specialty, experiment with new approaches, use AI to accelerate learning, and improve through feedback and setbacks.

What You'll Do and Impact:
  • Respond to supplier and provider requests through phone, email, ticketing systems, and other electronic channels, providing Level 2 support for data updates, troubleshooting, production support, and system-use questions.
  • Use in-house tools and approved SQL queries to input, audit, maintain, and update product and customer information based on customer requests.
  • Investigate data discrepancies, production errors, and system or process issues; identify root causes and resolve issues within the role's scope.
  • Validate information and completed updates to support data accuracy, then communicate status and resolution to customers and internal Partners.
  • Partner with customers and internal Partners to clarify requirements and gather the information needed to complete requests accurately.
  • Research and document issues, resolutions, and recurring trends to support knowledge sharing and continuous improvement.
  • Escalate complex, high-impact, or recurring issues to appropriate technical or business Partners with clear documentation of the issue and investigation completed.
  • Collaborate with engineering teams to troubleshoot complex issues, communicate business and customer impacts, and validate solutions.
  • Manage and prioritize requests in accordance with established service level agreements.
  • Maintain and revise procedural lists, customer information, coding schemes, and other operational documentation used to process requests.
  • Monitor online database access feeds to confirm data is accepted within the DSSI system and investigate rejected or incomplete records.
  • Identify and support improvements to processes, tools, documentation, and data quality that improve customer satisfaction and operational efficiency.
  • Complete projects and tasks assigned by the Manager of Operations.

Experience:
  • Associate's degree with a technical background or equivalent experience.
  • Experience with data management, data quality, customer support, or technical operations.
  • 2+ years of SQL experience, including writing, maintaining, updating, and running queries.
  • 2+ years of customer service experience, including responding to requests through email, chat, or ticketing systems.
  • Experience with ticketing software such as Zendesk.
  • Advanced knowledge of Microsoft Excel.

Additional Items of Interest:
  • Bachelor's degree.
  • Experience supporting healthcare, supplier, provider, product, or customer data.
  • Experience troubleshooting production issues, data feeds, integrations, or database-related processes.
  • Experience using Microsoft Excel for data analysis, including pivot tables, advanced lookups, and conditional logic.

Job to be performed in the location listed. Generous benefit package available.
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