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Voice Of The Customer Program Manager Jobs in Michigan

Hire Quality Strategies

Program Manager

Detroit, MI

Responsibilities: · Functions as the single point of contact with the following customer functions ... Program Management, Launch Team, Plant Team, and Supplier Quality) from PSO kick-off through ...

Piramal Pharma Limited

Sr. Program Manager

Riverview, MI · On-site

$90 - $130/hr

The Program Manager is responsible for being the primary interface with clients regarding both ... Acts as the voice of the customer within Piramal to prevent conflicts of interest developing.

Alkegen

Program Manager

Detroit, MI · On-site

... customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career ... The Program Manager is responsible for leading new product launch programs in all aspects, from ...

Alkegen

Program Manager

Detroit, MI

... customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career ... The Program Manager is responsible for leading new product launch programs in all aspects, from ...

Shape Corp.

Customer Quality Engineer

Grand Haven, MI · On-site

As a member of the Program core team the CQE (Customer Quality Engineer) represents the voice of ... The primary focus is to establish, manage, and achieve APQP and milestone events during all program ...

Shape Corp.

Customer Quality Engineer

Grand Haven, MI · On-site

As a member of the Program core team the CQE (Customer Quality Engineer) represents the voice of ... The primary focus is to establish, manage, and achieve APQP and milestone events during all program ...

Magna

Program Manager

Newaygo, MI · On-site

Leads the communication of all issues and responsibilities both within the Company and to the customer. Technical and financial objectives are clearly documented and cascaded to each functional area.

Magna

Program Manager

Troy, MI

Serve as the primary point of contact for customers on assigned programs, leading all ... Manage the Series Production phase, including claims management, change execution, continuous ...

Magna

Program Manager

Newaygo, MI

Leads the communication of all issues and responsibilities both within the Company and to the customer. Technical and financial objectives are clearly documented and cascaded to each functional area.

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

Serve as the internal voice of the customer, ensuring every team that touches an account has full ... Partner with the Customer Success Program Manager to ensure customer-driven initiatives are ...

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Voice Of The Customer Program Manager information

What is a voice of the customer program manager?

A Voice Of The Customer (VOC) Program Manager is responsible for designing, implementing, and managing programs that capture, analyze, and act on customer feedback. Their main goal is to ensure that an organization listens to its customers and integrates their insights into business decisions. They coordinate cross-functional teams, utilize customer surveys and analytics tools, and develop strategies to improve customer satisfaction and loyalty. VOC Program Managers play a crucial role in driving customer-centric improvements across products, services, and processes.

How does a voice of the customer program manager typically collaborate with cross-functional teams to drive improvements?

A Voice Of The Customer (VoC) Program Manager works closely with departments such as product development, customer support, marketing, and operations to ensure customer feedback is effectively collected, analyzed, and acted upon. They facilitate regular meetings or workshops to share insights, prioritize feedback, and develop action plans that align with business goals. This role requires strong communication and influence skills, as the manager must advocate for the customer's perspective and foster collaboration across teams to drive meaningful improvements in products and services.

What are the key skills and qualifications needed to thrive as a voice of the customer program manager, and why are they important?

To thrive as a Voice Of The Customer (VoC) Program Manager, you need expertise in customer experience analytics, project management, and data interpretation, often supported by a degree in business, marketing, or a related field. Familiarity with VoC platforms like Medallia or Qualtrics, CRM systems, and survey design tools is typically required. Strong communication, stakeholder management, and problem-solving skills help you translate customer feedback into actionable business insights. These skills are crucial for driving customer-centric improvements and ensuring that organizational strategies align with customer needs.

What are popular job titles related to Voice Of The Customer Program Manager jobs in Michigan?

For Voice Of The Customer Program Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Voice Of The Customer Program Manager jobs in Michigan look for?

The top searched job categories for Voice Of The Customer Program Manager jobs in Michigan are:

What cities in Michigan are hiring for Voice Of The Customer Program Manager jobs?

Cities in Michigan with the most Voice Of The Customer Program Manager job openings:

Voice Of The Customer Program Manager jobs near you
Infographic showing various Voice Of The Customer Program Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Global Customer Insights & Voice of the Customer Lead

Auburn Hills, MI • On-site

Stellantis
IT Services

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

15th of 45 rated automakers

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Learn more about Stellantisexternal

Full-time

Posted 15 days ago

Job description

The Global Customer Insights & VoC Lead will lead the global customer insights and Voice of the Customer capability for Global Customer Care. This role will bring together customer feedback, case data, operational metrics, digital signals, supplier inputs and other insights sources to identify customer pain points, backlog drivers and improvement opportunities. The role is responsible for translating those insights into clear recommendations and working with cross-functional partners to drive actions that improve customer outcomes, reduce avoidable demand and address the root causes of case backlog.
Key Responsibilities:
  • Lead the global VoC roadmap, governance model and regular insight review process across Customer Care and key business partners.
  • Own the outer loop of customer feedback by identifying systemic issues, assigning clear business owners and driving actions that reduce backlog, repeat contacts, avoidable demand and customer effort.
  • Build an integrated customer insights capability that connects direct feedback, indirect feedback, case management data, digital analytics, operational metrics, quality intelligence, and supplier performance data.
  • Translate complex data into clear insights, root-cause findings, business implications, and recommendations for executive and operational audiences.
  • Partner with Product, Quality, Technical Service, Engineering, Customer Experience, Operations, Analytics, Supply Chain, IT, regional Customer Care teams and suppliers to identify customer knowledge gaps and prioritize improvement opportunities.
  • Establish dashboards, scorecards, and KPI definitions that connect customer sentiment, backlog drivers, operational performance, cost to serve, and business outcomes.
  • Measure the impact of VoC-driven actions on customer experience, backlog reduction, operational efficiency, supplier performance, and customer effort.

Basic Qualifications:
  • Bachelor's degree in Business, Analytics, Data Science, Statistics, Economics, Engineering, Marketing, Customer Experience or a related field
  • 8+ years of experience in Voice of the Customer, Customer Experience, customer insights, analytics, business intelligence, transformation, performance management or operational excellence
  • Strong ability to translate data into business action by bridging business stakeholders, data engineering, BI, analytics, digital and IT teams
  • Experience leading enterprise or global VoC/CX programs, customer insights platforms, analytics operating models or cross-functional transformation initiatives
  • Experience using customer insights to identify root causes, influence process or product improvements, reduce avoidable demand and improve measurable customer and business outcomes
  • Enterprise VoC and customer insights leadership with the ability to build, scale and mature a global customer insights capability beyond survey administration or reporting
  • Demonstrated ability to integrate disparate data sources and connect customer feedback with operational, financial, digital, supplier and case management data
  • Strong analytical storytelling skills, including the ability to move from data and trends to root causes, business implications, recommendations, and measurable action
  • Proven ability to influence senior stakeholders and cross-functional partners without direct authority, especially where accountability for action sits outside Customer Care
  • Strong understanding of contact center operations, case management, backlog dynamics, customer journey friction, quality intelligence and customer effort reduction
  • Experience with BI, analytics, VoC survey, text analytics, speech analytics, journey analytics, or customer data platforms
  • High standards for data quality, governance, and insight credibility; comfortable challenging assumptions and aligning stakeholders around common definitions and measures

Preferred Qualifications:
  • Automotive, mobility, consumer services, contact center, digital experience or enterprise transformation experience
  • Advanced degree or relevant certifications
  • Experience working in a global, multi-region environment with complex stakeholder groups, outsourced operations, suppliers or matrixed business functions
  • Familiarity with tools such as Power BI, Qlik, Tableau, Qualtrics, Medallia, Excel or similar platforms

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