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Voice Of Customer Manager Jobs in Boca Raton, FL

ForgeFit

Remote Customer Service Specialist

West Palm Beach, FL · On-site +1

$16.50 - $21.75/hr

About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... Act as the voice of the customer internally, advocating for feature requests, support needs, and ...

CentralReach

Customer Success Lead

Fort Lauderdale, FL · On-site +1

Manage relationships throughout various customer lifecycles and stages. * Proactively engage with ... Act as the voice of your customers to ensure that their concerns and feedback are heard. * Maintain ...

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Voice Of Customer Manager information

See Boca Raton, FL salary details

$31.3K

$62.7K

$101.5K

How much do voice of customer manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for voice of customer manager in Boca Raton, FL is $62,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a voice of customer manager?

A Voice of Customer (VoC) Manager is a professional responsible for collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience. They design and manage programs that capture customer insights through surveys, interviews, social media, and other channels. The VoC Manager works closely with various departments to ensure customer feedback is used to drive business improvements and enhance satisfaction.

What is the difference between Voice Of Customer Manager vs Customer Experience Analyst?

AspectVoice Of Customer ManagerCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in customer insightsBachelor's degree, background in data analysis or market research
Work EnvironmentCollaborates with marketing, product teams, and customer serviceAnalyzes customer data, surveys, and feedback to improve experience
Employer & Industry UsageUsed across retail, tech, and service industries to gather customer voiceCommon in marketing, consulting, and customer-centric companies

The Voice Of Customer Manager focuses on collecting and interpreting customer feedback to influence business strategies, while the Customer Experience Analyst emphasizes analyzing data to improve overall customer satisfaction. Both roles require similar skills but differ in their primary focus and daily tasks.

How does a voice of customer manager typically collaborate with cross-functional teams to drive customer-centric improvements?

A Voice of Customer (VoC) Manager frequently works with teams across marketing, product development, customer support, and quality assurance to ensure customer feedback informs business decisions. They organize and lead regular meetings to share insights, prioritize customer pain points, and develop action plans. Collaboration often involves translating customer data into actionable recommendations and tracking the effectiveness of implemented changes. This cross-departmental teamwork is essential for creating a unified customer experience and fostering a culture focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a voice of customer manager, and why are they important?

To thrive as a Voice Of Customer Manager, you need expertise in customer experience management, data analysis, and a solid understanding of business operations, often supported by a relevant bachelor’s degree. Experience with customer feedback platforms, survey tools, CRM systems like Salesforce, and data visualization software such as Tableau is typically required. Exceptional communication, empathy, and stakeholder management skills help you turn insights into actionable strategies and build organizational buy-in. These abilities are crucial for effectively capturing the customer perspective and driving meaningful improvements across the business.

What are the most commonly searched types of Voice Of Customer jobs in Boca Raton, FL?

The most popular types of Voice Of Customer jobs in Boca Raton, FL are:

What are popular job titles related to Voice Of Customer Manager jobs in Boca Raton, FL?

For Voice Of Customer Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Voice Of Customer Manager jobs in Boca Raton, FL look for?

The top searched job categories for Voice Of Customer Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Voice Of Customer Manager jobs?

Cities near Boca Raton, FL with the most Voice Of Customer Manager job openings:

Voice Of Customer Manager jobs near you

Customer Service

Chris Lapi Moving Supplies Inc

Pompano Beach, FL • On-site

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

Are you a people person with a passion for problem-solving? Do you thrive in fast-paced environments where no two days are the same? We’re looking for a Customer Service Representative to be the friendly and knowledgeable voice of our moving supply company.

Our mission is to take the stress out of moving by providing top-quality supplies and outstanding service. As a key member of our customer support team, you’ll help customers find the right products, resolve issues quickly, and make their moving experience as smooth as possible.

What You’ll Do:

  • Respond to customer inquiries via phone, email, and chat with professionalism and care

  • Guide customers in selecting the right moving supplies for their needs

  • Process orders, returns, and exchanges accurately and efficiently

  • Troubleshoot delivery issues and provide timely solutions

  • Collaborate with our warehouse and shipping teams to ensure customer satisfaction

  • Maintain detailed records of customer interactions using our CRM system

What We’re Looking For:

  • 1+ year of customer service or call center experience (moving or retail experience a plus)

  • Strong communication and active listening skills

  • Comfortable using computer systems and customer service software

  • Positive attitude, team player, and dependable work ethic

  • Ability to multitask and stay calm under pressure

  • High school diploma or equivalent required

What We Offer:

  • Competitive hourly wage + performance incentives

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Employee discount on all products

  • A supportive, team-focused work environment

  • Opportunities for growth and advancement