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Voice Data Analyst Jobs (NOW HIRING)

Publicis Groupe Holdings B.V

Senior Data Analyst

Irving, TX · On-site

$79K - $100K/yr

Senior Data Analyst Job Requisition: 6630.7570.5 Job Location: 6021 Connection Drive, Irving, TX ... And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive ...

Wilson Bank & Trust

Data Analyst II

Lebanon, TN · On-site

$80 - $100/hr

Data Analyst IILocation: Lebanon, TN**If you're looking for a career where purpose meets ... Your voice matters here--feedback drives decisions on workplace flexibility, transparency, and ...

Judge Group, Inc.

Data Analyst II

Bridgewater, NJ · On-site

$40 - $42/hr

Our client is currently seeking a Data Analyst II The CX Insights and Engagement Team designs and implements a best-in-class Voice of the Customer (VOC) program to drive customer-centric decision ...

Publicis Groupe Holdings B.V

Senior Data Analyst

Irving, TX · Remote

$79K - $100K/yr

Senior Data Analyst Job Requisition: 6630.7570.5 Job Location: 6021 Connection Drive, Irving, TX ... And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive ...

Wilson Bank & Trust

Data Analyst II

Lebanon, TN · On-site

Data Analyst II Location: Lebanon, TN If you're looking for a career where purpose meets ... Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and ...

Eliassen Group

Product Data Analyst

Westlake, TX · On-site

$35 - $42/hr

The role blends business analysis, data analysis, systems analysis, and product management to ... voice screening as part of your application process. These tools assist our hiring teams in ...

Wilsonbank

Data Analyst II

Lebanon, TN

Data Analyst II Location: Lebanon, TN If you're looking for a career where purpose meets ... Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and ...

Peloton

Staff Data Analyst

New York, NY · Hybrid

This role will be the voice of data for our Supply Chain and Global Member Support organizations. While serving as a hands-on analyst and strategic partner, you will also have the opportunity to work ...

Stellantis

Quality Data Analyst

Sterling Heights, MI · On-site

The Quality Data Analyst is responsible for supporting in the identification of warranty issues ... Represent the "Voice of the Customer" to the platform teams * Interface with other areas of Quality ...

Motorola

Portfolio Data Analyst

Los Angeles, CA · On-site

We are unifying siloed voice and data networks into an ecosystem that provides actionable ... We are seeking an analytical growth architect to bridge the gap between market reality, advanced ...

Socket.dev

Staff Data Analyst

Manhattan, NY · On-site

$200 - $250/hr

This role will be the voice of data for our Supply Chain and Global Member Support organizations. While serving as a hands-on analyst and strategic partner, you will also have the opportunity to work ...

FASHIONPHILE

Data Analyst, CX

Lehi, UT · On-site

About the Opportunity The Data Analyst, CX builds FASHIONPHILE's Voice of the Customer infrastructure from the ground up, architecting the survey methodology, sampling strategy, and focus group ...

Fashionphile

Data Analyst, CX

Lehi, UT · On-site

$60 - $80/hr

About the Opportunity The VoC Analyst builds FASHIONPHILE's Voice of the Customer infrastructure ... The Data Analyst, CX maps all client journeys that make those insights meaningful in context, and ...

Peloton

Staff Data Analyst

New York, NY · On-site

This role will be the voice of data for our Supply Chain and Global Member Support organizations. While serving as a hands-on analyst and strategic partner, you will also have the opportunity to work ...

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Voice Data Analyst information

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$34K

$82.6K

$136K

How much do voice data analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for voice data analyst in the United States is $82,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $97,000.00 per year, depending on experience, location, and employer.

What is a voice data analyst?

A Voice Data Analyst is a professional who analyzes audio data, such as speech recordings or voice commands, to extract meaningful insights or improve voice recognition technologies. They work with large datasets to identify patterns, transcribe audio, and evaluate the accuracy of automated speech recognition systems. Their work often supports the development of virtual assistants, customer service bots, and other voice-enabled applications. Voice Data Analysts typically have skills in linguistics, data analysis, and familiarity with speech processing tools.

What key skills and qualifications are needed to thrive as a voice data analyst?

To thrive as a Voice Data Analyst, you need strong analytical skills, experience with data analysis, and a background in linguistics, statistics, or computer science. Familiarity with speech recognition software, natural language processing (NLP) tools, and programming languages like Python or R is typically required. Attention to detail, problem-solving abilities, and effective communication make someone stand out in this position. These skills are essential for accurately interpreting voice data, improving voice-driven technologies, and delivering actionable insights to stakeholders.

How does a voice data analyst typically collaborate with software engineers and product teams?

Voice Data Analysts often work closely with software engineers and product teams to ensure that voice recognition systems are accurately trained and optimized. They analyze large datasets of voice recordings, identify patterns, and provide actionable insights to improve algorithms. Regular meetings and cross-functional discussions are common, allowing analysts to share findings and prioritize enhancements based on user feedback and technical feasibility. This collaborative environment helps ensure that voice-enabled products meet quality standards and user expectations.
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Voice Data Analyst jobs near you
Infographic showing various Voice Data Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $82,640 per year, or $39.7 per hour.

Service Cloud Data Analyst | Remote

Lifeway Christian Resources

Remote

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Overview
Lifeway is seeking a Service Cloud Data Analyst (Remote) to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio Workforce Management System. This role sources, analyzes, and interprets data from contact center workforce management and order management systems to identify trends, create forecasts, and provide insights that help leaders understand the meaning behind the data. The Service Cloud Data Analyst tracks and reports department, team, and individual performance across channels including telephone, email, chat, and fax.
Why Lifeway?
Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you're a creator or storyteller, data guru or problem-solver, or anywhere in between, if you're passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.
Learn more about our culture at team.lifeway.com/culture-code
This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote
Responsibilities
  • Lives out Lifeway's mission and values, showing deep commitment to Kingdom work
  • Administering, configuring, and maintaining Service Cloud Voice and AWS telephony systems to support reliable, high-quality contact center operations
  • Managing call queue configuration, routing, and reporting to optimize customer and agent experience
  • Serving as the primary system support contact for Voice and queue-related issues, coordinating with technical teams as needed
  • Evaluating and implementing new technologies to enhance telephony and workforce management capabilities
  • Developing and maintaining reports, dashboards, spreadsheets, and pivot tables to track contact center and individual performance metrics
  • Producing KPI reporting and quarter-end financial reporting to support leadership decision-making
  • Creating and maintaining forecast models for telephone, chat, and email channels using workforce management system data and established KPIs
  • Responding to ad hoc data analysis requests, identifying trends, and contributing insight to departmental initiatives and strategic planning
  • Maintaining proficiency in Calabrio and supporting employee scheduling, phone skills management, and system maintenance
  • Limited travel: 2-4 times per year, typically overnight

Qualifications
Education
Bachelor's degree in Business, Information Systems, Data Analytics, or a related field, required
Master's degree in Business, Information Systems, Data Analytics, or a related field, not required
Advanced graduate degree (PhD, etc.), not required
Skills, Knowledge, & Experiences, required
  • 3+ years of experience in a call/contact center or customer service environment
  • 3+ years of experience in data analysis, reporting, or a related analytical role
  • Demonstrated experience with workforce management systems (Calabrio preferred)
  • Experience with CRM platforms, preferably Salesforce Service Cloud
  • Demonstrated proficiency in reporting and analysis tools, including Microsoft Excel and similar programs
  • Strong analytical, problem-solving, collaboration, and cross-functional communication skills
  • Working knowledge of telephony and workforce management platforms such as Service Cloud Voice, AWS, Calabrio, or similar contact center technologies
  • Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings, with 2-3 additional trips per year possible for project work or system implementations

Actively involved in an evangelical Christian church
Skills, Knowledge, & Experiences, preferred
  • Salesforce-related certifications such as Salesforce Administrator, Service Cloud Consultant, or similar
  • AWS certification or demonstrated experience with AWS Connect or similar cloud telephony platforms
  • SQL proficiency for querying and analyzing data
  • Background in contact center supervision or workforce planning
  • Familiarity with variable pay, sales incentive, or financial reporting processes

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