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Voice Customer Service Representative Jobs (NOW HIRING)

Taco Johns

Customer Service Representative

Sartell, MN · On-site

$12 - $15/hr

You'll join a workplace where creativity is encouraged, hard work is rewarded, and your voice actually counts! What You'll Do as a Customer Service Representative Forget boring routines! As a ...

Domino's

Customer Service Rep.

Tomah, WI · On-site

$15 - $20.25/hr

Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated! They bring smiles, laughter, and love to our customers and represent a ...

Midway Plumbing

Customer Service Representative

Abilene, TX · On-site

$13.75 - $18.50/hr

Midway Plumbing is looking for a Customer Service Representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great ...

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Voice Customer Service Representative information

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How much do voice customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for voice customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a voice customer service representative?

Voice Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests primarily over the phone. They act as the primary point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. These representatives are skilled in communication, problem-solving, and often use specialized software to document interactions and find solutions. Their role is crucial in maintaining a positive relationship between the business and its clients.

What are the key skills and qualifications needed to thrive as a voice customer service representative?

To thrive as a Voice Customer Service Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is highly valuable. Patience, problem-solving, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies ensure excellent customer experiences, high satisfaction rates, and effective handling of diverse inquiries in a fast-paced environment.

What are some common challenges voice customer service representatives face, and how can they effectively manage them?

Voice Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and resolving issues efficiently within time constraints. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and be familiar with company policies and resources for quick problem-solving. Many organizations provide training and ongoing support, and teamwork is essential, as representatives often collaborate with supervisors or other departments to resolve complex issues.

What is the difference between Voice Customer Service Representative vs Customer Support Specialist?

AspectVoice Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications vary, often in technical support or communication
Work EnvironmentCall centers, remote work, customer service departmentsCall centers, online chat, email support, remote or on-site
Industry UsageRetail, telecom, banking, healthcareTechnology, software, retail, telecom
Common Search/ComparisonYesNo

The main difference is that Voice Customer Service Representatives primarily handle inbound calls and communicate via voice, focusing on resolving customer issues over the phone. Customer Support Specialists may handle multiple channels like chat or email and often provide more technical or product-specific support. Both roles require strong communication skills and customer service experience, but the Voice Customer Service Representative role emphasizes verbal communication and call handling skills.

How to get hired for remote voice customer service representative?

To get hired as a remote voice customer service representative, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often require previous customer service experience, basic computer proficiency, and may conduct virtual interviews or skills assessments. Certifications like customer service or communication courses can also improve chances of hiring.

What cities are hiring for Voice Customer Service Representative jobs?

Cities with the most Voice Customer Service Representative job openings:

What states have the most Voice Customer Service Representative jobs?

States with the most job openings for Voice Customer Service Representative jobs include:

Voice Customer Service Representative jobs near you
Infographic showing various Voice Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative/Dispatcher

Sila

Kingston, NY • On-site

$21 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative/Dispatcher

JSP Home Services | Kingston, NY

Be the Voice Customers Remember

When a customer calls JSP Home Services, the person who answers the phone sets the tone for their entire experience.

We’re looking for an experienced Customer Service Representative/Dispatcher who can handle a high volume of calls, listen carefully, solve problems, and turn customer needs into accurately booked appointments. This role is ideal for someone who is calm under pressure, naturally helpful, and confident guiding conversations toward the right next step.

At JSP Home Services, great customer service means more than answering the phone. It means making customers feel heard, capturing the right information, coordinating service accurately, and creating a positive experience from the very first interaction.

Why Join JSP Home Services?

  • Competitive compensation

  • Medical, Dental, and Vision Insurance

  • Paid Time Off and Paid Holidays

  • 401(k) with Company Match

  • Ongoing Training and Professional Development

  • Career Growth Opportunities

  • Year-Round, Stable Employment

  • Supportive, Team-Oriented Work Environment

  • On-Site Position in Kingston, NY

The Role

As a Customer Service Representative, you’ll serve as the first point of contact for customers calling about plumbing, heating, cooling, electrical, and other home service needs. You’ll answer inbound calls, identify the customer’s needs, accurately schedule appointments, and help ensure each call results in a clear and positive next step.

You’ll also support outbound customer communication, including appointment confirmations, follow-up calls, membership renewals, unsold estimate follow-up, and customer satisfaction calls.

Key Responsibilities

  • Answer a high volume of inbound customer calls with a friendly, professional phone presence.

  • Listen carefully, ask the right questions, and accurately identify each customer’s service needs.

  • Book, confirm, reschedule, and cancel appointments while capturing complete and accurate customer information.

  • Communicate appointment expectations, service availability, and next steps clearly.

  • De-escalate upset or stressed customers and work toward a positive resolution.

  • Overcome booking objections and help customers understand the value of scheduling service.

  • Promote maintenance plans, memberships, and available service options when appropriate.

  • Make outbound calls for appointment confirmations, customer follow-up, happy calls, membership renewals, and unsold estimates.

  • Maintain accurate customer records and call notes within the company’s scheduling and CRM systems.

  • Coordinate closely with dispatchers, technicians, and other team members to support an efficient customer experience.

  • Meet individual and team expectations for booking rates, call quality, accuracy, and customer satisfaction.

  • Maintain reliable attendance and punctuality for this on-site position.

Qualifications

  • At least 2 years of customer service experience in a phone-heavy environment, such as a call center, dispatch office, front office, or service-based business.

  • Strong verbal communication and active listening skills.

  • Comfortable managing high call volume while remaining friendly, focused, and professional.

  • Ability to book and manage appointments accurately while capturing complete customer information.

  • Strong problem-solving skills and the ability to remain composed with upset or frustrated customers.

  • Basic computer proficiency and the ability to learn scheduling and CRM software quickly.

  • Reliable attendance and the ability to work on-site in Kingston, NY.

  • Prior experience in home services, plumbing, HVAC, electrical, or another trade-related business is a plus.

  • Experience with ServiceTitan or a comparable field service management platform is preferred.

  • Experience with outbound calling, customer follow-up, membership renewals, or unsold estimate rehash is preferred.

  • Sales-minded and comfortable overcoming objections and promoting memberships or maintenance plans.

  • Bilingual English and Spanish is a plus.

What Success Looks Like

Success in this role means customers feel heard, appointments are booked accurately, and every conversation moves toward a helpful resolution. You’ll build trust over the phone, support the field team with complete information, and help JSP Home Services deliver a smooth and professional customer experience from the first call through the completed service.

#SG&A1

$21 - $28 an hour

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