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Voice Customer Service Representative Jobs in Florida

Simpro Group

AI Sales Executive - Voice CSR

Miami, FL · On-site

$90 - $150/hr

Job Context AI Sales Executive (Voice CSR) -- The Most Important Seat We're Filling This Year Read this twice, because we don't write job postings like this often. Many businesses in our customers ...

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Lunsford HVAC Services, LLC

CSR

Milton, FL · On-site

$14 - $19.25/hr

As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will ...

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Voice Customer Service Representative information

What is a voice customer service representative?

Voice Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests primarily over the phone. They act as the primary point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. These representatives are skilled in communication, problem-solving, and often use specialized software to document interactions and find solutions. Their role is crucial in maintaining a positive relationship between the business and its clients.

What are the key skills and qualifications needed to thrive as a voice customer service representative?

To thrive as a Voice Customer Service Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is highly valuable. Patience, problem-solving, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies ensure excellent customer experiences, high satisfaction rates, and effective handling of diverse inquiries in a fast-paced environment.

What are some common challenges voice customer service representatives face, and how can they effectively manage them?

Voice Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and resolving issues efficiently within time constraints. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and be familiar with company policies and resources for quick problem-solving. Many organizations provide training and ongoing support, and teamwork is essential, as representatives often collaborate with supervisors or other departments to resolve complex issues.

What is the difference between Voice Customer Service Representative vs Customer Support Specialist?

AspectVoice Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications vary, often in technical support or communication
Work EnvironmentCall centers, remote work, customer service departmentsCall centers, online chat, email support, remote or on-site
Industry UsageRetail, telecom, banking, healthcareTechnology, software, retail, telecom
Common Search/ComparisonYesNo

The main difference is that Voice Customer Service Representatives primarily handle inbound calls and communicate via voice, focusing on resolving customer issues over the phone. Customer Support Specialists may handle multiple channels like chat or email and often provide more technical or product-specific support. Both roles require strong communication skills and customer service experience, but the Voice Customer Service Representative role emphasizes verbal communication and call handling skills.

How to get hired for remote voice customer service representative?

To get hired as a remote voice customer service representative, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often require previous customer service experience, basic computer proficiency, and may conduct virtual interviews or skills assessments. Certifications like customer service or communication courses can also improve chances of hiring.

What cities in Florida are hiring for Voice Customer Service Representative jobs?

Cities in Florida with the most Voice Customer Service Representative job openings:

Voice Customer Service Representative jobs near you
Infographic showing various Voice Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

AI Sales Executive - Voice CSR

Simpro Software

Miami, FL

Full-time

Posted 3 days ago

New

Job description

Job Context

AI Sales Executive (Voice CSR) - The Most Important Seat We're Filling This Year
Read this twice, because we don't write job postings like this often.
Many businesses in our customers' world run on tight profit margins - on average around 5%.
We've built the AI back-office solution to change that, helping customers work toward margins several times higher than they're used to. Sit with that for a second. We are not asking you to squeeze more money out of customers - we're asking you to help our customers become significantly more profitable than they've ever been. That's the job. That's the mission.
This is not order-taking. This is providing real business solutions for our trades and field-service management customers that are grinding on thin margins, showing them what AI can do to their
bottom line. You'll be the person who introduces a transformation most of these businesses don't even know is possible - and the better you are at it, the more companies you help change.

What You'll Do

What you'll own

You'll drive adoption of Simpro Group's AI back-office solutions across our existing customer base. This is a closing role - not a prospecting grind. The majority of your pipeline comes to you warm, handed off by Account Managers or triggered through marketing. Your job is to run tight, high-impact demos, connect our AI products to where a customer is losing margin today, and close.

You'll also self-generate 30% of your pipeline through your own outbound - but exclusively into our existing customer base. No cold outreach, no net-new logos. Just deeper penetration into accounts that already know and use Simpro.

What you will sell

You will be selling a revolutionary, AI-powered Voice CSR (Customer Service Representative) built exclusively for the trade and field service industries. Our technology integrates natively with Simpro, the leading global software that plumbing, electrical, HVAC, and fire protection contractors use to run their entire operations.Field service businesses lose thousands of dollars weekly because roughly 45% of inbound client calls go unanswered during busy hours or after-the-clock. Our hyper-realistic AI voice assistant solves this by answering calls 24/7. It qualifies leads, parses complex job types, matches appointments against real-time Simpro staff calendars, and books service jobs directly into their Simpro workflow on autopilot with zero manual data entry required

Day to day, you will:

  • Receive warm inbound leads from the Account Management team and marketing - 70% of your pipeline is already primed before you pick up the phone.
  • Run 3-4 demos per day with existing customers, moving deals through a short 1-2 call cycle from first conversation to closed.
  • Connect our AI products directly to each customer's business - translating technology into the number they care about most: profit.
  • Generate your own pipeline through self-sourced outbound into existing accounts, owning 30% of your book independently.
  • Handle technical questions and objections with confidence - you'll be the product authority in every conversation.
  • Build real relationships with trade business owners throughout the sales process, earning the trust that turns a demo into a done deal.
  • Close consistently and at volume - this role is built for someone who wants multiple wins per week.

Who we want

Someone who wants to close, not just converse. You thrive in a fast-paced, high-volume environment where the deals are real, the cycle is short, and the wins stack up quickly. You have the technical credibility to earn a customer's respect in the first five minutes and the drive to turn that respect into a signature.

The base is strong, the commission is uncapped, and the pipeline is real. If you have a proven track record of closing in a short sales cycle, apply here.

What You'll Bring

Our Core Values


We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.

Apply