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Voc Program Manager Jobs in Washington, DC (NOW HIRING)

goTenna, Inc.

Forward Deployed Engineer

Fairfax, VA · On-site

$100K - $130K/yr

... that manages the technical aspects of our company's relationship with customers that use our Pro ... VOC) program to propose product enhancements, new functionality and new products. On the business ...

goTenna

Forward Deployed Engineer

Fairfax, VA · On-site

$100K - $130K/yr

... that manages the technical aspects of our company's relationship with customers that use our Pro ... VOC) program to propose product enhancements, new functionality and new products. On the business ...

goTenna

Forward Deployed Engineer

Fairfax, VA · On-site

$100K - $130K/yr

... that manages the technical aspects of our company's relationship with customers that use our Pro ... VOC) program to propose product enhancements, new functionality and new products. On the business ...

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All JobsVoc Program JobsVoc Program Manager JobsVoc Program Manager Jobs in Washington, DC

Voc Program Manager information

See Washington, DC salary details

$43.6K

$121.7K

$177.8K

How much do voc program manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for voc program manager in Washington, DC is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voc Program Manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What are some common challenges a Vocational Program Manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are Voc Program Managers?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.
What are popular job titles related to Voc Program Manager jobs in Washington, DC? For Voc Program Manager jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Voc Program Manager jobs in Washington, DC look for? The top searched job categories for Voc Program Manager jobs in Washington, DC are:
Voc Program Manager jobs near you
Customer Solution Liaison - Ombudsman Services for Voice of The Consumer

Customer Solution Liaison - Ombudsman Services for Voice of The Consumer

The Consortium, Inc.

Washington, DC • On-site

$30 - $33/hr

Full-time

Re-posted 4 days ago

Job description

As the Quality Assurance Analyst in the Customer Solutions Group, you will be responsible for advocating for the Member in an Ombudsman capacity by providing a high-touch consumer experience, responding to complex and escalated inquiries, including executive-level, Attorney's General, and Better Business Bureau received through all contact center channels. You will be a direct bridge to liaise between members and providers with support in multiple channels: e-mail, written correspondence, telephone, social, and chat. In addition, you will analyze data to create relevant, seamless, and memorable experiences across all platforms. As well as utilize consumer insights to drive continuous improvement across all product and service offerings.
Responsibilities:
• Facilitate Ombudsman service through Services providers by ensuring the resolution of escalated issues and complaints affecting products and services branded. Maintain A+ rating with the Better Business Bureau.
• Collect consumers' expressed insights regarding their wants, needs, and perceptions about branded products and services through the Voice of the Consumer (VoC) program and provides input to/for process improvements.
• Maintain an in-depth knowledge of product and service offerings while staying abreast of current industry trends within the health, financial and lifestyle industries. Manage and update Knowledge Management system used for the Member Relations Team via the SharePoint site.
• Work collaboratively with Account Development Managers and Product Managers to identify consumer pain points through tracking and reporting. Share information learned through Voice of the Consumer with all internal and external stakeholders throughout the Organization, and use this analysis to deliver an improved consumer experience.
Qualifications:
• Completion of an Associate's degree and experience in a dedicated customer service/ communications environment or equivalent combination of minimum two years specialized training / experience.
• Effective verbal and written communication skills a must.
• Ability to navigate multiple tasks simultaneously.
• Strong problem-solving, analytical, and decision-making skills.
• Must be capable of working autonomously and within a team environment.
• In-office/open office environment with the ability to work effectively surrounded by moderate noise.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
www.consortiuminc.com

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