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Voc Program Manager Jobs in Corinth, TX (NOW HIRING)

Judge Group, Inc.

Data Analyst - IT - II

Irving, TX · On-site

$35 - $40/hr

Manage data ingestion processes, ensuring seamless integration across multiple systems. Lead system integrations, APIs, and real-time payload creation to optimize VOC programs. What We're Looking For:

Tapcheck

Data Analyst

Plano, TX · On-site +1

You hand off VOC program management and external reputation response to the Reputation Manager function. * You produce the analysis behind staffing and investment recommendations. You do not make ...

Wolters Kluwer

Product Manager

Coppell, TX · On-site

$68K - $118K/yr

Manage the development, enhancement, and lifecycle of assigned tax product capabilities, ensuring ... VOC) programs to identify opportunities and validate product-market fit. * Partner with Product ...

Wolters Kluwer

Product Manager

Coppell, TX · On-site

$68K - $118K/yr

Manage the development, enhancement, and lifecycle of assigned tax product capabilities, ensuring ... VOC) programs to identify opportunities and validate product-market fit. * Partner with Product ...

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All JobsVoc Program JobsVoc Program Manager JobsVoc Program Manager Jobs in Corinth, TX

Voc Program Manager information

See Corinth, TX salary details

$37.5K

$104.6K

$152.8K

How much do voc program manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for voc program manager in Corinth, TX is $104,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,400.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a voc program manager?

Voc Program Managers, or Vocational Program Managers, are professionals responsible for overseeing vocational training programs. They develop, implement, and evaluate programs that help individuals gain skills for specific trades or occupations. Their duties often include managing budgets, coordinating instructors, tracking student progress, and ensuring compliance with relevant regulations. By working with employers, community organizations, and educational institutions, they ensure that the training programs meet workforce needs and help participants achieve successful employment outcomes.

What are some common challenges a voc program manager faces when coordinating with external partners and employers?

A Vocational Program Manager often navigates challenges such as aligning employer expectations with participant abilities, ensuring clear communication between all parties, and maintaining strong partnerships with local businesses or organizations. Balancing the needs of program participants with labor market demands requires adaptability and proactive problem-solving. Additionally, Voc Program Managers must stay updated on industry trends to ensure training offerings remain relevant and meet employer requirements, all while fostering positive, long-term collaborations.

What are the key skills and qualifications needed to thrive as a voc program manager, and why are they important?

To thrive as a Voc Program Manager, you need expertise in vocational rehabilitation, program development, and case management, usually supported by a degree in rehabilitation counseling or a related field. Familiarity with case management software, state and federal vocational program guidelines, and relevant certifications such as CRC (Certified Rehabilitation Counselor) are commonly required. Strong leadership, problem-solving, and interpersonal communication skills are crucial for effectively managing staff and supporting clients. These abilities are vital for ensuring program effectiveness, regulatory compliance, and successful client outcomes.

What is the average salary for a Voc Program Manager?

The average salary for a Voc Program Manager typically ranges from $50,000 to $80,000 annually, depending on experience, location, and the organization. Professionals in this role often require strong organizational and leadership skills, and salaries may increase with certifications or advanced education.

What cities near Corinth, TX are hiring for Voc Program Manager jobs?

Cities near Corinth, TX with the most Voc Program Manager job openings:

Voc Program Manager jobs near you
Infographic showing various Voc Program Manager job openings in Corinth, TX as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,580 per year, or $50.3 per hour.

Submission for the position: Customer Experience, VoC Senior Analyst - (Job Number: 26011370)

Dallas, TX • On-site

Baylor Scott & White Healthcare
Outpatient Health Care • 10K+ employees

7.5

Company rating: 7.5 out of 10

Based on 772 frontline employees who took The Breakroom Quiz

236th of 896 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Baylor Scott & White Healthcareexternal

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

JOB SUMMARY
We are seeking an experienced VoC Senior Analyst within our Voice of Customer team focused on managing the build, deployment and implementation of digital intercepts across product, digital and customer experience stakeholders. This role supports the Digital Intercept Program by managing operational execution across the intercept lifecycle, including build, deployment, QA/testing, dashboard maintenance, monitoring, documentation, and tactical optimization; you will partner closely with the Digital Intercept Strategy Lead to support program scalability, data quality, and consistent execution across digital feedback initiatives.
In addition, the candidate will have experience in general survey design and execution; these surveys either collect insights as standalone projects or serve the basis for intercept collection - intercepts are crucial for gathering real-time customer CX feedback metrics (e.g., CSAT, CES). The ideal candidate will have experience coordinating intercept deployment and collaborating with cross-functional teams - including VoC program managers, operations, patient experience managers, engineers, software developers, and product managers. You'll help to ensure the seamless deployment and operation of these feedback mechanisms to drive customer-centric solutions that contribute to exceptional healthcare experiences.
This is a Texas-based hybrid role requiring regular onsite collaboration. Candidates residing in Texas are strongly preferred to ensure they can meet the position's onsite expectations.
TOP-LINE RESPONSIBILITIES:
  • Support intercept deployment and implementation, while coordinating QA/testing for technical configuration and embedded data.
  • Audit intercepts and dashboards on recurring cadence; maintain documentation and intercept inventory.
  • Maintain Qualtrics dashboards and reporting configurations, including active support with Dedicated Voice of Customer Leads on monitoring CX performance (insight signals, response rates, completion rates, and data quality).
  • Track intake through launch lifecycle - from stakeholder input to intercept rollout and measuring.
  • Support tactical optimization recommendations and partner with Dev/Eng teams on implementation troubleshooting.
  • Support VoC program activities that help showcase insights & signals to leadership and stakeholders - includes CX performance readouts, measurement strategy for post-launch evaluation, monthly top trends, and business-level understanding of customer-specific requests.
KEY RESPONSIBILITIES:
Intercept Deployment and Management:
  • Oversee implementation and maintenance of VoC intercepts across digital platforms -- intercept readiness via intake generation.
  • Collaborate with engineer and development teams to ensure technical feasibility and optimal performance of intercept tools.
  • Monitor the quality of intercept performance and troubleshoot issues to improve the accuracy of continuous data collection; includes identifying escalation paths from risks and troubleshooting.
  • Manage QA testing / technical configuration (through deployment and implementation).
Intercept Platform Health and Optimization:
  • Maintain and optimize the hosting platform in partnership with program strategy lead (e.g., Qualtrics) to ensure stable, efficient, and scalable intercept deployment.
  • Manage Qualtrics dashboard maintenance (initial build, active dashboards, configuring the right data presentment, etc.); includes auditing surveys routinely to ensure it is implemented as intended and determine when to turn intercepts on/off (active vs. inactive).
  • Identify opportunities to enhance intercept hosting, including workflow automation, performance improvements, and system integrations.
  • Work with analytics and engineering teams to streamline reporting mechanisms, ensuring that data visualization and insight delivery are as efficient and effective as possible.

Cross-Functional Collaboration:
  • Stakeholder relationship management: risk mitigation and alignment.
  • Communicate customer feedback insights to internal customer experience teams plus stakeholders and partner with program strategy lead on facilitating data-driven decision-making.
  • Coordinate with analytics teams to share and interpret feedback data to identify actionable insights.
Process Optimization:
  • Develop and refine processes for efficient VoC data collection and analysis; tactical / process recommendations (optimizations).
  • Implement best practices for intercept survey design, targeting, and deployment to maximize response rates and data quality.
  • Stay informed about industry trends and emerging technologies to enhance VoC strategies; keep pulse on AI capabilities to help scale and drive efficiencies for build and measurement.
Reporting and Analysis:
  • Create comprehensive reports and dashboards to visualize customer feedback metrics; support strategy lead in presenting findings to senior leadership, highlighting key trends and areas for improvement.
  • Track the impact of implemented changes on customer satisfaction and operational performance; includes supporting a rigorous testing plan across the intercept lifecycle.
  • Lead post-launch preliminary analysis after intercepts are implemented, ensuring a clean hand-off from roll out to initial analysis for the initial 60-days (pre-vs-post evaluation).
Survey Design and Execution:
  • Select and implement survey question types, formats, and methodologies, ensuring consistency and alignment with transactional and experience metrics with data analysis needs.
  • Support survey design and execution for digital intercepts, including question design, logic testing, embedded data, and alignment with VoC measurement standards.
VoC Program Activities:
  • Monitor CX performance and scorecards; partner with VoC Dedicated Leads to generate the proper storytelling and measurement impact.
  • Lead-and-support development of key program readouts and content; active role in shaping how insights, trends, and signals are communicated and presented to external stakeholders.

KEY QUALIFICATIONS:
Experience:
  • 5-7+ years of experience in customer experience management, Voice of Customer programs, customer experience analytics or related roles.
  • Proven track record of managing digital feedback tools and platforms.
  • Experience collaborating with technical teams and understanding web/app development processes.
Skills:
  • Strong analytical skills with the ability to interpret complex data sets.
  • Excellent communication and interpersonal skills.
  • Proficiency in VoC tools (e.g., Qualtrics, Medallia) and data visualization software.
  • Ability to manage multiple projects simultaneously and meet deadlines.

PREFERRED QUALIFICATIONS:
  • Familiarity with healthcare industry standards and patient feedback mechanisms.
  • Knowledge of regulations in managing data privacy, PII, and PHI, and best practices in customer feedback collection.

About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.

Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
  • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
  • EXPERIENCE - 5 Years of Experience

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