Overview
MONUMENTย IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINEย PASSION FOR DELIVERY, RELENTLESSย PURSUIT OF PERFECTION, ANDย BOLD DECISION MAKING,ย WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CANย DREAM BIGGER AND ACHIEVE MORE.
WE ARE MONUMENT
Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.
- Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
- Consultants at our Core โ Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
- Global MSP with an ecosystem of partners spanning 50 countries and all major regions
- Vendor neutral model relies upon a trusted partner and supplier community
- Partners with industry-leading VMS systems
- More โGen 1โ implementations than any other MSP over the last 5 years.
- Seamless extension of client HR, sourcing, business units, vendors and contractors
OUR SHARED VALUES
- EVERYONE MATTERS
- WE TAKE CARE OF EACH OTHER
- LEADERSHIP IS HERE TO SERVE
- HIGH-CHARACTER AND HARDย WORK ABOVE ALL ELSE
- ALWAYS KNOW WHERE YOU STAND
- EXCELLENCE ISNโT THE EXPECTATION,ย ITโS THE MONUMENT STANDARD
Position Title: Account Coordinatorย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย
Position Summary:ย
The Account Coordinator (AC) will provide first level direct support to the Program Team, Client Endย Usersย and Vendors.ย ย The ACย is responsible forย performing all administrative dutiesย associated withย the Managed Service Provider (MSP).ย ย ย ย These responsibilities include maintenance tasks associated with the Vendor Management System (VMS)ย andย reporting to ensure data integrity within the VMS.ย ย ย The AC will also be tasked with running scheduled reports,ย maintainingย integrationsย and supporting maintenance tasks related to time and process approvals. The AC may at times run the day-to-day account operations and client operations in the absence of the Account Manager, or other Account Coordinators. He/she willย be responsible forย the understanding ofย all account service lines and how the clientย utilizesย each unique line of service.ย ย ย 5-10% travel.ย
Responsibilities
Relationship Management
- Builds andย maintainsย professional relationships with Hiring Managers within the clientโs organizationย
- Build strong relationships with Supplier partnersย
- Networkย and collaborateย within Monument Consulting Account Management and other departmentsย
Service
- Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier)ย
- Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processesย
- Understand and driveย back-endย account processes (timesheets, reminders, and required reports)ย
- Update andย maintainย account documents (handbooks, SOPs, training decks)ย
- Responds to andย resolvesย user issues (supplier, buyer, Monument).ย
- Ensure compliance with client procurement policies, guidelines, and processesย
- VMS systemย maintenance including worker assignment details, time and expense, approval workflowย
- Responsible for system reporting to manageย data integrity within VMSย
- Perform and track Worker and Supplier auditsย
- Understand and support basic VMS and Account processesย
- Complete work in aย way asย to support and exceed expected Service Level Agreements (SLAs).ย
Supplier Partnershipย ย
- Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovationย
Qualifications
- 0-2+ years Professional Experience and 0-1 years MSP-VMS experienceย
- College Degree or equivalent work experienceย
- Experience with and basic skills with Microsoft Officeย
Pay Range
USD $22.12 - USD $24.04 /Yr.Qualifications:
- 0-2+ years Professional Experience and 0-1 years MSP-VMS experienceย
- College Degree or equivalent work experienceย
- Experience with and basic skills with Microsoft Officeย
Education:UNAVAILABLEEmployment Type: FULL_TIME