Vmi Customer Service Representative Jobs (NOW HIRING)

VMI Route Driver - Twinsburg, OH
ESSENTIAL FUNCTIONS
Adhere to all of Company safety policies, including those related to driving a Company vehicle (e.g. following the Smith System, etc.),
Keeping up-to-date on Nippon Sanso Matheson's Safety trainings, and participation in daily Tool Box Talks.
Visit VMI customers on a regular basis, delivering and loading inventory into vending machine(s) or parts cabinet(s).
At a customer site(s), take the orders for the next delivery based on minimum/maximum quantities that are predetermined for each customer.
Communicate orders to Site office for processing.
Take cylinder gas orders at customer sites where needed, and communicate to the with the applicable sites and personnel so that orders can be placed and fulfilled
Establish personal relationships with customers and end-users. Assist customers with any special orders they may have or return issues
Work with the Site Manager (SM), Outside Sales Rep (OSR) and Inside Sales Rep (ISR), and VMI Customer Service Representative to ensure that each customer's Min/Max quantities make sense and are updated periodically as the business needs change.
Fulfill and plan deliveries to ensure uninterrupted supply of product to customer
Work with the Site Manager and VMI Customer Service Rep to ensure the applicable site inventory is organized and up to the right stocking levels to be able to reliably service the customers
Maintain good housekeeping at customer sites, applicable site and in the Nippon Sanso Matheson VMI vehicle
Responsible for identifying problematic issues that if not addressed would result in an unsatisfied customer, notifying the right person or function promptly to ensure customer satisfaction and then following up to ensure resolution
Maintain order sheets on computer by deleting and adding lines as necessary.
Perform other duties as assigned/needed, including being part of the operations and sales team, that may mean additional duties that contribute to the overall success of the business. For example, driving a forklift (training provided) to load trucks, etc.
Complies with all policies and standard
Work Experience
1-3 years Welding/gas industry
Knowledge, Skills and Abilities
Awareness of Safety and the ability to adhere to safety practices even when "no one is looking" and be part of building a culture of safety
Provide excellent internal and external Customer Service
Computer Skills - ability to navigate and learn Nippon Sanso Matheson's Ordering system (some training will be provided)
Able to Plan and Organize the warehouse and an ordering / reordering system
Present a professional business image as the "face" of Nippon Sanso Matheson to the customer when needed
Ability to communicate externally with customers and internally with the Nippon Sanso Matheson Site
Team Work - understands being part of a team means the needs of the team come first
Able to take Coaching as a way of improvement of skills and practices over time
Ability to follow-up on time-sensitive issues at a customer site or at the Nippon Sanso Matheson Site
Valid driver's license
Ability to pick up 50 lbs.
Ability to work independently and in a timely manner
Ability to work well with others and work for the greater good of the business
Licenses and Certifications
Driver License required
Physical Demands
Stationary Position - Occasionally
Move/Traverse - Occasionally
Stationary Position/Seated - Frequently
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Occasionally
Exerting Force/Pulling - Rarely
Ascend/Descend - Occasionally
Balancing - Constantly
Position Self/Stooping Occasionally
Position Self/Kneeling - Occasionally
Position Self/Crouching - Occasionally
Position Self/Crawling - Occasionally
Reaching Occasionally
Handling - Frequently
Grasping -Frequently
Feeling - Occasionally
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions - Frequently
Coordination - Occasionally
Travel Requirements
Estimated 8-14 Weekly on-road visiting/interacting on site with customers
Pay rate: $29.00-$30.00
Nippon Sanso MATHESON is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability.
EOE AA M/F/VET/Disability