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Visitor Services Associate Jobs in Ohio (NOW HIRING)

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Visitor Services Associate information

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How much do visitor services associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for visitor services associate in Ohio is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.66 per hour, depending on experience, location, and employer.

What is a visitor services associate?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by visitor services associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a visitor services associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What are the most commonly searched types of Visitor Services jobs in Ohio?

The most popular types of Visitor Services jobs in Ohio are:

What are popular job titles related to Visitor Services Associate jobs in Ohio?

For Visitor Services Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Visitor Services Associate jobs in Ohio look for?

The top searched job categories for Visitor Services Associate jobs in Ohio are:

What cities in Ohio are hiring for Visitor Services Associate jobs?

Cities in Ohio with the most Visitor Services Associate job openings:

Visitor Services Associate jobs near you
Infographic showing various Visitor Services Associate job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,793 per year, or $20.1 per hour.

Patient Services Associate- Psychiatry

Ohio State University Physicians

Powell, OH • On-site

$16.93 - $25.39/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Greet patients and visitors, register and check-in patients, and update patient demographics and insurance information.

  • Answer patient calls, relay messages, respond to inquiries, and communicate with referring physician offices.

  • Perform check-out processes including co-pay collection, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are scheduled.

Job description

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. In addition to the above, the Lead positions will also assist management in leading the day-to-day operations. 

  • Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system. 

  • Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices. 

  • Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities. 

  • Monitors length of patient's wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic. 

  • Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable. 

  • Requests and handles referrals and medical records from referring offices for new patient appointments. 

  • Schedules appointments when directed. 

  • Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits. 

  • Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient's healthcare insurance or managed care providers as assigned. 

  • Ability to perform functions using job-related software and systems. 

  • Travel may be required to accommodate staffing levels at other clinical facilities. 

  • Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients. 

  • Other duties or special projects as assigned. 

Qualifications
  • High School diploma or equivalent
  • One year of customer service experience
  • Skill in problem solving, and ability to manage multiple priorities
  • Ability to convey information both in writing and verbally.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. 
Pay RangeUSD $16.93 - USD $25.39 /Hr.Employment Type: FULL_TIME

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