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Visitor Services Associate Jobs in Minnesota (NOW HIRING)

Phenom People

Customer Service Associate

Minneapolis, MN · On-site

$15.25 - $21/hr

To see the salary range for this position please visit: Pay Transparency Customer Service Associate. If you are applying on a job board or unable to click on the link, please copy and paste this URL ...

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All JobsVisitor Services Associate JobsVisitor Services Associate Jobs in Minnesota

Visitor Services Associate information

See Minnesota salary details

$9

$20

$41

How much do visitor services associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for visitor services associate in Minnesota is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $20.24 per hour, depending on experience, location, and employer.

What is a visitor services associate?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by visitor services associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a visitor services associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What are the most commonly searched types of Visitor Services jobs in Minnesota?

The most popular types of Visitor Services jobs in Minnesota are:

What are popular job titles related to Visitor Services Associate jobs in Minnesota?

For Visitor Services Associate jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Visitor Services Associate jobs in Minnesota look for?

The top searched job categories for Visitor Services Associate jobs in Minnesota are:

What cities in Minnesota are hiring for Visitor Services Associate jobs?

Cities in Minnesota with the most Visitor Services Associate job openings:

Visitor Services Associate jobs near you
Infographic showing various Visitor Services Associate job openings in Minnesota as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,055 per year, or $20.7 per hour.

Shelter Support Specialist Lead

People Serving People

Minneapolis, MN • On-site

$26 - $28/hr

Full-time

Retirement

Posted 13 days ago

Job description

Description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.


What do we need?

The Shelter Support Specialist Lead provides day-to-day leadership and operational oversight during assigned shelter shifts. This position serves as the primary onsite resource for Guest Services Associates, ensuring consistent implementation of shelter operations, guest support practices, safety protocols, and food distribution procedures. 

The Lead models trauma-informed, guest-centered service while supporting staff in responding to guest concerns, operational challenges, and crisis situations. This role works collaboratively with leadership to maintain a welcoming, safe, and well-functioning shelter environment for families. 


*Official Internal Title for Shelter Support Specialist Lead is Guest Services Lead.
 

Responsibilities for Guest Services Associate:

           Shift Leadership and Coordination 

  • Serve as the lead staff person for Guest Services operations during assigned shifts. 
  • Coordinate shift activities and ensure operational responsibilities are completed. 
  • Provide guidance, coaching, and support to Guest Services Associates throughout the shift. 
  • Monitor staffing coverage and communicate operational concerns to leadership. 
  • Assist with onboarding and training new Guest Services staff. 
  • Lead shift handoffs and ensure critical information is communicated across shifts. 
  • Support implementation of agency policies, procedures, and shelter expectations. 
    Guest Engagement and Support 
  • Model exceptional guest-centered customer service and trauma-informed practices. 
  • Support staff in responding to guest concerns, requests, conflicts, and crisis situations. 
  • Build positive relationships with guests and foster a welcoming shelter environment. 
  • Assist with complex guest situations requiring additional problem-solving or decision-making. 
  • Ensure guests receive timely information, resources, and support. 
    Shelter Operations 
  • Oversee daily shelter operations during assigned shifts. 
  • Review occupancy information, room assignments, bed counts, and documentation for accuracy. 
  • Monitor completion of required logs, reports, incident documentation, and shift communication. 
  • Ensure common areas, guest spaces, and workspaces remain safe, clean, and operational. 
  • Coordinate response to maintenance, safety, and facility concerns. 
  • Assist with room turnovers and operational tasks as needed. 
    Safety and Crisis Response 
  • Serve as an onsite resource during emergencies, behavioral incidents, and crisis situations. 
  • Support staff in utilizing de-escalation and conflict resolution techniques. 
  • Ensure incidents are appropriately documented and communicated. 
  • Help maintain a physically and emotionally safe environment for guests, children, visitors, and staff. 
  • Participate in emergency preparedness and emergency response activities. 
    Food Distribution Oversight 
  • Coordinate daily meal and snack distribution processes. 
  • Oversee food deliveries, inventory tracking, storage, and distribution procedures. 
  • Ensure compliance with food safety and sanitation expectations. 
  • Troubleshoot food service and meal distribution issues. 
  • Support staff in creating an organized and welcoming meal experience for guests. 
    Communication and Collaboration 
  • Communicate regularly with the Guest Services Manager regarding operational issues, staffing concerns, guest trends, and facility needs. 
  • Collaborate with Family Advocacy, Community Safety, Children & Youth Services, Facilities, volunteers, and external partners. 
  • Participate in meetings, trainings, and quality improvement efforts. 
  • Perform additional duties as assigned. 

Pay and Benefits for Guest Services Associate:

  • $26.00 - $28.00 hourly
  • 401(k) with employer contribution at 6 months.
  • Reduced cost parking or metro pass.
  • Financial wellness benefit.
  • The chance to make a real difference in the community.

Schedule:

  • Monday - Friday
  • 10:00am - 7:30pm
  • 1 weekend shift per month

Requirements:

  • Associates degree in human services or related field; or 1 year of direct experience
  • CPR/First Aid/AED Certification or ability to become certified within 6 months
  • Strong computer skills and Microsoft Office experience
  • Strong experience working as a part of a team
  • Experience working with people from diverse cultural and socio-economic backgrounds
  • Experience working with families or individuals experiencing homelessness preferred
  • Knowledge of Hennepin County shelter system preferred

Apply