ZipRecruiter

Log In

1

Visitor Experience Assistant Jobs in Michigan (NOW HIRING)

Birmingham, MI

Museum Assistant

Birmingham, MI · On-site

... visitor experience, collection work, and limited curatorial tasks such as research, exhibit development and interpretation. FUNCTIONS AND RESPONSIBILITIES: * Provides interpretive experiences for ...

Victors Home Solutions

$25/hr

... experience in the industry. We pride ourselves on our expert workmanship in all aspects of home ... Front Desk & Administrative Support Greet and assist visitors, customers, vendors, and job ...

next page

Showing results 1-20

All JobsVisitor Experience JobsVisitor Experience Assistant JobsVisitor Experience Assistant Jobs in Michigan

Visitor Experience Assistant information

What is a visitor experience assistant?

Visitor Experience Assistants are professionals who help ensure that guests have a positive and engaging experience at venues such as museums, galleries, visitor centers, or tourist attractions. Their responsibilities often include greeting visitors, providing information about exhibits or services, answering questions, and assisting with ticketing or tours. They may also help resolve visitor concerns and support the smooth operation of the venue. By offering friendly and knowledgeable service, they play a key role in creating memorable experiences for all guests.

How does a visitor experience assistant typically contribute to a venue's overall guest satisfaction?

A Visitor Experience Assistant plays a key role in shaping a positive impression for guests by providing information, guiding tours, and handling inquiries. They often serve as the first point of contact, ensuring visitors feel welcomed and supported throughout their visit. Working closely with front-of-house staff and other departments, they help resolve issues quickly and maintain a safe, engaging environment. Their attentiveness and problem-solving skills are essential for creating memorable experiences and encouraging repeat visits.

What are the key skills and qualifications needed to thrive as a visitor experience assistant, and why are they important?

To thrive as a Visitor Experience Assistant, you need strong customer service skills, attention to detail, and often a background in hospitality or tourism. Familiarity with ticketing systems, booking software, and sometimes point-of-sale (POS) systems is commonly expected. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor are crucial soft skills. These skills ensure visitors have a seamless, positive experience, which is vital for the reputation and success of the venue or organization.

What is the difference between Visitor Experience Assistant vs Visitor Services Coordinator?

AspectVisitor Experience AssistantVisitor Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; experience in visitor services or event coordination
Work EnvironmentMuseums, galleries, cultural sites, retail settingsMuseums, cultural institutions, visitor centers
Employer & IndustryPublic and private cultural organizationsSimilar cultural and educational institutions
Search & Comparison IntentUnderstanding entry-level visitor rolesLearning about visitor service management roles

The Visitor Experience Assistant typically handles direct visitor interactions, providing information and assistance in cultural or retail settings. The Visitor Services Coordinator often oversees visitor services operations, coordinating staff and managing visitor programs. While both roles focus on enhancing visitor satisfaction, the Assistant role is more customer-facing, whereas the Coordinator involves more organizational responsibilities.

What are the most commonly searched types of Visitor Experience jobs in Michigan?

The most popular types of Visitor Experience jobs in Michigan are:

What cities in Michigan are hiring for Visitor Experience Assistant jobs?

Cities in Michigan with the most Visitor Experience Assistant job openings:

Visitor Experience Assistant jobs near you
Infographic showing various Visitor Experience Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Museum Assistant

Birmingham, MI

Birmingham, MI • On-site

Part-time

Posted 27 days ago

Job description

POSITION PURPOSE:

Under the general direction of the Museum Director, the Museum Assistant works 20 hours a week and provides assistance to Birmingham Museum operations through educational programming, visitor experience, collection work, and limited curatorial tasks such as research, exhibit development and interpretation.

FUNCTIONS AND RESPONSIBILITIES:

  1. Provides interpretive experiences for visitors by greeting, conducting public tours, and offering exceptional customer service.
  2. Collaborates in research and development of virtual and physical exhibits.
  3. Contributes to the planning of special events, exhibits and tours.
  4. Supports collection maintenance of digital, physical, and archival materials in accordance with museum standards, including use of specialized hardware, software and technology.
  5. Participates in the coordination and training of Museum volunteers.
  6. Additional related duties as assigned.

NECESSARY SKILLS:

  • Excellent writing, interpersonal, communication, and analytical skills.
  • Working knowledge of Microsoft Office, Windows-based applications, Adobe and image management software, and experience with/ability to learn archival programs such as PastPerfect museum software.
  • Ability to work cooperatively in teams and with the public.
  • Ability to quickly learn new museum organizational systems and software.
  • Possess a genuine interest in human culture, public history, antiques, artifacts and engaging with a varied audience about the history of Birmingham.
  • Ability to work a flexible schedule per Museum needs including all public hours of the Museum, weekend hours, and occasional attendance at evening events and meetings.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Undergraduate work toward, or a Bachelor's Degree in, History, Museum Studies, or a related field.
  • Previous work experience in a museum setting, including: exhibit planning; visitor services; leading educational tours; and promoting exhibits, events, and local history through the use of digital/social media is preferred. Past experience working with children is a plus.
  • Other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

  • Must be able to lift at least 40 lbs.
  • Must be able to sit for long periods of time.
  • Must be able to stand for long periods of time.
  • Must be able to work with historic materials and artifacts that may require special handling or may contain irritants such as dust, mildew, etc.
  • Must be able to work in a historic building setting with associated environmental and physical conditions such as stairs.
  • Must be able to work a varying schedule which may include evenings and weekends.

TOTAL REWARDS:

  • Flexible schedule
  • Parking (Chester Street deck)

EQUIPMENT:

  • Office space including desk, computer, and phone
  • City provided keys
  • City provided tools and supplies

Apply