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Virtual Travel Assistant Jobs in Delaware (NOW HIRING)

Roquette

Executive Assistant

Wilmington, DE

$82K - $110K/yr

Develop detailed travel plans and ensure executives have all required travel documentation ... Organize virtual and in-person town halls including logistics, communications, agendas, and meeting ...

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Virtual Travel Assistant information

What are the key skills and qualifications needed to thrive as a virtual travel assistant, and why are they important?

To thrive as a Virtual Travel Assistant, you need strong organizational skills, attention to detail, and comprehensive knowledge of travel planning, often supported by experience in hospitality or travel agencies. Familiarity with online booking platforms, global distribution systems (GDS), and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills and qualities are crucial for efficiently managing travel arrangements, providing personalized service, and ensuring client satisfaction in a remote environment.

What are some common challenges faced by virtual travel assistants, and how can they be overcome?

Virtual Travel Assistants often face challenges such as managing last-minute itinerary changes, navigating time zone differences, and ensuring seamless communication with clients across various platforms. To overcome these hurdles, it’s important to stay organized using digital tools, develop strong problem-solving skills, and maintain flexibility. Building a network of reliable travel contacts and continuously updating destination knowledge also helps provide prompt and accurate support to clients.

What is the difference between Virtual Travel Assistant vs Virtual Customer Service Representative?

AspectVirtual Travel AssistantVirtual Customer Service Representative
Required CredentialsTravel-related certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, travel industry clientsRemote, various industries
Employer & Industry UsageTravel agencies, tour operatorsRetail, telecom, e-commerce
Search & Comparison IntentTravel support, itinerary planningCustomer support, issue resolution

The Virtual Travel Assistant specializes in providing travel-related support, including itinerary planning and booking assistance, often requiring travel industry knowledge. In contrast, a Virtual Customer Service Representative handles general customer inquiries across various industries. While both roles are remote and customer-focused, their specific skills and industry applications differ significantly.

What does a virtual travel assistant do?

Virtual travel assistants make arrangements for people who wish to travel. They may work on the staff of a company, booking travel for executives and other employees, or they may provide services to the public through a travel agency, corporate travel clubs, or as an independent contractor. As a virtual travel assistant, you work remotely and communicate with clients through web portals, emails, and phone calls. Job duties may include booking flights, making hotel and car reservations, and suggesting restaurant and entertainment venues in the travel location based on the customer's preferences. You may also be on-call while your clients are traveling to help with any travel problems that may arise.

What is a virtual travel assistant?

Virtual travel assistants are professionals who help clients plan, book, and manage travel arrangements remotely, often via online platforms, email, or phone. They can assist with booking flights, hotels, car rentals, and creating detailed itineraries tailored to individual preferences and budgets. Virtual travel assistants also provide support with travel documentation, offer destination recommendations, and help resolve issues during trips. Their goal is to make travel planning more convenient and stress-free for clients, without the need for in-person meetings.
More about Virtual Travel Assistant jobs
What are popular job titles related to Virtual Travel Assistant jobs in Delaware? For Virtual Travel Assistant jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Virtual Travel Assistant jobs in Delaware look for? The top searched job categories for Virtual Travel Assistant jobs in Delaware are:
What cities in Delaware are hiring for Virtual Travel Assistant jobs? Cities in Delaware with the most Virtual Travel Assistant job openings:
Virtual Travel Assistant jobs near you
Infographic showing various Virtual Travel Assistant job openings in Delaware as of August 2026, with employment types broken down into 76% Full Time, 16% Part Time, and 8% Contract. Highlights an 72% In-person, and 28% Remote job distribution.

Travel Sales Associate, Travel Contact Center

AAA Club Alliance, Inc.

Wilmington, DE • On-site

$16 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

244th of 303 rated insurance

Job description

Travel Sales Associate (Remote)
Join AAA Club Alliance as a Full-Time Travel Sales Associate!
Do you have a passion for travel and delivering exceptional customer service? AAA Club Alliance is looking for motivated Travel Sales Associates to help members and customers plan memorable travel experiences-all from the comfort of home. In this role, you'll assist customers through phone, email, and web chat, providing expert guidance and booking air, hotel, car rental, and rail reservations. Using a consultative sales approach, you'll recommend travel solutions that meet customer needs while building lasting relationships and driving sales.
Work Schedule (all hours are Eastern Time:
Sunday - Off
Monday - 9 am to 5 pm
Tuesday - Off
Wednesday - 9 am to 5:30 pm
Thursday - 9 am to 5 pm
Friday - 9am to 5 pm
Saturday - 9 am to 4 pm
Remote Work Eligibility
To be considered, applicants must reside in one of the following locations:
  • Connecticut; Delaware; Indiana; Kansas; Kentucky; Maryland; New Jersey; Ohio; Oklahoma; Pennsylvania; South Dakota; Virginia; Washington, DC; West Virginia

What You'll Do
  • Assist members and customers via phone, email, and web chat with travel reservations and inquiries.
  • Book domestic air, hotel, rail, and car rental reservations.
  • Promote preferred travel partners and AAA travel products.
  • Build long-term customer relationships that encourage repeat business.
  • Identify opportunities to upsell and cross-sell travel products and services.
  • Use airline reservation systems, GDS platforms, and travel partner booking tools.
  • Ensure compliance with ARC regulations and AAA policies.
  • Maintain accurate customer records and travel documentation using DocuWare.
  • Meet or exceed established sales and performance goals.
  • Stay informed on travel products, services, and policy updates.
  • Assist members with hotel reservations for planned road trips.
  • Participate in testing new systems and processes as needed.
  • Deliver creative solutions and exceptional customer service.

What We're Looking For
Required Qualifications
  • High school diploma or equivalent.
  • At least one year of travel sales and/or Retails Sales experience.
  • Experience with hotel, airline, car rental, or rail reservations preferred.

Knowledge, Skills & Abilities
  • Strong customer service, communication, and sales skills.
  • Ability to thrive in a high-volume contact center environment.
  • Comfortable assisting customers by phone, email, and web chat.
  • Proficiency with computers, GDS systems, and travel booking platforms.
  • Strong problem-solving and organizational skills.
  • Ability to collaborate with team members across the organization.
  • Flexibility to work overtime or holidays when business needs require.

Schedule & Training
  • Remote work from an approved state.
  • First-shift schedules available.
  • One weekend day required each week (shorter weekend hours).
  • Five (5) weeks of paid virtual training, Monday through Friday, 9:00 AM-5:30 PM EST. (Mandatory)
  • All computer equipment provided by AAA Club Alliance.

Compensation & Benefits
  • Competitive starting hourly rate of $16.00-$21.00, based on geographic location and experience; plus Monthly performance and sales incentives
  • Work-from-home opportunity.
  • Company-provided computer equipment.
  • Paid virtual training.
  • More than three weeks of Paid Time Off during your first year.
  • Six paid company holidays plus two floating holidays.
  • 401(k) with company match up to 7%.
  • Free AAA membership.
  • Medical, dental, vision, and prescription coverage.
  • Company-paid life insurance.
  • Auto repair, travel, and merchandise discounts.
  • Tuition reimbursement.
  • Career growth and internal mobility opportunities.

If you're passionate about travel, enjoy helping customers, and thrive in a sales-focused environment, we'd love to hear from you. Join AAA Club Alliance and help create exceptional travel experiences while building a rewarding career from home.
#LI-Remote US
Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Sales

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