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Virtual Technical Support Representative Jobs (NOW HIRING)

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

Tobii Dynavox

Technical Support Representative

The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact or Technical Support line. Shift Hours: Monday-Friday 11:00am-7 ...

HomePro

Technical Support Representative

Carrollton, TX · On-site

$20 - $24/hr

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.

EarthLink

Technical Support Representative

Athens, TX

$13/hr

Earthlink's Technical Support Representative provides top-notch technical support to our business customers and ensures the smooth operation of our telecommunications services. The ideal candidate ...

HomePro

Technical Support Representative

Carrollton, TX · On-site

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

Vehlo

Technical Support Representative

Milwaukee, WI · On-site

Customer support experience * Technical skills Eligible employees may receive: * Medical, dental ... Ability to participate in virtual meetings with or without reasonable accommodation Note: This is ...

VEHLO

Technical Support Representative

Milwaukee, WI · On-site

Customer support experience * Technical skills Eligible employees may receive: * Medical, dental ... Ability to participate in virtual meetings with or without reasonable accommodation Note: This is ...

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How much do virtual technical support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

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Technical Support Representative

Rock Hill, SC • On-site

HC Forklift America Corp
Machinery Manufacturing • 11 - 50 employees
Learn more about HC Forklift America Corpexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Position:Technical Support Representative

Location: Rock Hill, SC

Job Id:262

# of Openings:0

Job Title: Technical Service Representative

Department: Customer Care
Reports To: National Service Operations Manager
Job Type: Full-Time | Onsite | Salaried Exempt

Location: Rock Hill, SC 29730

Position Summary

The Technical Service Representative provides technical support to HC Forklift America's dealer network and customers. This role is responsible for troubleshooting service issues, supporting warranty processes, assisting with technical questions, and working with internal departments and factory teams to help resolve product and service concerns. The Service Representative plays an important role in maintaining high service quality, customer satisfaction, and dealer support.

Key Responsibilities
  • Provide technical support and troubleshooting assistance to dealer technicians and customers.
  • Assist with resolving mechanical, electrical, and hydraulic service issues.
  • Support dealers with product diagnostics, repair procedures, and technical questions.
  • Review and assist with warranty claims to ensure accurate and timely processing.
  • Communicate with Factory Product Engineering, Quality, Warranty, and Parts teams regarding technical and product concerns.
  • Identify recurring service issues and communicate trends or concerns to management and factory teams.
  • Serve as a liaison between the dealer network and HC Forklift America on service-related matters.
  • Assist with field service support at customer and dealer locations when needed.
  • Assist in the development and review of service documentation, service bulletins, and training materials.
  • Participate in dealer training, regional training sessions, trade events, and key account visits as needed.
  • Maintain accurate records of technical support cases, service issues, and resolutions.
  • Promote and follow company safety standards, OSHA requirements, and best practices for service operations.
  • Provide after-hours technical support as needed for critical dealer and customer situations.
  • Incorporate learning lithium battery/charger technology.
  • Perform other service-related duties and responsibilities as assigned.
Required Qualifications
  • Associate's degree or technical degree in a related field, or equivalent experience.
  • 3-5+ years of experience in forklift service, mobile industrial equipment, or a related technical field.
  • Experience supporting dealers, technicians, customers, or service operations preferred.
  • Strong diagnostic and troubleshooting skills involving mechanical, electrical, and hydraulic systems.
  • Current forklift certification or ability to obtain and maintain certification.
  • Understanding of OEM/dealer service operations and warranty processes.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to manage multiple service issues and priorities effectively.
  • Ability to travel as needed, including occasional overnight travel and may need to travel at last minute notice.
Preferred Qualifications
  • Bachelor's degree in engineering, business, or related field.
  • Experience in the heavy industrial equipment or material handling industry.
  • Experience working with factory engineering, product support, or product development teams.
  • Experience with dealer technical support or field service operations.
  • Salary Range: (Open to potential increase based on experience and qualifications)
  • Benefits Include:
    • Medical, Dental, and Vision insurance
    • 401(k) with company match
    • Paid Time Off (PTO) and Paid Holidays
    • Employee Assistance Program (EAP)
Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.

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