Virtual Technical Support Representative Jobs in Raleigh, NC

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Virtual Sales Representative

Position Summary:

The Virtual Sales Representative (VSR) is responsible for engaging health care professionals (HCPs) in telephone conversations to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives. The VSR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The VSR utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge.

Employees can expect to be paid a salary of approximately $83K - $87K. The salary range displayed may vary based on market data/ranges, an applicant's skills, prior relevant experience, certain degrees, certifications, and other relevant factors.

Essential Services:

• Manage daily call responsibilities according to defined expectations, with the purpose of achieving KPIs
• On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.
• Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.
• Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.
• Maintain call productivity and metrics that are required by program.
• Prospecting: Successfully qualifying or disqualifying HCPs from a target list
• Conduct outbound calls to HCPs to appropriately qualify or disqualify HCPs based on prospecting questions
• Verify and complete required data entry in CRM system, such as details of the target's responses and any follow-through actions
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging.
• Maintain thorough knowledge of Client product(s) and program.
• Verify and complete required data entry in CRM systems, such as details of the target's responses and any follow-through actions.
• Listen and respond appropriately to customer needs and questions.
• Create and maintain a positive impression with client and client's customers.
• Fully comply with all laws, regulations and Amplity Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
• Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.

Key Working relationships:

• Report to Amplity Sales Manager.
• Work closely with other VSRs assigned to the program, Amplity client services and members of Amplity home office support team from various departments.
• Maintain a positive working relationship with customers and client contacts.

Education and Experience:

• Bachelor's degree required
• 2+ years of Pharma Sales experience
• Respiratory experience (preferred)
• Clinical understanding of Respiratory (preferred)

Knowledge, Skills and Abilities:

• Experience working in or support of a Respiratory office and how they operate.
• Ability to understand and explain complex scientific information via telephone.
• Able to adapt to a rapidly changing marketing department.
• Ability to speak up and advocate for the customer.
• Solid presentation skills - Excellent verbal, written and interpersonal communication skills.
• Experience and ability to use PowerPoint, Word, Excel and Salesforce.
• Clear, articulate and grammatically sound speech and professional phone manner.
• Strong focus on providing customers with superior support and service.
• Ability to learn, understand and communicate complex information over the telephone.
• Strong rapport building skills and active listening skills.
• Excellent selling, closing, persuasion and presentation skills.
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
• Good organizational and planning skills, strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client's customers within the parameters of the program.

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.