Virtual Support Jobs in Mableton, GA (NOW HIRING)

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Location
Augusta University-
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
Reporting to the Director of CLASS (Center for Learning and Academic Support Services), the Assistant Director of V-CLASS (Virtual Center for Learning and Academic Support Services) serves as a strategic leader responsible for the development, implementation, assessment, and expansion of Augusta University's virtual academic support services. This position provides comprehensive leadership for online tutoring, academic coaching, embedded virtual support, academic recovery initiatives, digital learning resources, and student success interventions tailored for undergraduate, graduate, professional, online, hybrid, clinical, and non-traditional learners.
The Assistant Director manages day-to-day V-CLASS operations and directly supervises professional staff, graduate assistants, peer educators, and virtual academic support personnel. Key responsibilities include leading strategic planning, program development, technology integration, assessment, and data-informed decision-making.
The role collaborates extensively across campus with faculty, academic departments, Online Learning, IT, Institutional Effectiveness, and Student Success units to integrate support services seamlessly into virtual learning environments, advancing AU's goals for enrollment growth, retention, persistence, and degree completion.
Responsibilities
The duties include, but are not limited to:
VIRTUAL ACADEMIC SUPPORT LEADERSHIP AND STRATEGIC PLANNING:
-Provide strategic leadership for V-CLASS, Augusta University's comprehensive virtual academic
support initiative.
-Develop and implement short-term and long-term strategic plans supporting online, hybrid, graduate,
professional, and non-traditional student success.
-Establish vision, goals, policies, operational frameworks, and performance benchmarks for virtual
academic support services.
-Lead institutional initiatives supporting enrollment growth, retention, persistence, credit momentum,
and degree completion.
-Manage budgets, staffing plans, resource allocation, and long-range program sustainability.
-Collaborate with Academic Affairs, Enrollment & Student Affairs, Online Learning, and academic
colleges to advance virtual student success initiatives.
FACULTY PARTNERSHIPS AND INSTITUTIONAL COLLABORATION:
-Collaborate with faculty to embed virtual tutors, academic coaches, and support resources into online and high-risk courses.
-Partner with academic colleges and student success units to develop targeted interventions.
-Serve on university committees, task forces, and strategic initiatives supporting student success, online learning, and academic achievement.
DATA ANALYTICS, ASSESSMENT, AND INSTITUTIONAL EFFECTIVENESS:
-Collect, analyze, and interpret data related to utilization, retention, persistence, DFW reduction, registration behaviors, and student engagement.
-Utilize Jag360, Banner, Slate, Tableau, Crystal Reports, D2L, and other systems to assess program effectiveness.
-Prepare executive reports, dashboards, annual assessments, and strategic recommendations.
-Lead assessment efforts supporting accreditation, strategic planning, and institutional effectiveness initiatives.
-Utilize predictive analytics and intervention data to inform decision-making and resource allocation.
STAFF SUPERVISION, TRAINING, AND PROFESSIONAL DEVELOPMENT:
-Recruit, train, supervise, mentor, and evaluate professional staff, graduate assistants, virtual tutors, peer educators, and academic coaches.
-Develop onboarding programs, certification pathways, and continuing education opportunities for virtual support personnel.
-Monitor performance metrics and service quality standards.
-Create leadership development opportunities for peer educators and graduate assistants.
-Ensure compliance with university policies and best practices.
TEACHING, ACADEMIC RECOVERY, AND STUDENT SUCCESS PROGRAMMING:
-Teach CLAS 1301, ASII 1101, ASII 1201, and INQR 1000 courses as assigned.
-Serve as the primary administrator and coordinator for the S.T.R.I.D.E. Summer Student Success
Bootcamp programs.
-Develop curriculum, learning outcomes, assessments, and instructional materials supporting
academic recovery, transition, persistence, and student success.
-Facilitate workshops, webinars, and academic success programming focused on metacognition, study strategies, time management, test preparation, and academic resilience.
-Collaborate with faculty and campus partners to implement proactive student success interventions and academic recovery pathways.
VIRTUAL LEARNING SUPPORT OPERATIONS AND TECHNOLOGY MANAGEMENT:
-Direct daily operations of V-CLASS including virtual tutoring, academic coaching, embedded support,
and online student engagement initiatives.
-Oversee virtual service delivery platforms including D2L, Jag360, Microsoft Teams, WC Online, and
other emerging technologies.
-Develop and maintain scheduling systems, service workflows, operational procedures, and quality
assurance standards.
-Coordinate expansion of virtual services to meet the needs of online, hybrid, graduate, and
professional students.
-Ensure operational effectiveness, service accessibility, and continuous improvement of virtual
support programs.
OTHER RESPONSIBILITIES: perform all other duties as assigned.
Required Qualifications
Master's degree from an accredited college or university in Higher Education, Education, Counseling, or a related field. Minimum of two (2) years experience in higher education, academic support services, student success, academic advising, teaching, online learning, instructional design, or a related field.
Preferred Qualifications
Master's degree with three (3) years of experience in academic support services, student success, online learning, academic coaching, tutoring, academic advising, instructional design, or a related higher education field. Supervisory experience; experience teaching college-level courses such as first-year experience, academic recovery, or student success courses; experience developing and managing virtual learning initiatives; experience utilizing learning management systems, student success technologies, and data analytics platforms; and demonstrated success in program development, assessment, faculty collaboration, and retention-focused initiatives within a college or university setting.
-5 years of progressively responsible experience in higher education, academic support services, student success, academic advising,
teaching, online learning, instructional design, or a related field.
-2 years of supervisory experience, including responsibility for staff development, performance management, and program oversight.
-Demonstrated experience utilizing student success technologies, learning management systems, data analytics, and assessment practices to
support student retention, persistence, and academic achievement.
-Experience teaching college-level courses and developing student success programming.
Knowledge, Skills, & Abilities
KNOWLEDGE
-Deep understanding of higher education landscapes, student development theory, retention and persistence strategies, and academic support services.
-Comprehensive grasp of online learning best practices, instructional design frameworks, and virtual engagement methodologies.
-Familiarity with Learning Management Systems (LMS), student success technologies, and various data reporting platforms.
SKILLS
-Analyzing complex data, generating reports, and assessing program/initiative effectiveness.
-Strategic planning, formal project management, and overseeing large-scale program operations.
-Designing, implementing, and rolling out innovative student success programs from the ground up.
-Actively managing, mentoring, and leading a team or staff.
-Working knowledge of computer software systems like MS Office, Banner, Slate, Tableau, Othot, WC Online, Crystal Reports, other student information systems
ABILITIES
-The capacity to build strong partnerships across separate academic and student affairs units, communicate clearly, and foster collaboration.
-Exercising independent judgment, solving complex problems, and making sound decisions under pressure.
-Managing multiple competing priorities simultaneously and successfully leading change initiatives.
-Working effectively and empathetically with diverse student and staff populations.
-Maintaining high personal and structural organization in a dynamic environment.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of normal business hours may be required)
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365