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Virtual Support Jobs in Cromwell, CT (NOW HIRING)

Theoris

Virtual Site Support

Hartford, CT · On-site

There are seven in Plano, TX that are Virtual Site Support Remote CM roles for Telecommunication/Ericsson. These are not Field CM positions, you will sit in front of a computer with multiple screens ...

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Virtual Support information

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$14

$26

$45

How much do virtual support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual support in Cromwell, CT is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $28.75 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Cromwell, CT?

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What job categories do people searching Virtual Support jobs in Cromwell, CT look for?

The top searched job categories for Virtual Support jobs in Cromwell, CT are:

What cities near Cromwell, CT are hiring for Virtual Support jobs?

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Virtual Support jobs near you

Virtual Site Support

Theoris

Hartford, CT • On-site

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Construction Manager

Fusion Solutions is looking for Construction Managers with Ericsson experience in multiple markets. There are seven in Plano, TX that are Virtual Site Support Remote CM roles for Telecommunication/Ericsson. These are not Field CM positions, you will sit in front of a computer with multiple screens all day working with Techs in the field via video.

Position Name: Construction Manager

Start Date: July 2021 (Duration Long Term / 18 months +) These positions need someone with recent Ericsson and the required carrier experience.

Scope of Work:

  • Construction Manager Accountable for all Civil Works and associated financial control via Scheduling (time), SP/ASP and Quality Management on a given project.
  • Ensure that all Service Providers are adhering to Ericsson standards, processes and procedures as well as all Federal and Local standards.
  • Identifies continuous improvement opportunities. Interfaces with: External Interfaces: ASP/SP, Customer PM. Internal Interfaces: IM Lead, Project Admin, Project Sponsor, CPM

Responsibilities:

  • Assess and control charges to the agreed site design
  • Assure that: Only Customer's approved materials are installed on the project
  • The agreed Civil Works guidelines and schedules are followed and enforced.
  • Attend coordination and progress meetings
  • Awareness and on-site supervision during where risk of disturbances in customer site performance is high.
  • Check that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc. are in good working condition.
  • Civil Works problem solving as required during the project.
  • Coordinates site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives.
  • Drive schedule activities and trouble-shooting results.
  • Ensure that: Service Providers and vendors/suppliers meet all the technical specifications with respect to E/// and customer specifications.
  • Workmanship quality of the installations done by the Service Providers is within the Contract, Ericsson standards and Customer expectations.
  • All Ericsson, Federal, Local, and customer safety guidelines and construction procedures are enforced during the entire Civil Works phase of the project.
  • Knowledge in workers safety and work environment safety.
  • Perform: Site pre-inspections and coordinate post-construction audits.
  • Site verification.
  • Visual inspection of quality on site.
  • Prepares regular interval progress reports as required by the project
  • Provide accurate status information on the progress to project management.
  • Provide technical assistance to the Service Providers and any other suppliers that provide services associated with the Civil Works activities.
  • Reject wrong deliveries of material to site.
  • Report bad performance and quality on site.
  • Responsible for the proper interpretation and compliance of the civil design plans.
  • Supervise, coordinate and monitor works with the Service Providers and other disciplines that have an interface with the Civil Works part of the project.
  • Team leadership focusing on quality and results.
  • Write claims, order and return materials.
  • Maintain and update construction-specific areas of Site Handler including but not limited to the following:
    • SOW and preconstruction documents (NTP, SOW, RFDS, safety guidance, QA standards, etc)
    • NTP receipt verification
    • RFDS submission review and changes
    • Civils acceptance documents, submission receipt, review and approval
    • Civils progress PFA verification (daily)
    • Close out document review and acceptance sign off

Benefits: Fusion Solutions offers full suite of benefits with health, dental, vision, 401k (matching), LT/ST disability and life insurance.

Weekly Payroll with ADP portal access: Fusion runs a weekly payroll and provides an online ADP portal to all for easy access to paystubs, W2s etc., expense/accrual management, tax info etc.

Referral Bonus: We offer Referral Bonus for someone hired and works successfully for 200 straight time hours. Feel free to post my job around. Appreciate your support. If this is of interest to you, please share your resume at fatimas@fusionsolutionsinc.com or call me at 214-432-1995. Thanks If this job is of interest, please send me your resume along with date of birth (month and day only). Fatima Abbas

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About Theoris

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

51 - 200 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1984

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