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Virtual Service Representative Jobs in Itasca, IL

Squaremouth

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative A pioneer in insurance technology, Insureon operates the ... As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office ...

Insureon

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative Insureon operates the largest online insurance marketplace ... This is a virtual first company and no travel is required to complete the responsibilities of this ...

Joella's Hot Chicken

Guest Service Representative

Rosemont, IL · On-site

$13.50 - $16.75/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

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Schulte

Guest Service Representative

Rosemont, IL · On-site

$13.50 - $16.75/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

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Virtual Service Representative information

See Itasca, IL salary details

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$26

How much do virtual service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for virtual service representative in Itasca, IL is $18.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

How to become a virtual service representative with no experience?

To become a virtual service representative with no experience, focus on developing strong communication and customer service skills, which can be gained through online courses or volunteering. Many employers offer entry-level positions that provide on-the-job training, so applying to these roles and demonstrating a willingness to learn can help you start in this field.

What is a virtual service representative?

A virtual service representative is a customer support professional who provides assistance remotely, often through phone, email, or live chat. They handle inquiries, resolve issues, and support clients without being physically present in an office, typically using communication tools and customer management software.
Virtual Service Representative jobs near you

Remote Customer Service Representative

Westmont, IL • On-site

Annuity Health
Health Care and Social Assistance • 501 - 1,000 employees

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

347th of 496 rated business services

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Annuity Healthexternal

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Description:

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients’ interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Requirements:


What Annuity Health employees say

Pay

Hours and flexibility

Workplace

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