Virtual Reference Library Jobs in Tucson, AZ (NOW HIRING)

• Supports equipment lending services, which include inventory, storage, and security control; initial response to routine problems; damage assessment; liaison with TeSS and COM-IT; assessment and benchmarking for policy/procedure changes; and software and technology support and training for library staff, part-time student employees and library customers.
• Collaborates with COM-IT and TeSS on the oversight of 12 student-use lab computers.
• Supports the ongoing collection, management, and analysis of departmental and library use data for needs assessment.
•  Responsible for providing backup student management for 5+ part-time student employees.
• This includes assisting with scheduling, training, time approvals, and effective communication with various individuals (e.g., desk staff, main student manager, and supervisors) to ensure tasks are performed correctly.
• Provides customers with reference, technology, and circulation assistance (in-person, online via chat, phone, and email).
• Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures
• Develops and fosters excellent relations with faculty, students, and the broader campus community.
• The UA Libraries support the UA's strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support these strategic initiatives in the department and college.

Knowledge, Skills and Abilities

• Excellent interpersonal and communications skills, both written and verbal
• Ability to exercise sound judgment; Excellent initiative, organizational, and time management skills
• Solid analytical and problem-solving skills
• Ability to work autonomously with minimal supervision
• Ability to monitor trends and learn to use new technology
• Excellent customer service skills
• Ability to be flexible and respond positively to changes
• Proficient with Microsoft Outlook and Office Suite
• Familiarity with library technology, including skill in troubleshooting hardware, software, and equipment
• Understanding of the research and references process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate uses, including understanding the differences between primary and secondary resources
• Skill in interviewing customers regarding reference service and sources to better understand customer needs
• Knowledge of advanced data collection and information research methods, including the knowledge of specialized data analysis software (e.g., LibAnalytics, Excel, and Qualtrics)
• Skill in facilitating meetings and delivering presentations
• Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives
• Positive attitude and strong demonstration of the Libraries' Values.