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Virtual Receptionist Jobs in Madison, MS (NOW HIRING)

Armstrong

Customer Care Representative

Madison, MS · On-site

$13 - $17.75/hr

Ability to facilitate virtual surveying. * Handles all outbound sales leads to follow-up with iLead and web-lead customers. * Communicates with local agency coordination and operations staff in ...

Armstrong

Customer Care Representative

Madison, MS · On-site

$13 - $17.75/hr

Ability to facilitate virtual surveying. * Handles all outbound sales leads to follow-up with iLead and web-lead customers. * Communicates with local agency coordination and operations staff in ...

dbi

Alterations Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving ...

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All JobsReceptionist JobsVirtual Receptionist JobsVirtual Receptionist Jobs in Madison, MS

Virtual Receptionist information

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How much do virtual receptionist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual receptionist in Madison, MS is $14.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $16.25 per hour, depending on experience, location, and employer.

What is a virtual receptionist?

Virtual receptionists are remote professionals who handle administrative and customer service tasks for businesses, such as answering phone calls, scheduling appointments, managing emails, and providing information to clients. They use digital tools and communication platforms to perform duties from a location outside the client’s office. This service helps businesses maintain a professional image, improve customer experience, and reduce overhead costs associated with hiring in-house staff. Virtual receptionists often support multiple clients and can offer services outside of regular business hours.

What does a virtual receptionist do?

A virtual receptionist provides remote customer service and administrative support for a company or organization. As a virtual receptionist, you typically work from home or another setting outside of a traditional office. Your responsibilities include answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments. Other duties may include using office management software or communication technology to arrange schedules or meetings for your employer and communicate with staff members. You may also perform other administrative tasks as needed.

What are the key skills and qualifications needed to thrive as a virtual receptionist, and why are they important?

To thrive as a Virtual Receptionist, you need excellent verbal and written communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, multitasking, and time management abilities set top performers apart in this role. These skills ensure efficient client interactions, smooth office operations, and a positive company image when working remotely.

How does a virtual receptionist typically collaborate with different departments or team members within a company?

As a virtual receptionist, you often serve as the first point of contact for clients and customers, which requires close coordination with various departments such as sales, customer support, and operations. You may relay messages, schedule appointments, and provide essential updates to the relevant teams to ensure smooth communication and workflow. Effective use of shared tools like CRM systems, instant messaging platforms, and scheduling software is common in this role, helping to keep everyone informed and organized. Building strong communication habits and maintaining clear records are key to successfully collaborating across remote or distributed teams.

What is the difference between Virtual Receptionist vs Administrative Assistant?

AspectVirtual ReceptionistAdministrative Assistant
CredentialsBasic computer skills, customer service experienceOffice administration, organizational skills, sometimes certifications
Work EnvironmentRemote, often from homeOffice or remote, depending on employer
Employer & Industry UsageBusinesses needing remote call handlingOrganizations requiring general administrative support
Common Search & Comparison IntentCustomer service, call handling, virtual supportOffice tasks, scheduling, correspondence

The Virtual Receptionist primarily handles incoming calls, customer inquiries, and provides remote front-desk support, often working from home. In contrast, an Administrative Assistant performs broader office tasks such as scheduling, filing, and correspondence, usually in an office setting. While both roles require organizational skills, the Virtual Receptionist focuses on communication and customer service remotely, whereas the Administrative Assistant supports overall office operations.

How does a virtual receptionist work?

A virtual receptionist is a remote professional who manages incoming calls, emails, and messages for a business using phone systems, email, and communication software. They handle scheduling, customer inquiries, and administrative tasks from a remote location, often working flexible hours and using tools like VoIP and CRM systems.

How much is a virtual receptionist?

The cost of hiring a virtual receptionist typically ranges from $10 to $30 per hour, depending on experience, skills, and the provider. Some companies offer flat monthly rates or package deals for ongoing services, which can reduce overall expenses for businesses. Virtual receptionists often use communication tools like VoIP and may require basic training or familiarity with scheduling and customer management software.
More about Virtual Receptionist jobs

What are the most commonly searched types of Receptionist jobs in Madison, MS?

The most popular types of Receptionist jobs in Madison, MS are:

What job categories do people searching Virtual Receptionist jobs in Madison, MS look for?

The top searched job categories for Virtual Receptionist jobs in Madison, MS are:

What cities near Madison, MS are hiring for Virtual Receptionist jobs?

Cities near Madison, MS with the most Virtual Receptionist job openings:

Virtual Receptionist jobs near you
Infographic showing various Virtual Receptionist job openings in Madison, MS as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $30,150 per year, or $14.5 per hour.

Customer Care Representative

Armstrong

Madison, MS • On-site

$13 - $17.75/hr

Other

Re-posted 28 days ago

The Armstrong Company rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 29 rated removal and storage companies

Job description

The Customer Care Representative will serve as the first point of contact for customers interested in Armstrong products and services. Create qualified new business appointments in QTG (Quotes-To-Go) for our field sales force and sells local COD HHG (Cash on Delivery Household Goods) products over the phone when appropriate.
KEY RESPONSIBILITIES:

  • Handles all inbound sales lead calls and converts calls into appointments/sales.
  • Research and thoroughly qualify prospects utilizing phone and internet to ensure that leads provided to field sales are sales worthy and meet our minimum criteria.
  • Identify prospect needs and set appointments for COD HHG sales force or sell local opportunities over the phone directly using MoveEasy estimation software.
  • Ability to facilitate virtual surveying.
  • Handles all outbound sales leads to follow-up with iLead and web-lead customers.
  • Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
  • Leverage electronic and print collateral to support business opportunities.
  • Leverage technology to track sales efforts.
  • Supports all inbound communications and determines the best course of action based on call type/inquiry.
  • Any other duties as assigned by Manager.
MINIMUM QUALIFICATIONS:
  • High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred.
  • A minimum of 2 years' experience working in a customer service / care role.
  • In home, visual surveying background in the household industry preferred.
  • Excellent verbal and written communication skills.
  • Excellent teamwork and interpersonal skills required.
  • Highly customer service oriented.
  • Ability to demonstrate initiative and to work with minimum supervision.
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
  • Ability to multi-task and organize workflow to manage daily responsibilities.
  • Detail-oriented with strong presentation skills.
  • Excellent computer skills. Proficient in Microsoft Office (Excel, Word, Outlook).
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
  • Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Armstrong Relocation & Companies is an Equal Opportunity Employer (EOE). Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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