Virtual Protocol Engineer Jobs in Springfield, MO

Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay warm, internet to keep businesses connected, to transit services to get them where they need to go.

Salary:

SpringNet Network Engineer I:

Grade 58

Minimum: $1,618.87/ week

Midpoint: $2,023.60

SpringNet Network Engineer II:

Grade 59

Minimum: $1,851.10/ week

Midpoint: $2,313.86

SpringNet Network Engineer III:

Grade 60

Minimum: $2,075.10/ week

Midpoint: $2,645.75

Work Schedule:

Monday - Friday, 8 a.m. - 5 p.m..

Job Description:

PURPOSE OF POSITION:

SpringNet Network Engineer I

Under the direction of the Manager-SpringNet Network Architecture and Support or designee, is responsible for the operation of broadband Ethernet networks, security monitoring, and Internet services and its associated infrastructure operations. This includes, but is not limited to routers, switches, WDM/ROADM optical networks, network servers/virtual machines, storage area networks, firewalls, network security and network performance monitoring systems. Administration and design of MPLS/VPLS, OSPF and multi-homed BGP protocols. May help to identify, create, and maintain network tools. May assist in the planning, design, installation, and configuration of Ethernet and wireless networks and their associated support servers.

SpringNet Network Engineer II or III

**In addition to the SpringNet Network Engineer I, a SpringNet Network Engineer II or III has increased ownership in the tasks and responsibilities listed above.

ESSENTIAL JOB FUNCTIONS:

SpringNet Network Engineer I

1. Is self-directed, leads by example, assists others in gaining knowledge, and is accountable for providing cross training.

2. Assists with development and planning for monitoring, measuring, and evaluating customer services and community network infrastructure.

3. Assists with the development of network systems as strategic services to help SpringNet meet its strategic goals.

4. Assists with the analysis for expansion or change of enterprise computer and server equipment. May be required to make formal presentations for business solutions.

5. Provides more advanced trouble shooting skills for performance related problems and advises appropriate parties on corrective measures.

6. Provides technical assistance for all SpringNet services.

7. Documents SpringNet systems and processes. Documentation must be capable of providing critical information for knowledge transfer and business continuation.

8. First level escalation responsible for the restoration of the Ethernet network, servers, and network security related service outages.

9. Supports and maintains SpringNet security policies.

10. Administration of MPLS/VPLS, OSPF and multi-homed BGP protocols

11. Administration of WDM/ROADM optical networks, network servers/virtual machines, firewalls, and network security.

12. Administration of Internet Resource Records (IRR) and regional Internet registry ARIN.

13. Administration of CALEA Lawful Intercept (LI) and Department of Homeland Security (DHS) Cybersecurity & Infrastructure Security Agency (CISA) in regards to critical infrastructure.

14. Assists with configuration and patch maintenance on all systems.

15. Administration of private and public IP address records for SpringNet and its customers.

16. Assists in maintaining all backup systems and business integration of SpringNet servers and infrastructure.

17. Performs other related duties as required or assigned by management.

SpringNet Network Engineer II or III

**In addition to the SpringNet Network Engineer I, a SpringNet Network Engineer II or III has increased ownership in the tasks and responsibilities listed above.

QUALIFICATIONS:

Education:

SpringNet Network Engineer I, II, or III

Bachelor’s degree from an accredited college or university with a major in Computer Science, Electrical Engineering, Mathematics, or a related field is required. Exceptional network engineering experience and networking certifications may be considered in lieu of the bachelor’s degree on a year-for-year basis.

Experience:

SpringNet Network Engineer I

One year recent responsibility for progressive high availability network administration and operations experience is required, including enterprise server experience utilizing Active Directory Management, Windows/Linux Server management/deployment, and virtualization such as VMware. Must have advanced experience designing, deploying, troubleshooting, and maintaining Ethernet networks, configuring routers, and layer 2/3 switches. WDM and optical network experience desired. Must have networking abilities in DNS, SNMP, OSPF, BGP, network security, and associated protocols.

SpringNet Network Engineer II

Three years recent responsibility for progressive high availability network design, administration, and operations experience is required, including enterprise server experience utilizing Active Directory Management, Windows/Linux Server management/deployment, and virtualization such as VMware. Must have advanced experience designing, deploying, troubleshooting and maintaining Ethernet networks, configuring routers, layer 2/3 switches, and WDM/optical networks. Must have advanced networking abilities in DNS, SNMP, OSPF, BGP, network security, and associated protocols. Familiarity with administration of Internet Resource Records (IRR) and regional Internet registry ARIN is required. Familiarity with broadband provider administration expectations of CALEA Lawful Intercept (LI) and Department of Homeland Security (DHS) Cybersecurity & Infrastructure Security Agency (CISA) regarding critical infrastructure.

SpringNet Network Engineer III

Six years recent responsibility for progressive high availability network design, administration, and operations experience is required, including enterprise server experience utilizing Active Directory Management, Windows/Linux Server management/deployment, and virtualization such as VMware. Must have advanced experience designing, deploying, troubleshooting and maintaining Ethernet networks, configuring routers, layer 2/3 switches, and WDM/optical networks. Must have advanced networking abilities in DNS, SNMP, OSPF, BGP, network security, and associated protocols. Competency in administration of Internet Resource Records (IRR) and regional Internet registry ARIN is required. Familiarity with broadband provider administration expectations of CALEA Lawful Intercept (LI) and Department of Homeland Security (DHS) Cybersecurity & Infrastructure Security Agency (CISA) regarding critical infrastructure.

Licensing/Certification:

SpringNet Network Engineer I

Progress toward certification such as CCNP/CCDP, CCIE/CCDE, or other related certification is preferred. Must have a valid driver’s license (minimum Class F).

SpringNet Network Engineer II or III

Advanced IT certification such as CCNP/CCDP, CCIE/CCDE, or other related certification is preferred. Must have a valid driver’s license (minimum Class F).

Knowledge, Skills, and Abilities:

*Skills and abilities are expected to increase as the employee gains experience and progresses to higher classifications.

• Ability to:

• Establish priorities and be well organized (goal and project oriented).

• Quickly learn and become familiar with technical subjects.

• Communicate clearly and concisely.

• Meet deadlines and scheduling of work for timely completion.

• Manage enterprise network equipment such as routers, switches, wireless access points, and firewalls.

• Effectively utilize a range of digital tools and platforms, including but not limited to Microsoft Office Suite, enterprise software, artificial intelligence-enhanced applications, and self-service systems. Must possess a willingness and capacity to learn and adapt to emerging technologies, including mobile devices, cloud-based systems, and data-driven platforms relevant to utility operations.

• Excellent oral and written presentation skills.

• Good telephone skills.

• Working knowledge of:

• Virtual computing environments including VMWare.

• Windows, Linux server operating systems.

• Computer networks, peripheral equipment, system software, personal computers, and communication networks.

• Understand Storage Area Networks and associated backup requirements.

• Maintain adherence to all company policies.

Physical Requirements:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer is required. Must be able to lift 25 lbs.

Working Conditions:

Normal office environment: no smoking is permitted. May require occasional late hours and weekend work.

Miscellaneous Requirements:

• Employee must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner.

• Must be able to work successfully with diverse groups of people.

TESTING

Testing may be required.

EEO

City Utilities offers equal employment opportunities to individuals without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, disability, age, veteran status, genetic information or marital status. Learn more about CU and EEO. (https://www.cityutilities.net/wp-content/uploads/legal-eeo-policy.pdf)

Here at CU, we pride ourselves on being a progressive, community-owned utility serving 320 square miles in southwest Missouri since 1945 with electricity, natural gas, water, broadband, and public transportation services.

Our vision is to deliver world-class services and exceptional value to our customers. This can only be accomplished by hiring and retaining world-class talent who embody our core values of safety, integrity, customer service, inclusion, leadership, and respect. These guiding principals support our vision and shape our culture and are used every day in everything we do while serving our community.

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