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Title: Showroom Administrative Assistant - Seasonal

Location: Portland, OR

Compensation: $28.00-$32.00 an hour

ABOUT THE SHADE STORE

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate individuals to join our team and deliver the finest custom window treatment experience. Our team is expanding, and there has never been a more exciting time to be a part of it.

THE POSITION: Showroom Administrative Assistant Seasonal

At The Shade Store, we simplify the custom design experience for our customers. This seasonal position is intended for approximately four months, with the potential to extend based on business needs. As a Seasonal Showroom Administrative Assistant, youll play a key role in supporting Design Consultants by coordinating appointments, maintaining showroom standards, and ensuring consistent, high-quality customer follow-up. This role is ideal for someone who is highly organized, proactive, and passionate about customer service, project coordination, and design, while gaining hands-on experience in a fast-paced, design-driven retail environment.

RESPONSIBILITIES:

Customer Engagement:

• Support Design Consultants with customers by gathering project details and relaying information to the assigned Design Consultant.
• Respond to customer inquiries via various channels and provide timely responses.
• Engage with customers to provide them with product collateral and materials.
• Confirm customers appointment details to ensure the customer is clear on what to expect during their appointment.
• Engage with the customer to define and provide clarity to the project process, current state, and next steps.
• Set up and manage appointments for design consultations, ensuring accurate scheduling and timely follow-ups.
• Additional responsibilities may be assigned to support the end-to-end customer experience or broader market needs.

Administrative Support:

• Coordinate Consultations (SR + Virtual) as well as support In Home Visits to ensure proper showroom coverage.
• Follow up on rough/final quotes to customers to ensure quotes are opened and any outstanding questions answered
• Collaborate with Design Consultants on their sales pipeline to identify the support needed.
• Monitor the status of orders placed to ensure the product is on site for installation.
• Support market events/training as a project coordinator.
• Available as a resource for the Area Sales Manager to collect and collate information.
• Additional responsibilities may be assigned to support administrative tasks or shifting priorities within the market.

Showroom Operations:

• Collaborate with the Area Sales manager to ensure schedules align with business needs.
• Support daily showroom operations by maintaining a clean, welcoming environment.
• Play an active role in merchandising updates, product launches, and showroom design enhancements.
• Ensure all showroom displays are fully operational and effectively showcase products.
• Provide flexible support for showroom coverage as needed across the market.
• Monitor and maintain stock levels of swatches, showroom materials and marketing collateral.
• Maintain open communication with the team to support operational efficiencies and ensure seamless showroom operations.
• Additional responsibilities may be assigned that support the market based on specific areas of concern that fall within the scope of an administrative assistant.

WHAT WE ARE LOOKING FOR

CORE SKILLS

• Team Oriented: Collaborating effectively with colleagues to achieve common goals and maintain a positive, supportive team environment.

• Effective Communication: Clearly conveying information to ensure understanding and foster collaboration.

• Customer Service: Going above and beyond to understand and exceed customer expectations at every touchpoint.

• Project Management: Organizing and executing tasks efficiently to meet deadlines and deliver successful outcomes.

• Prioritization: Identifying and focusing on the most important tasks to maximize productivity and impact.

• Attention to Detail: Managing multiple tasks with accuracy, ensuring customer information, appointments, and orders are handled meticulously.

• Time Management: Effectively balancing tasks such as administrative duties, customer follow-ups, and showroom operations to meet deadlines.

• Adaptability: Adjusting quickly to changing priorities, customer needs, and showroom dynamics.

• Problem-Solving: Identifying challenges and proactively finding solutions to ensure smooth processes and customer satisfaction.

MINIMUM QUALIFICATIONS

• Experience: At least 1-3 years in retail, sales, project management or customer service with a focus on a high-end experience.
• Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
• Education: Associates Degree in a related field preferred or equivalent experience.

WHY WORK AT THE SHADE STORE

We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:

• Competitive salary

• Medical Benefits

• 401k with Company Match

• Up to $100k Life Insurance & Short-Term Disability (Employer Paid)

• Legal and Pet Insurance Plans

• Employee Assistance Program

• Product Discount

THE SHADE STORE offer is contingent upon:

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.