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Virtual Positions Jobs in Minnesota (NOW HIRING)

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Virtual Positions information

What is the difference between Virtual Positions vs Customer Service Representatives?

AspectVirtual PositionsCustomer Service Representatives
CredentialsVaries; often includes relevant experience or certifications in remote workHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, home-based or flexible locationsTypically office or call center, sometimes remote
Industry UsageAcross multiple industries including tech, sales, supportPrimarily in retail, telecom, and service sectors
Search & Comparison IntentLooking for remote job opportunities in various fieldsSeeking customer support roles, often in specific companies

Virtual Positions encompass a broad range of remote jobs across industries, requiring diverse skills and credentials. Customer Service Representatives are a specific role within this category, focused on client support, often with standard training. While all Customer Service Reps can be Virtual Positions if remote, not all Virtual Positions are Customer Service roles. Understanding these differences helps job seekers target the right opportunities.

What are the most commonly searched types of Positions jobs in Minnesota? The most popular types of Positions jobs in Minnesota are:
Virtual Positions jobs near you
Infographic showing various Virtual Positions job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 5% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Patient Relations Assistant

US Department of Veterans Affairs

Minneapolis, MN • On-site

$17 - $23.25/hr

Other

Posted 5 days ago

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 671 frontline employees who took The Breakroom Quiz

47th of 289 rated public sector bodies

Job description

Patient Relations Assistant

Receives and listens to requests for information, compliments, concerns, and issues from Veterans or individuals acting on behalf of the Veteran.

Resolves straightforward concerns that cannot be addressed at the point of service and escalates significant or complex complaints to the Patient Advocate Coordinator and or Patient Advocates.

Provides accurate contact information for providers and clinics; shares general VHA health resources and VHA benefits resources; resolves complaints and lower-touch concerns that do not require intervention.

Assists Veterans in understanding their rights and responsibilities as patients receiving health care.

Coordinates cases with patient Advocates for changes in providers, if requested and/or warranted; reporting any alleged misdiagnosis; addressing interactions where the Veterans did not feel they were treated appropriately.

Compiles data on complaints, compliments, satisfaction, and Veteran feedback to identify patterns and trends at the service and facility levels.

Presents issues experienced by Veterans while receiving care at the medical facility to committees and workgroups.

Operates within the structure established by VHA Patient Advocacy Directive 1003.04 and subsequent directives endorsed by the Office of Patient Advocacy, including timely entry of complaints and compliments into the Patient Advocate Tracking System.

Establishes schedules for committees; coordinates logistics for meetings, workgroups, and town halls.

Utilizes a variety of computer software programs to develop presentations, reports, graphs, and tracking tools.

Drafts correspondence, committee minutes, reports, and medical center memorandums.

Other duties as assigned.

Work Schedule: Monday-Friday, 7:30am - 4:00pm

Telework: This is not a telework position.

Virtual: This is not a virtual position.

Position Description/PD#: Patient Relations Assistant/ PD608640

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

What U.S. Department Of Veterans Affairs employees say

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