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Virtual Performance Coach Jobs in Pennsylvania (NOW HIRING)

Fisher Organization

Entry-Level Remote Sales

Erie, PA · On-site

Coach and support a team of agents to reach and exceed performance goals Lead by example through ... and lead virtual training and onboarding sessions Keep communication strong, positive, and ...

New

Ntta

$20 - $26/hr

Responsible for delivering learning content that enhances agent performance and drives customer ... Training and/or coaching experience (one to two years) * Experience leading in-person and virtual ...

McQuade Organization

$15.50 - $21/hr

Attend virtual training sessions, coaching meetings, and team development events. * Meet individual performance goals while maintaining high customer satisfaction. If you enjoy helping people ...

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All JobsPerformance Coach JobsVirtual Performance Coach JobsVirtual Performance Coach Jobs in Pennsylvania

Virtual Performance Coach information

What is the difference between Virtual Performance Coach vs Virtual Fitness Trainer?

AspectVirtual Performance CoachVirtual Fitness Trainer
CredentialsCertifications in coaching, psychology, or performance enhancementFitness certifications like NASM, ACE, or ISSA
Work EnvironmentOne-on-one coaching sessions, online platforms, client homesOnline training, workout programs, client homes or gyms
Industry UsageBusiness, sports, personal developmentHealth, fitness, wellness

The Virtual Performance Coach focuses on improving overall performance, mindset, and personal development, often working with clients on goals beyond physical fitness. In contrast, the Virtual Fitness Trainer specializes in designing and guiding workout routines to improve physical health and fitness. Both roles require certifications and work in online environments, but their core focus and industry applications differ.

What are the most commonly searched types of Performance Coach jobs in Pennsylvania?

The most popular types of Performance Coach jobs in Pennsylvania are:

What are popular job titles related to Virtual Performance Coach jobs in Pennsylvania?

For Virtual Performance Coach jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Virtual Performance Coach jobs in Pennsylvania look for?

The top searched job categories for Virtual Performance Coach jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Virtual Performance Coach jobs?

Cities in Pennsylvania with the most Virtual Performance Coach job openings:

Virtual Performance Coach jobs near you

Supervisor of Customer Service (10:00 am - 7:00 pm ET Shift)

Dick's Sporting Goods

Coraopolis, PA • On-site

Full-time

Re-posted 14 days ago

Dick's Sporting Goods rating

6.5

Company rating: 6.5 out of 10

Based on 1,149 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Job Duties and Responsibilities:
This position follows a 10:00 AM to 7:00 PM ET schedule and includes rotating weekend coverage to support business needs supporting Tier 2 Teammates and Golf Trusted Advisors.
Team Leadership
  • Supervise a direct team of Customer Service Representatives and provide coaching and guidance to ensure service is meeting or exceeding established standards.
  • Support onboarding of new hires including interviewing candidates, providing training support, and providing consistent and ongoing coaching.
  • Oversee and manage entire internal service operations for the direct team, including staffing/scheduling, incoming call volume, assignment group work, outreaches, escalations, and additional duties as assigned.
  • Support internal team and Team Leaders to ensure all athlete inquiries are resolved appropriately and in a timely manner.

Performance Management
  • Manage teammate performance including attendance, performance metrics, and KPIs.
  • Schedule and conduct bi-weekly coaching sessions to review teammate performance and assign goals to drive improvements.
  • Prepare and present reports on team performance and recommendations for improvement.
  • Partner with HR on all teammate attendance or performance concerns and implement Performance Improvement Plans as needed.

Quality Assurance
  • Complete and review quality audit for teammates within the communicated deadlines and proactively address issues identified and areas of improvement needed.
  • Partner with service learning and strategy team on call drivers and process improvement ideas based on QA findings.

Team Recognition and Engagement
  • Develop and lead programs and activities to improve team morale and drive engagement.
  • Conduct monthly town halls and team meetings to communicate updates, recognize employee achievements, milestones, and outstanding performance.

QUALIFICATIONS:
  • Bachelor's Degree and at least 3-5 years of experience
  • Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
  • Intermediate level keyboarding skills (at least 30 WPM, touch typing, formatting documents, 10-key numeric pad).
  • At least 3 years of experience in a contact center.
  • Self-directed, able to manage own time and tasks, as well as consistently meet deadlines
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience building and maintaining relationships within a team.
  • At least 1 year experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

#LI-SL1
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
  • Cameras must be on during all virtual interviews.
  • AI tools are not permitted to be used by the candidateduring any part of the interview process.
  • Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!

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