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Virtual Patient Support Representative Jobs (NOW HIRING)

Azul Vision

Patient Support Representative

Tarzana, CA · On-site

$23 - $24/hr

Patient Support Representative Salary Range $23.00 - $24.00 Hourly Level Entry Position Type Full Time Job Shift Day Category Health Care Description The Patient Support Representative plays a key ...

Syneos Health Careers

Virtual Patient Support Specialist

$17.50 - $21.50/hr

In this role as a Virtual Support Specialist, you will be responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document ...

Syneos Health Careers

Virtual Patient Support Specialist

$17.50 - $21.50/hr

By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships ...

Syneos Health Careers

Virtual Patient Support Specialist

$17.50 - $21.50/hr

By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships ...

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Virtual Patient Support Representative information

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How much do virtual patient support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual patient support representative in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

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For Virtual Patient Support Representative jobs, the most frequently searched job titles are:

Patient Support Representative

Tarzana, CA • On-site

Azul Vision
Outpatient Health Care • 51 - 200 employees
Learn more about Azul Visionexternal

$23 - $24/hr

Other

Posted 10 days ago

Job description

Patient Support Representative

Salary Range $23.00 - $24.00 Hourly Level Entry Position Type Full Time Job Shift Day Category Health Care

Description

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic environment. Responsibilities include handling incoming calls, scheduling and rescheduling appointments, posting payments collected at the front desk to patient accounts, and reconciling all cash, credit card, and check transactions at the end of each business day.

KEY RESPONSIBILITIES:

  • Greet patients upon arrival
  • Answer phone by third ring
  • Check-in patients
    • Verify all information is correct in demographics for all patients
    • Obtain/scan insurance and identification cards
    • Make sure all authorizations are put in system
    • Process new patient information packets
    • Add PCPs to all patients' charts
    • Post monies/batch reconciliation
    • Put up fee tickets promptly
    • Communicate with the staff and patients regarding wait times/delays in the clinic
  • Scan in documents (outside medical records/consents/all pertinent information)
  • Appointment confirmations
  • Appointment reschedules when needed
  • Request authorizations
  • Review the schedule to ensure all requested testing appointments have been kept
  • Insurance verification/eligibility (HMO, PPO, and Vision Plans)
    • Review scheduled/insurance verification for and reschedule any ineligible patients
    • Review the schedule to ensure all required authorizations are obtained
  • Checking incoming and outgoing fax status
  • Ensure all medical records requests get to the correct department for processing
  • Maintain a clean work/waiting area, restock business cards for all doctors
  • Take messages to send tasks to technicians when needed
  • Check out patients
    • Make sure all doctor's orders are complete
    • Verify that correct insurance has been added to encounter
    • Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
    • Offer dark glasses for dilated patients
  • Other duties as assigned.
Qualifications

EXPERIENCE:

  • High School Diploma (or its equivalent)
  • 2 years of experience in the medical field front office
  • Experience working with the public.

Preferred:

  • Over 2 years and up to and including 5 years of experience.
  • Experience in medical reception and customer service.

KNOWLEDGE, SKILLS, ABILITIES:

  • Computer literate.
  • Ability to type 25 wpm.
  • Working knowledge of general office duties.
  • Working knowledge of contracted insurance plans.
  • Good verbal and written communication skills.
  • Good telephone skills.
  • Customer service oriented.
  • Task-oriented.
  • Ability to work in a fast-paced environment.

Work Environment This job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets, and interacts with both staff and patients.

Physical Demands The employee is required to stand and use both hands for typing for extended periods of time; walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required.

Travel This position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice.

People with a criminal record are encouraged to apply.

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