Virtual Office Assistant Jobs in Mitchell, IN (NOW HIRING)

In a manner consistent and supportive of our values, the Provider is responsible for delivering high quality health care within Fast Pace Health’s scope of services while achieving optimum patient satisfaction. The Provider must be able to work in a team-oriented environment, be flexible to adapt to new technologies and protocols in a quickly evolving practice setting. They must have the ability to respond quickly and accurately to changes in condition or response to treatment and is responsible for providing outstanding patient service within the clinic and through various virtual communication channels, while maintaining a compassionate and welcome atmosphere.

PRIMARY

• Ability to provide quality care in both clinic and telehealth and meet patient volume goals targeted for tele and in patient as determined.
• Lead clinic staff, in behaviors, actions and attitude (e.g. X-Ray Technologists, Nurses, and Front Office Specialists) in delivering excellent patient care. Provide guidance as necessary to ensure quality professional services and patient
• Ability to perform responsibilities included on the SCRIBE job description.
• Discuss and review patients’ medical history, symptoms, allergies, and current medications.
• Asking patients situation-specific questions to formulate accurate diagnoses in order to provide guidance as necessary to ensure quality professional services and patient satisfaction.
• Actively engages with clinical leadership, elevating to management where appropriate to ensure strong patient care and resolution of concerns to ensure adherence to our company values.
• Ability to meet patient volume goals targeted for tele and in-patient as determined.
• Ensure accurate completion of patient charts in a timely matter and forwarding charts as appropriate on a daily basis. As well as build and maintain confidence and credibility with all employees.
• Implement clinical and Telehealth protocols as outlined CMO and Supervising Physicians.
• Analyze and interpret patients' histories, symptoms, physical findings, and diagnostic information to develop appropriate diagnoses.
• Deliver excellent patient care through in-patient and virtual diagnostic and therapeutic recommendations with attention to patient-centric care, safety, cost, and reliably accurate information.
• Ensure that the activities of the Provider are conducted in a manner that is consistent with overall department expectations and are in compliance with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
• Ability to work efficiently in a fast-paced, autonomous environment within both in-patient clinic and virtual settings.
• Ability to pursue queue of telehealth patients in a timely fashion to ensure proper patient follow up.
• Order, perform, or interpret the results of diagnostic tests, as well as responsibly prescribe medications and educate patients on continued treatment and care of acute and chronic conditions.
• Attest and follow clinical practice guidelines by the Office of Medical Affairs.
• Attend Mandatory monthly meetings with Supervising physicians and E/M training.
• Ability to perform responsibilities within standard NP protocols.
• Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training in order to meet and exceed our continued quality of care.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• Recommends ideas within the clinic and to telehealth leadership as appropriate to improve overall patient experience and care.
• Communicates regularly within team in all manners necessary to support excellent patient care.
• Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Support new employee training by providing job shadowing, demonstration, and coaching opportunities
• The ability to build and maintain confidence and credibility with all employees.
• The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Ability to be knowledgeable and comply with Company standards of operations.
• The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.
• The ability to consult with patients through virtual communication channels.
• Proven experience working as a Telehealth Clinician.
• Perform other duties as assigned by management.
• PRN Employees are required to work a minimum of 4 shifts per month.
• Full Time Employees are required to work 12-hour shifts and every other weekend.

• Responsible for on call periodically throughout the year

• Level 1: New Grad with up to 1 years of experience as a nurse practitioner
• Level 2: Nurse practitioner with over 1 years of experience and less than 5 years of experience
• Level 3: Nurse practitioner with over 5 years of experience and less than 10 years of experience
• Level 4: Nurse practitioner with over 10 years of experience