InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including ... Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
Quick apply
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including ... Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
... fintech, payments, or other complex B2B solution environments • Proven track record of exceeding ... Virtual fitness classes offered company-wide • Robust PTO offerings including major holidays ...
... fintech, payments, or other complex B2B solution environments • Proven track record of exceeding ... Virtual fitness classes offered company-wide • Robust PTO offerings including major holidays ...
... fintech, payments, or other complex B2B solution environments • Proven track record of exceeding ... Virtual fitness classes offered company-wide • Robust PTO offerings including major holidays ...
... fintech, payments, or other complex B2B solution environments • Proven track record of exceeding ... Virtual fitness classes offered company-wide • Robust PTO offerings including major holidays ...
Product Designer, AVP
$80K - $140K/yr
Engage directly with customers to understand their wants and needs and comfortable leading virtual ... Excitement for working on a fintech product, and an understanding of how modern enterprise product ...
Product Designer, AVP
$80K - $140K/yr
Engage directly with customers to understand their wants and needs and comfortable leading virtual ... Excitement for working on a fintech product, and an understanding of how modern enterprise product ...
Product Designer, AVP
Burlington, MA · On-site
$80K - $140K/yr
Engage directly with customers to understand their wants and needs and comfortable leading virtual ... Excitement for working on a fintech product, and an understanding of how modern enterprise product ...
Product Designer, AVP
Burlington, MA · On-site
$80K - $140K/yr
Engage directly with customers to understand their wants and needs and comfortable leading virtual ... Excitement for working on a fintech product, and an understanding of how modern enterprise product ...
Technology Transactions Associate Attorney
Boston, MA · On-site +1
$235K - $310K/yr
... AI), fintech, autonomous vehicles, edtech, renewable energy, cybersecurity, augmented and virtual reality (AR/VR), biotechnology, and digital health. * Collaborate closely with corporate ...
Quick apply
Technology Transactions Associate Attorney
Boston, MA · On-site +1
$235K - $310K/yr
... AI), fintech, autonomous vehicles, edtech, renewable energy, cybersecurity, augmented and virtual reality (AR/VR), biotechnology, and digital health. * Collaborate closely with corporate ...
2027 Guggenheim Securities Investment Banking Summer Associate - Boston Technology
Boston, MA · On-site
$175K/yr
The team focuses on high growth segments of the market, including Software and FinTech. Associates ... Effective communicator - verbal, written and virtual * Excellent analytical skills and attention to ...
2027 Guggenheim Securities Investment Banking Summer Associate - Boston Technology
Boston, MA · On-site
$175K/yr
The team focuses on high growth segments of the market, including Software and FinTech. Associates ... Effective communicator - verbal, written and virtual * Excellent analytical skills and attention to ...
2027 Guggenheim Securities Investment Banking Summer Associate - Boston Technology
Boston, MA · Hybrid
$175K/yr
The team focuses on high growth segments of the market, including Software and FinTech. Associates ... Effective communicator - verbal, written and virtual * Excellent analytical skills and attention to ...
New
2027 Guggenheim Securities Investment Banking Summer Associate - Boston Technology
Boston, MA · Hybrid
$175K/yr
The team focuses on high growth segments of the market, including Software and FinTech. Associates ... Effective communicator - verbal, written and virtual * Excellent analytical skills and attention to ...
New
Senior Product Manager - Payments
Boston, MA · On-site
$137K - $181K/yr
... fintech, or API-driven products. * Strong understanding of B2B payment ecosystems, including card processing, ACH, virtual cards, and wire transfers. * Experience designing and managing APIs ...
Senior Product Manager - Payments
Boston, MA · On-site
$137K - $181K/yr
... fintech, or API-driven products. * Strong understanding of B2B payment ecosystems, including card processing, ACH, virtual cards, and wire transfers. * Experience designing and managing APIs ...
... fintech ecosystem, with a focus on mid-market segments and partnership models Experience with B2B payments (card & virtual card, non-card), including areas such as expense management, AP/AR, cash ...
... fintech ecosystem, with a focus on mid-market segments and partnership models Experience with B2B payments (card & virtual card, non-card), including areas such as expense management, AP/AR, cash ...
Virtual Fintech information
See Massachusetts salary details
$12.60 - $14.82
1% of jobs
$14.82 - $17.04
1% of jobs
$17.04 - $19.26
4% of jobs
$19.26 - $21.48
9% of jobs
$22.53 is the 25th percentile. Wages below this are outliers.
$21.48 - $23.70
21% of jobs
The median wage is $25.62 / hr.
$23.70 - $25.92
16% of jobs
$25.92 - $28.14
18% of jobs
$29.25 is the 75th percentile. Wages above this are outliers.
$28.14 - $30.36
10% of jobs
$30.36 - $32.58
10% of jobs
$32.58 - $34.80
6% of jobs
$34.80 - $37.02
4% of jobs
$12
$26
$37
How much do virtual fintech jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for virtual fintech in Massachusetts is $26.65, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $29.95 per hour, depending on experience, location, and employer.
What is a virtual fintech professional?
Virtual Fintech professionals are experts who work remotely in the financial technology sector, using digital tools to deliver financial services, develop fintech products, or support fintech companies. Their roles can include software development, product management, customer support, compliance, and digital marketing, all focused on innovative financial solutions. They leverage technology to streamline financial transactions, improve user experiences, and ensure regulatory compliance, often collaborating with teams worldwide. Virtual Fintech professionals play a crucial role in driving the digital transformation of financial services.
How do virtual fintech professionals typically collaborate with cross-functional teams in a remote environment?
Virtual Fintech professionals often work closely with teams in product development, compliance, marketing, and customer support, even when working remotely. Collaboration is facilitated through digital communication platforms, regular virtual meetings, and shared project management tools. It’s important to be proactive in communication and adapt to different time zones and workflows. Building strong relationships virtually helps ensure smooth project execution and fosters a supportive team dynamic.
What are the key skills and qualifications needed to thrive as a virtual fintech specialist, and why are they important?
To excel as a Virtual Fintech Specialist, you need a strong understanding of financial services, digital banking, and industry regulations, often supported by a degree in finance, business, or computer science. Familiarity with fintech platforms, digital payment systems, and security protocols, as well as certifications like Certified FinTech Professional (CFtP), is highly beneficial. Strong analytical thinking, adaptability, and excellent communication skills set top performers apart, enabling them to interpret complex data and explain solutions clearly to clients and stakeholders. These skills are crucial for navigating the rapidly evolving fintech landscape, ensuring regulatory compliance, and delivering innovative digital financial solutions.
What is the difference between Virtual Fintech vs Virtual Banking Customer Service Representative?
| Aspect | Virtual Fintech | Virtual Banking Customer Service Representative |
|---|---|---|
| Required Credentials | Finance or tech-related certifications, relevant degrees | Banking or finance certifications, customer service experience |
| Work Environment | Remote, tech-driven fintech platforms | Remote, banking customer support systems |
| Employer & Industry Usage | Fintech startups, online financial services | Banking institutions, online banking support |
| Common Search & Comparison | Fintech roles, online finance jobs | Bank customer support, banking jobs online |
Virtual Fintech and Virtual Banking Customer Service Representative roles both operate remotely within the financial sector. While Virtual Fintech focuses on innovative financial technology platforms requiring tech-savvy skills, Virtual Banking Customer Service Representatives primarily handle customer inquiries for banking services. Both roles often require finance-related certifications and are employed by financial institutions or fintech companies, but they serve different functions within the industry.
What are the most commonly searched types of Fintech jobs in Massachusetts?
The most popular types of Fintech jobs in Massachusetts are:
What are popular job titles related to Virtual Fintech jobs in Massachusetts?
For Virtual Fintech jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Virtual Fintech jobs in Massachusetts look for?
The top searched job categories for Virtual Fintech jobs in Massachusetts are:
What cities in Massachusetts are hiring for Virtual Fintech jobs?
Cities in Massachusetts with the most Virtual Fintech job openings:
Job description
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Job Details
The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary advocate for your clients, you will guide day-to-day engagement, strengthen retention, influence digital adoption programs, and identify opportunities for product expansion.
Success requires advanced relationship management skills, analytical thinking, industry awareness, and the ability to translate insights into actionable client strategies.
Success Profile
At InvoiceCloud, success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role.
Customer Centric
- Builds trusted relationships with clients through proactive engagement, empathy, and clear communication.
- Understands each client's business model, goals, adoption trends, and operational workflows to deliver tailored guidance.
- Recognizes early signs of risk and acts quickly to maintain satisfaction and prevent churn.
- Adapts communication style based on audience and context, ensuring clarity and alignment.
- Shares industry knowledge and best practices related to billing, payments, and customer engagement.
Results Driven
- Executes strategies that increase digital payment adoption, improve customer experience, and strengthen client retention.
- Drives measurable improvements across revenue influence, portfolio growth, adoption metrics, and client advocacy.
- Identifies upsell and cross-sell opportunities aligned with client objectives and produces high-quality customer success qualified leads.
- Uses Salesforce and internal reporting tools to track performance, analyze trends, and inform client action plans.
- Maintains strong focus on achieving quarterly and annual performance targets.
Takes Ownership
- Manages the full lifecycle of client engagement, ensuring consistency, follow-through, and proactive planning.
- Investigates client challenges and collaborates across teams to resolve issues effectively.
- Develops technical fluency in client integrations and workflows to guide troubleshooting and effective communication.
- Documents client discussions, action plans, and insights with accuracy to support continuity.
- Operates independently with strong judgment, anticipating client needs and addressing them promptly.
Drives Efficiency
- Establishes scalable communication and engagement cadences to support a diverse book of business.
- Uses data dashboards, analytics, and structured workflows to prioritize activities and maximize impact.
- Applies strong time-management and organizational skills to balance multiple client initiatives simultaneously.
- Identifies operational inefficiencies and provides data-backed recommendations to clients and internal teams.
- Leverages automated tools, templates, and process improvements to enhance delivery and productivity.
Innovative
- Brings creative strategies to clients that improve adoption, streamline workflows, and strengthen digital performance.
- Shares new insights and best practices informed by industry trends and peer comparisons.
- Uses AI-assisted tools to analyze client data, prepare messaging, and uncover actionable improvements.
- Experiments with new engagement formats and ideas that elevate client experience and support better results.
- Continuously looks for ways to enhance internal processes and customer success delivery.
Requirements
- Strong relationship management experience with a track record of driving retention and growth
- Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
- Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
- Excellent verbal, written, presentation, and interpersonal communication skills
- Customer-driven and results-oriented, with the ability to influence decision-making
- Strong organizational, planning, and time-management skills
- Experience working independently and managing multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office tools and Salesforce
Travel
Periodic travel to key accounts for onsite meetings or conferences as required.
Benefits
We offer a competitive benefits program including:
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Base Compensation Range
$80,000—$95,000 USD
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
Click here to review InvoiceCloud's Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.