Expand self service, automation, AI/virtual agents, and proactive support models. * Deliver a future state Digital Service Desk strategy focused on scale, efficiency, and user satisfaction. Endpoint ...
Expand self service, automation, AI/virtual agents, and proactive support models. * Deliver a future state Digital Service Desk strategy focused on scale, efficiency, and user satisfaction. Endpoint ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
New
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
New
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Front Desk Agent
Saint Louis, MO · On-site
$13.75 - $17.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...
Service Desk Technician II
Maryland Heights, MO · On-site
$50K - $55K/yr
We are seeking a highly skilled and proactive Service Desk Technician II to join our rapidly ... Conduct comprehensive virtual troubleshooting to diagnose network connectivity issues in a Linux ...
Quick apply
Service Desk Technician II
Maryland Heights, MO · On-site
$50K - $55K/yr
We are seeking a highly skilled and proactive Service Desk Technician II to join our rapidly ... Conduct comprehensive virtual troubleshooting to diagnose network connectivity issues in a Linux ...
Front Desk Operations Specialist, UMKC Undergraduate Advising
Kansas City, MO · On-site
$15.25 - $19.50/hr
Developing and maintaining operations manual for front desk staff. * Serving as the primary office ... Managing Starfish Connect virtual Kiosk traffic, ensuring students are in the correct queue, and ...
New
Front Desk Operations Specialist, UMKC Undergraduate Advising
Kansas City, MO · On-site
$15.25 - $19.50/hr
Developing and maintaining operations manual for front desk staff. * Serving as the primary office ... Managing Starfish Connect virtual Kiosk traffic, ensuring students are in the correct queue, and ...
New
Service Desk Administrator I (IT)
Saint Louis, MO · On-site
$50K - $87K/yr
Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral ... desk or IT support role * Working knowledge of Windows 11 and Microsoft 365 applications
Quick apply
Service Desk Administrator I (IT)
Saint Louis, MO · On-site
$50K - $87K/yr
Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral ... desk or IT support role * Working knowledge of Windows 11 and Microsoft 365 applications
Senior Property Claim Specialist
Saint Louis, MO · On-site
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Senior Property Claim Specialist
Saint Louis, MO · On-site
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Senior Property Claim Specialist
O Fallon, MO · On-site
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Senior Property Claim Specialist
O Fallon, MO · On-site
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Workplace Technology Manager
Lenexa, KS · On-site
This role oversees physical endpoints, virtual desktops, Service Desk operations, Audio/Visual engineering and on-site support, hardware asset lifecycle management, and the overall digital end user ...
Workplace Technology Manager
Lenexa, KS · On-site
This role oversees physical endpoints, virtual desktops, Service Desk operations, Audio/Visual engineering and on-site support, hardware asset lifecycle management, and the overall digital end user ...
This role oversees physical endpoints, virtual desktops, Service Desk operations, Audio/Visual engineering and on-site support, hardware asset lifecycle management, and the overall digital end user ...
This role oversees physical endpoints, virtual desktops, Service Desk operations, Audio/Visual engineering and on-site support, hardware asset lifecycle management, and the overall digital end user ...
Senior Property Claim Specialist
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Senior Property Claim Specialist
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Senior Property Claim Specialist
O Fallon, MO · On-site
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Senior Property Claim Specialist
O Fallon, MO · On-site
$21.75 - $30/hr
The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve ...
Medical Assistant, MA
Kansas City, MO · On-site
$17.25 - $22.25/hr
Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ... to virtual primary care and virtual behavioral health at no cost for team members and their ...
Medical Assistant, MA
Kansas City, MO · On-site
$17.25 - $22.25/hr
Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ... to virtual primary care and virtual behavioral health at no cost for team members and their ...
Virtual Desk information
What is a virtual desk?
A Virtual Desk job is a remote position where employees handle administrative, customer service, or technical support tasks online. These roles often involve answering emails, managing schedules, providing customer assistance, or troubleshooting issues. Virtual Desk jobs are commonly found in industries like IT support, customer service, and administrative management. They require strong communication skills, proficiency with digital tools, and the ability to work independently.
What are the key skills and qualifications needed to thrive in the virtual desk position, and why are they important?
To thrive as a Virtual Desk professional, you need strong organizational skills, proficiency in digital communication, and a background in administrative support, often supported by relevant experience or certifications. Familiarity with virtual office platforms, ticketing or CRM systems, and scheduling tools is commonly required. Exceptional customer service, time management, and adaptability are standout soft skills in this role. These abilities are crucial for efficiently managing remote administrative tasks, resolving issues promptly, and ensuring seamless virtual operations.
What does a typical day look like for someone working in a virtual desk role?
A typical day in a Virtual Desk position involves managing and responding to digital inquiries, scheduling appointments, coordinating with team members remotely, and updating records in company systems. You may be responsible for assisting clients or employees via email, chat, or video calls, and addressing administrative tasks like data entry or document management. Regular communication with other departments is essential to ensure that requests and issues are handled efficiently. The work is generally independent and remote, but collaboration and timely responses are key to the role's success. This setup allows you to support a variety of functions within the organization while working in a flexible, digital environment.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Job description
Are you a strategic, hands on IT leader passionate about delivering exceptional employee technology experiences? We are seeking an IT Digital Workplace Service Desk Manager to lead our global digital workplace and end user support organization. In this highly visible role, you will drive the performance and evolution of workplace technologies, including Microsoft 365, collaboration tools, and conferencing/AV, while overseeing worldwide Tier 1-2 service desk operations.
The ideal candidate is a customer focused, data driven leader who combines strong ITSM discipline with a passion for automation, digital workplace adoption, and global team leadership, turning IT performance into measurable business impact.
Responsibilities
Digital Workplace & User Experience
- Own deployment, availability, and adoption of Microsoft 365, collaboration tools, and conference room AV.
- Partner with vendors and internal teams to deliver a consistent, secure, high quality user experience globally.
Global Service Desk Leadership
- Lead a globally distributed Tier 1-2 service desk (insourced and outsourced).
- Standardize processes, knowledge, and operating models across regions and time zones.
IT Service Management & Continuous Improvement
- Own ITIL aligned processes (Incident, Request, Problem, Change, Knowledge).
- Define and report on KPIs, SLAs, and SLOs; drive root cause elimination and ticket reduction.
Automation & Next Gen Support
- Expand self service, automation, AI/virtual agents, and proactive support models.
- Deliver a future state Digital Service Desk strategy focused on scale, efficiency, and user satisfaction.
Endpoint & Asset Management
- Oversee global endpoint and asset lifecycle (procurement through retirement).
- Govern imaging, patching, MDM, and compliance.
People, Vendors & Governance
- Develop and lead high performing global teams.
- Manage service desk and endpoint vendors through clear performance metrics.
- Ensure alignment with security, audit, and regulatory standards.
Qualifications
- Bachelor's degree in IT or related field.
- 10+ years in ITSM or end user support, with 2+ years leading global teams.
- Experience with distributed and/or outsourced service models.
- Strong ITSM platform expertise (ServiceNow, SCSM, BMC, Jira, etc.).
- Hands on knowledge of endpoint/MDM tools (Intune, Jamf, Workspace ONE).
- Proven success driving automation, shift left, and measurable service improvement.
- Executive level communication skills and strong business acumen.
- ITIL certification preferred.
How Success Is Measured
- CSAT, FCR, MTTR, SLA/SLO performance
- Ticket volume and self-service adoption
- Endpoint delivery speed and asset accuracy
Benefits & Perks - What's In It For You*
Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:
- Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
- Paid Time-Off Benefits - Paid time off, stewardship and parental leave.
- Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
- Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
About Hussmann
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing - a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
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REQ-154483
About Panasonic Holdings
Sourced by ZipRecruiter
Industry
Electrical equipment, appliance, and component manufacturing
Company size
10,000+ Employees
Headquarters location
Kadoma, Osaka, JP