PRINCIPAL RESPONSIBLITIES:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management deems necessary.
Order Entry and Coordination
- Enter Special, Standard, and Modified Customer Sales Orders (approximately 30–70 orders per day).
- Verify accuracy of pricing, special quotes, quantity pricing, engineering changes, and shipping details.
- Send order confirmations to customers via email and notify production of any special delivery needs.
- Ensure all required attachments, documents, and confirmations are properly saved and filed.
- Expedite back orders and communicate updates promptly to customers.
- Create and maintain engineering workflow numbers for special orders.
- Check for overruns and ensure freight payer information is correctly entered
Customer Service
- Handle approximately 40–50 customer calls per day, including inquiries from distributors, sales representatives, and end users.
- Provide availability, pricing, and delivery information for products.
- Check inventory levels in the U.S., Germany, and occasionally Canada.
- Address and resolve customer inquiries, complaints, and order discrepancies.
- Provide distributors with discount information and assist end users in locating distributors.
- Maintain positive, professional relationships with all customers and coworkers.
Administrative Support
- Enter and update special quotes as needed.
- Scan delivery notes and assist with general administrative duties.
- Prepare assigned reports, correspondence, and service logs accurately and on time.
- Maintain accuracy and timeliness in all computerized data entry and documentation.
- Take on additional duties and projects as assigned by management.
EDUCATION:
- High school diploma or equivalent required.
- One to three years of experience in an administrative and customer-focused role, preferably within a manufacturing or order-processing environment.
- Experience with Microsoft Word and Excel required; experience with SAP software preferred.
SKILLS/EXPERIENCE:
1. Ability to read and interpret documents such as open orders, blueprints, and procedure manuals.
2. Strong written and verbal communication skills.
3. Excellent organizational and multitasking abilities with attention to accuracy and deadlines.
4. Demonstrated ability to maintain a positive and cooperative attitude in a fast-paced team environment.