ZipRecruiter

Log In

1

Virtual Customer Service Jobs in Highlands Ranch, CO

Maersk

Customer Service

Aurora, CO · On-site

$16.25 - $22/hr

... services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Highlands Ranch, CO

Virtual Customer Service information

See Highlands Ranch, CO salary details

$10

$17

$27

How much do virtual customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual customer service in Highlands Ranch, CO is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Highlands Ranch, CO? The most popular types of Customer Service jobs in Highlands Ranch, CO are:
What are popular job titles related to Virtual Customer Service jobs in Highlands Ranch, CO? For Virtual Customer Service jobs in Highlands Ranch, CO, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Highlands Ranch, CO look for? The top searched job categories for Virtual Customer Service jobs in Highlands Ranch, CO are:
What cities near Highlands Ranch, CO are hiring for Virtual Customer Service jobs? Cities near Highlands Ranch, CO with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Highlands Ranch, CO as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,084 per year, or $17.8 per hour.

Customer Service

Thirteenth Floor Entertainment Group

Denver, CO • On-site

$16/hr

Temporary

Posted 12 days ago

Job description

Job Title: Customer Service Representative (seasonal)
Location: Fully Remote
Reports To: Customer Service Manager
Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment-and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard-not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.
Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
Position Summary
As a Seasonal Customer Service team member, you will serve as a key point of contact for guests by helping answer questions, resolve concerns, and support bookings across multiple communication channels. This role is ideal for someone who is responsive, empathetic, organized, and comfortable delivering a high level of service in a fast-paced remote environment.
What You'll Do
  • Respond to guest inquiries across email, chat, social media, and other support channels in a timely and professional manner.
  • Help guests with bookings, ticket upgrades, date changes, refunds, exchanges, and other account or purchase-related questions.
  • Resolve guest concerns by identifying the issue, communicating clearly, and helping move each interaction toward a positive resolution.
  • Provide accurate information about attractions, events, products, services, and policies using approved tools and resources.
  • Support secure collection and handling of payment details and other guest information in accordance with company procedures.
  • Help create a positive guest experience by showing empathy, professionalism, and strong follow-through in every interaction.
  • Partner with internal teams when guest needs require additional support or escalation.

What You'll Bring
  • Strong written and verbal communication skills in English.
  • Customer service experience in a fast-paced environment is preferred.
  • Ability to manage multiple conversations and requests at the same time while maintaining accuracy and professionalism.
  • Comfort using Microsoft Office, Google Workspace, and customer support or ticketing platforms; Zendesk experience is a plus.
  • Experience with ticketing systems such as Tixr, Ticketure, TicketSocket, Live Nation, AXS, or similar platforms is helpful.
  • Strong problem-solving skills, sound judgment, and a calm, guest-focused approach.
  • A collaborative, self-directed work style with strong organization and follow-through.
  • Availability to work evenings, weekends, and special event support schedules as needed.
  • Interest in live events, haunted attractions, or immersive entertainment is a plus.

Employment Details
Employment Type: Seasonal/Temporary
Expected Season Duration: September - Early November 2026
Work Schedule: Evenings, weekends, and holidays required during the operational season.
This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.
E-Verify
Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.
Equal Opportunity Employer
Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.
Reasonable Accommodations
Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.
E-Verify
Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.
Equal Opportunity Employer
Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.
Reasonable Accommodations
Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.

Apply