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Virtual Customer Service Jobs in Clinton, CT (NOW HIRING)

KFC- Kedis

Customer Service

Riverhead, NY

$17 - $23.25/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Clinton, CT

Virtual Customer Service information

See Clinton, CT salary details

$9

$16

$25

How much do virtual customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual customer service in Clinton, CT is $16.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Clinton, CT?

The most popular types of Customer Service jobs in Clinton, CT are:

What job categories do people searching Virtual Customer Service jobs in Clinton, CT look for?

The top searched job categories for Virtual Customer Service jobs in Clinton, CT are:

What cities near Clinton, CT are hiring for Virtual Customer Service jobs?

Cities near Clinton, CT with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Clinton, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,890 per year, or $16.8 per hour.

Virtual Client Information Officer (vCIO)

Charles IT

Middletown, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Serve as the primary liaison for assigned clients, addressing technical escalations and business objectives.

  • Act as a strategic advisor by aligning client technology with their business goals and delivering executive-level insights.

  • Build and maintain strong client relationships, serving as the primary point of contact and escalation.

Job description

 Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright.  Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive 

We are seeking a highly qualified Virtual Client Information Officer (vCIO) to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented. 

Responsibilities 

  • Act as a strategic advisor, aligning client technology with business goals. 
  • Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders. 
  • Ensure client environments are secure, scalable, and optimized for performance and growth. 
  • Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards. 
  • Build and maintain strong client relationships, serving as the primary point of contact and escalation. 
  • Mentor internal team members and foster collaboration across departments. 
  • Identify gaps and partner with technical teams to scope and prioritize initiatives. 
  • Ensure alignment with industry best practices and regulatory requirements. 
  • Other duties as assigned

Requirements

  • 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.  
  • Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.  
  • Strong business acumen with the ability to align technology with business strategy.  
  • Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.  
  • Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.  
  • Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.  
  • Highly organized, detail-oriented, and self-motivated with minimal supervision.  
  • Expected schedule of approximately 47 hours per week, including occasional evening client dinners and events.
  • Must be able to pass a background check and hold a valid U.S. driver’s license.  

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!  

Our Commitment to Inclusion:  

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.  

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.