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Virtual Customer Service Specialist Jobs (NOW HIRING)

IQVIA

Virtual Customer Engagement Specialist

Richmond, VA · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

IQVIA

Virtual Customer Engagement Specialist

Dallas, TX · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

IQVIA

Virtual Customer Engagement Specialist

Orlando, FL · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

Sherwin-Williams

Customer Service Specialist

Rochester, NY · On-site

$16.75 - $22.25/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their ... virtual physician visits, retirement and saving benefits, and more. Additional benefits include a ...

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As of Aug 17, 2026, the average hourly pay for virtual customer service specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

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Infographic showing various Virtual Customer Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Virtual Customer Engagement Specialist

IQVIA

Richmond, VA • On-site

$23 - $26.44/hr

Full-time

Posted 11 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

62nd of 224 rated it services

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the company's sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization a/k/a Technology Enables Sales Organization (TESO) dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our TESO division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with Health Monitor, we are currently looking for Virtual Customer Engagement Specialists to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.

RESPONSIBILITIES

  • Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone

  • Advance listening and decision-making skills

  • Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment

  • Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience

  • Ability to handle multiple tasks such as actively listening to our caller's need while navigating our CRM and consistently providing accurate and complete information on the requested topic.

  • High work ethic, reliable and punctual in reporting for scheduled work

  • Ability to be flexible as needed to meet the fluctuating business needs

Preferred Qualifications:

  • Minimum 2 years of business to business (BTB) sales experience

  • Minimum 1 year of inside sales experience

  • Pharmaceutical or Medical Device Experience

  • Exceptional verbal and written communication skills

  • Successful candidates will demonstrate the following competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability

#LI CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $23.00 - $26.44 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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