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Virtual Customer Service Representative Jobs in Rex, GA

XPO Logistics

Customer Service Representative

Lawrenceville, GA · On-site

$13.75 - $18.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

XPO Logistics

Customer Service Representative

Lawrenceville, GA · On-site

$13.75 - $18.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Rex, GA

Virtual Customer Service Representative information

See Rex, GA salary details

$9

$17

$24

How much do virtual customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual customer service representative in Rex, GA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.38 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Rex, GA? The most popular types of Customer Service Representative jobs in Rex, GA are:
What are popular job titles related to Virtual Customer Service Representative jobs in Rex, GA? For Virtual Customer Service Representative jobs in Rex, GA, the most frequently searched job titles are:
What cities near Rex, GA are hiring for Virtual Customer Service Representative jobs? Cities near Rex, GA with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Rex, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,188 per year, or $17.4 per hour.

Customer Service Representative

Genuine Parts Company

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Re-posted 15 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

224th of 416 rated retail wholesalers

Job description

Customer Service Representative
Summary of Job Description:
The Customer Service Representative (CSR) will work effectively and efficiently providing consistent, high quality service in a high-volume shared service center environment. Working in a team environment, the Customer Service Representative is responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels. The CSR will use a case management system to track, document and respond to inquiries using standardized best-practice processes. As the primary contact point for all customer inquiries to the ESC, it is imperative that they project a professional image through their telephone and writing skills and possess exceptional customer service skills.
Primary Duties/Responsibilities:
  • Act as a main point of contact for customer inquiries, requests and transactions
  • Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD's)
  • Work closely with GPC HR leadership to ensure that transactions are processed timely and accurately
  • Process updates to the employee's record ensuring accurate documentation for all transactions
  • Create a new case or update an existing case for every request received in the ESC's case management system
  • Work to resolve as many calls/cases as possible upon first call/contact
  • Perform daily review of open case queues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner
  • Process administrative transactions outside of the case management
  • Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries
  • Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
  • Recommend process improvements
  • Recognize, document, and inform the supervisor regarding trends in internal and external inquiries
  • Establish and maintain effective working relationships with peers, management, customers, and field HR staff

  • Exercise sound judgment when prioritizing, organizing, and monitoring inquiries while assigning emails and distributing cases timely to team
  • Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Qualifications:
  • 2-3 years prior relevant experience in a call center or service center environment
  • Superior Customer Service skills
  • Excellent oral and written communication skills
  • Customer-focused professional
  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
  • Attentive listening skills that enable asking of probing questions to aid in problem- solving and issue escalation
  • Detail oriented and able to multi-task - Good organizational skills
  • Ability to operate well under pressure - Strong problem-solving skills
  • Proficient computer skills (Microsoft Word, Microsoft Excel) - PeopleSoft and/or ServiceNow experience a plus
  • Dependable, punctual and able to achieve an appropriate level of attendance
  • Team player with a positive attitude

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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