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Virtual Customer Service Representative Jobs in Powder Springs, GA

ays s.r.o.

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Customer Service Representative Job Overview: As a Customer Service Representative at AYS Inc, you will be responsible for providing excellent customer service to our clients and their customers. You ...

Clockwork Concepts

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

As a CSR, you will continuously strive to enhance the customer experience and promote brand loyalty. The job: The primary responsibility of this entry-level role is to meet with current and potential ...

LoanMax Title Loans

Customer Service Rep

Riverdale, GA · On-site

$15 - $16/hr

Customer Service Representative Atlanta Title Loans 7437 Hwy 85 Riverdale, GA 30274 Pay Range $15.00- $16.00 per hour Bonus opportunities may be available where applicable but not guaranteed. Store ...

New

Atlanta Title Loans

Customer Service Rep

Riverdale, GA · On-site

$15 - $16/hr

Customer Service Representative ????ATLANTA TITLE LOANS ???? 7437 HWY 85 Riverdale, GA 30274 ???? Pay Range $15.00- $16.00 per hour Bonus opportunities may be available where applicable but not ...

New

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Powder Springs, GA

Virtual Customer Service Representative information

See Powder Springs, GA salary details

$9

$17

$25

How much do virtual customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual customer service representative in Powder Springs, GA is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Powder Springs, GA?

The most popular types of Customer Service Representative jobs in Powder Springs, GA are:

What are popular job titles related to Virtual Customer Service Representative jobs in Powder Springs, GA?

For Virtual Customer Service Representative jobs in Powder Springs, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Powder Springs, GA look for?

The top searched job categories for Virtual Customer Service Representative jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Virtual Customer Service Representative jobs?

Cities near Powder Springs, GA with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,023 per year, or $17.8 per hour.

Customer Service Representative

GoHero Home Services

Atlanta, GA • On-site

$15 - $20/hr

Full-time

Posted 19 days ago

Job description

Description:

While our technicians are out in the field delivering top-tier service with the latest technology and equipment, our Customer Service Representatives are the trusted voices behind the scenes—keeping everything running smoothly and ensuring every customer has a great experience from the very first call.

Are you a dependable, friendly professional who loves helping people and thrives in a fast-paced work environment? Do you enjoy solving problems, juggling priorities, and making sure no detail slips through the cracks?

Join our team as a Customer Service Representative and become a key part of a fun, supportive office that values your communication skills and commitment to excellence. You'll play a central role in helping customers get the service they need—while keeping our technicians organized and on time.

Key Responsibilities:

  • Answer inbound calls and assist customers with scheduling HVAC or plumbing service appointments
  • Provide exceptional customer service by listening, problem-solving, and offering solutions
  • Dispatch technicians based on availability, skillset, and priority of service requests
  • Coordinate with the service team to adjust schedules in real-time
  • Maintain accurate records of customer interactions and job updates in our scheduling software
  • Follow up with customers to confirm appointments and ensure satisfaction
  • Support general office duties as needed

Requirements:

  • 1+ year of phone-based customer service experience (call center or similar environment preferred)
  • Dispatching experience strongly preferred
  • Excellent communication and organizational skills
  • Ability to multi-task in a fast-paced environment
  • Strong attention to detail and time management
  • Proficiency with scheduling or CRM software (experience with ServiceTitan, Housecall Pro, or similar is a plus)
  • Friendly, professional demeanor and a team-player attitude
Requirements: