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Virtual Customer Service Representative Jobs in Midvale, UT

Ardent Services

Customer Service Representative

Lehi, UT · On-site

$40K - $45K/yr

Job Type Full-time Description Customer Service Representative Lehi, UT | Full-Time, In-Person Looking for a role where your work truly makes an impact? Ardent Logistics is seeking a Customer Service ...

U-Haul

Customer Service Representative

Salt Lake City, UT · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

PCA

Customer Service Rep

Salt Lake City, UT · On-site

$46K - $57K/yr

Customer Service Representative The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Midvale, UT

Virtual Customer Service Representative information

See Midvale, UT salary details

$9

$17

$25

How much do virtual customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual customer service representative in Midvale, UT is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.71 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Midvale, UT?

The most popular types of Customer Service Representative jobs in Midvale, UT are:

What are popular job titles related to Virtual Customer Service Representative jobs in Midvale, UT?

For Virtual Customer Service Representative jobs in Midvale, UT, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Midvale, UT look for?

The top searched job categories for Virtual Customer Service Representative jobs in Midvale, UT are:

What cities near Midvale, UT are hiring for Virtual Customer Service Representative jobs?

Cities near Midvale, UT with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Midvale, UT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,873 per year, or $17.7 per hour.

Customer Service Representative

Ardent Services

Lehi, UT • On-site

$40K - $45K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Job Type
Full-time
Description
Customer Service Representative
Lehi, UT | Full-Time, In-Person
Looking for a role where your work truly makes an impact? Ardent Logistics is seeking a Customer Service Representative to support our fast-paced transportation operations. In this role, you'll be at the center of daily freight movement-solving problems, communicating across teams, and ensuring a seamless experience for our customers and carrier partners.
What We Offer

  • Competitive salary: $40,000 - 45,000 per year
  • Comprehensive in-house training and mentoring
  • Health, Dental, and Vision insurance
  • Paid vacation and holidays
  • 401(k) retirement plan
  • Career growth opportunities as the company continues to expand
Key Responsibilities
  • Schedule: Monday-Friday, 6:30 am to 3:30 pm
  • Track and trace daily shipments to ensure on-time delivery
  • Accurately document shipment updates, exceptions, and issues
  • Communicate proactively with customers, carriers, and internal teams
  • Collaborate with sales and other departments to maintain smooth operations
  • Deliver excellent customer service and timely problem resolution
What We're Looking For
  • Strong problem-solving and decision-making skills
  • Reliable, detail-oriented, and highly organized
  • Ability to work independently in a fast-paced environment
  • Clear, professional written and verbal communication skills
  • Proactive mindset with a strong sense of ownership and accountability
Why Ardent?
Ardent is a leader in the transportation and logistics industry, known for its high-energy sales environment and innovative technology. We help coordinate thousands of freight movements nationwide, guided by our core values of unity, dedication, and creativity.
We're equally committed to our people and our communities. From local outreach to global initiatives, Ardent is a place where you can grow your career while making a meaningful difference.
Additional Details
  • Job Type: Full-time, in-person
  • Compensation: $40,000 - 45,000 per year (salary)
  • Benefits: Health, Dental, Vision, 401(k), paid time off

Ardent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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