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Virtual Customer Service Representative Jobs in Kentucky

U-Haul

Customer Service Representative

Lexington, KY · On-site

$16 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Aespatech

Customer Service Representative

Park City, KY · On-site

$13 - $17.75/hr

Customer Service Representative Site: Louisville, KY Bachelor's degree is MUST Duration: 06 MOnths Summary: The main function of a customer service representative is to interact with customers to ...

Circle K

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Hopkinsville, KY · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Corbin, KY · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Berea, KY · On-site

$13.25 - $18.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Hodgenville, KY · On-site

$13.25 - $18/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Glasgow, KY · On-site

$14 - $19/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Newport, KY · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Versailles, KY · On-site

$13.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Kentucky

Virtual Customer Service Representative information

See Kentucky salary details

$8

$16

$23

How much do virtual customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual customer service representative in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Kentucky?

The most popular types of Customer Service Representative jobs in Kentucky are:

What are popular job titles related to Virtual Customer Service Representative jobs in Kentucky?

For Virtual Customer Service Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Kentucky look for?

The top searched job categories for Virtual Customer Service Representative jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Customer Service Representative jobs?

Cities in Kentucky with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Customer Service Representative

Central Business Systems Inc

Lexington, KY • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Handle incoming customer inquiries and requests via phone and email, documenting interactions and routing requests to appropriate departments.

  • Assist with billing, invoicing, and accounts receivable activities, including payment follow-up and resolving discrepancies.

  • Support the preparation of customer quotes and coordinate with internal teams to ensure accuracy of pricing and details.

Job description

Description:

Customer Service Representative 


About Us:


Central Business Systems, Inc. is one of the fastest-growing office equipment and technology companies in the region. We have been in business for over 80 years in Kentucky, Indiana, and West Virginia.  


Job Description: 

The Customer Service Representative (CSR) is a front-line, customer-facing role responsible for delivering exceptional service to our clients through phone, email, and internal systems. This position serves as a key communication hub—handling incoming customer requests, supporting billing and accounts receivable (AR) processes, assisting with quoting, and ensuring issues are routed and resolved efficiently.


The ideal candidate is highly organized, detail-oriented, comfortable working across departments, and thrives in a fast-paced environment. Prior customer service experience is required, and experience with billing and/or AR is strongly preferred. Experience in Managed IT Services, copier/printer, or mailing systems environments is a plus.


Key Responsibilities


Customer Support & Communication

• Answer incoming phone calls and emails in a professional, friendly, and timely manner

• Serve as the primary point of contact for customer inquiries, requests, and issues

• Accurately document customer interactions and requests in internal systems

• Route requests to the appropriate department while maintaining ownership of communication and follow-up

• Proactively communicate status updates to customers to ensure a positive experience


Billing & Accounts Receivable Support

• Assist with invoicing, billing questions, and account inquiries

• Support accounts receivable activities, including payment follow-up and basic reconciliation

• Work closely with the finance team to resolve discrepancies and ensure accurate records

• Maintain professionalism and tact when discussing billing or payment matters with customers


Quoting & Administrative Support

• Assist with preparing customer quotes for services, equipment, and supplies

• Coordinate with sales, service, and technical teams to gather required information for quotes

• Ensure pricing, quantities, and details are accurate before delivery to customers

• Support general administrative and operational tasks as needed


Technology & Process Improvement

• Use Microsoft Excel and Microsoft 365 applications daily to track, organize, and report information

• Learn and adapt quickly to new systems, tools, and workflows

• Embrace technology improvements and automation, including AI-driven tools and processes

• Identify opportunities to improve customer experience and internal efficiency

Requirements:

  

Required Qualifications

• 2+ years of customer service experience (phone and email support required)

• Strong verbal and written communication skills

• High proficiency in Microsoft Excel and Microsoft 365 applications

• Excellent organizational skills and attention to detail

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Professional, customer-first mindset


Preferred Qualifications


• Experience with billing and/or accounts receivable (AR)

• Experience in Managed IT Services, copiers/printers, or mailing systems

• Familiarity with ERP, PSA, or CRM systems (e.g., E-Automate, ConnectWise, or similar)

• Experience supporting quoting or sales administration functions

• Comfort working cross-functionally with operations, finance, sales, and technical teams


Core Competencies


• Customer-focused and service-oriented

• Detail-driven with strong follow-through

• Adaptable and open to change

• Comfortable learning and using new technologies, including AI-enabled tools

• Team-oriented with a collaborative mindset