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Virtual Customer Service Representative Jobs in Arizona

PrideStaff

Customer Service Representative

Phoenix, AZ · On-site

$17 - $23/hr

Customer Service Representative - Call Center Shift/Hours: Monday - Friday, 1st Shift Pay Range: $17-$23/hr Location: Scottsdale, AZ We are thrilled to announce a new Customer Service Representative ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

Mr Appliance

Customer Service Representative

Tempe, AZ · On-site

$16 - $25/hr

We are looking for Customer Service Representatives for our office. Apply today! If you value working with people you actually like, having fun while you work, and protecting your free time, this is ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Managing the day to day customer activities such as customer orders, presale inquiries ...

Mr. Appliance

Customer Service Representative

Tempe, AZ · On-site

$16 - $25/hr

We are looking for Customer Service Representatives for our office. Apply today! If you value working with people you actually like, having fun while you work, and protecting your free time, this is ...

IEWC US

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role ...

IEWC US

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Managing the day to day customer activities such as customer orders, presale inquiries ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that's through inbound calls, emails, and/or chats. We ...

Urgent

Cool Willy's

Customer Service Representative

Tucson, AZ · On-site

$16 - $19/hr

Customer Service Representative (CSR) Cool Willy's Location: 1435 S. Euclid Ave., Tucson, AZ 85713 Full-Time in office| Day Shift Join a Team That Puts Customers First! At Cool Willy's , we know that ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Arizona

Virtual Customer Service Representative information

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How much do virtual customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual customer service representative in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication tools and customer management software to assist clients efficiently from a home or remote office environment.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Arizona? The most popular types of Customer Service Representative jobs in Arizona are:
What are popular job titles related to Virtual Customer Service Representative jobs in Arizona? For Virtual Customer Service Representative jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Arizona look for? The top searched job categories for Virtual Customer Service Representative jobs in Arizona are:
What cities in Arizona are hiring for Virtual Customer Service Representative jobs? Cities in Arizona with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Arizona as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Customer Service Representative

Heritage Exposition Services

Phoenix, AZ • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Job Overview & Purpose
The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments.
As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site.
Reports to: Customer Service Representative Manager
Key Responsibilities & Duties
Primary Responsibilities
  • Customer Follow-Up & Engagement - Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience.
  • Order Management & Data Entry - Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently.
  • Phone & Email Support - Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner.
  • On-Site Trade Show Support - Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly.
  • Invoice & Payment Processing - Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes.
  • Production Coordination - Collaborate with other departments to establish production schedules and ensure timely execution of services.

Additional Responsibilities
  • Travel & On-Site Service Assistance - Available for paid travel to trade shows, including overnight stays and weekend/extended hours when necessary.
  • Process Improvement & Task Management - Identify opportunities for operational improvements, ensuring workflow efficiency.
  • Administrative & Office Support - Assist with filing, document management, and internal communications.
  • Customer Issue Resolution - Proactively address and resolve exhibitor concerns, escalating issues when necessary.

Work Environment & Physical Demands
This position is full-time and in-person, requiring regular travel to trade show sites and on-site customer service operations. Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules.
Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs.. Periodic bending, reaching, twisting, carrying, pushing, and pulling.
Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings.
Requirements
Required Skills & Qualifications
Required:
  • 1-3 years of experience in customer service, hospitality, sales, or event support.
  • Proficiency in:
    • Microsoft Excel (data entry, reporting)
    • Microsoft Outlook (email and scheduling)
    • Microsoft Word (documentation)
    • Google Docs (collaborative processing)
  • Strong mathematical skills for invoicing and order processing (calculating taxes, discounts, percentages).
  • Excellent verbal and written communication skills with a strong customer service mindset.
  • Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment.
  • Ability to work independently and proactively solve problems while maintaining professionalism.
  • Valid driver's license and reliable form of transportation

Preferred:
  • Previous experience in the hospitality, event services, or sales industries.
  • Experience handling order processing and exhibitor services for trade shows or large-scale events.
  • Experience with customer relationship management (CRM) systems.

At Heritage Exposition Services, we require all team members to uphold our H-Hour Service commitment, ensuring that every client receives the highest quality experience-no exceptions. Our team is dedicated to excellence, responsiveness, and professionalism in every interaction, maintaining the standards that set us apart in the industry.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401(k)) with employer match when applicable
  • Employee Stock Ownership Plan (ESOP) - eligible employees participate in the company's long-term growth and success
  • Paid Time Off (Vacation, Sick & Paid Holidays)
  • Training & Professional Development
  • Career growth opportunities within a nationwide, employee-owned organization

Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.

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