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Virtual Customer Service Rep Jobs in Virginia (NOW HIRING)

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

U-Haul

Customer Service Representative

Henrico, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a ...

U-Haul

Customer Service Representative

Mount Crawford, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Sentriclad

Customer Service Rep

Lynchburg, VA · On-site

$15.50 - $21.25/hr

Customer Service Representative The Customer Service Representative (CSR) is a critical link between our customers, sales team, production operations, and internal departments. This position is ...

UASA

Customer Service Representative

Bristow, VA · On-site

$12 - $15/hr

Customer Service Representative As a customer service representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service ...

Ipex

Customer Service Representative

Lynchburg, VA · On-site

$15.50 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) will support a diverse portfolio of accounts and products, contributing to the delivery of a consistent and high ...

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All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Virginia

Virtual Customer Service Rep information

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What are the most commonly searched types of Customer Service Rep jobs in Virginia?

The most popular types of Customer Service Rep jobs in Virginia are:

What cities in Virginia are hiring for Virtual Customer Service Rep jobs?

Cities in Virginia with the most Virtual Customer Service Rep job openings:

Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Lorton, VA

Kolb Electric, Inc
Telecommunications • 51 - 200 employees
Learn more about Kolb Electric, Incexternal

$16.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Job description

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 years, and we are seeking experienced Customer Service Representatives to be a critical part of our fast-paced and quality-driven electrical service business. Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives will support our Service Managers, Dispatchers, and Electricians.  This team member must be extremely detailed and customer service oriented. Recent college grads with prior service office experience are encouraged to apply. You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 days a week. Wage will be aggressive and commensurate with experience.

Property Management experience is a huge plus. Our high-energy, team-oriented environment provides excellent career opportunities for professional and personal growth, as this position can lead to additional opportunities within our supportive organization. If you have sophisticated communication skills, meticulous attention to detail, and desire for a fulfilling career and not just a job, we are excited to hear from you.

Duties and Responsibilities for Administrative Assistants/Customer Service Representatives Include:

  • Daily phone and email interaction with customers, vendors, and Employees
  • Provide customer service that is polite, kind, and  friendly. Be prepared to assist in providing best in class service
  • Able to multi-task, communicate effectively and operate in a fast-paced environment
  • Provide support where necessary from a service and administrative perspective
  • Responsible for assisting with the following: AR, Scheduling, Dispatch, Filing, Customer Service
  • Other duties as needed for success that may arise from time to time

Requirements

  • 3-5 years Customer Service or related experience preferred
  • Strong experience with Microsoft Office products
  • Rapid data entry and/or Service Management Software experience a PLUS
  • Personable and customer focused demeanor
  • Drug and Background Screen required
  • Three (3) Professional work experience references required

Benefits

  • Excellent compensation
  • Comprehensive benefits including health, life, & dental insurance, 401K, and paid time off
  • Great career growth potential
  • Opportunity to work for a growing, prominent organization

Apply