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Virtual Customer Service Manager Jobs in Springfield, MA

Bridgestone Americas, Inc

Service Manager

Westfield, MA

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Westfield, MA

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc.

Service Manager

Westfield, MA · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Lifeworks

Client Service Manager

Hartford, CT

$71K - $80K/yr

We are a customer-first, collaboration-focused team that thrives on working together to solve ... The Client Service Manager will collaborate closely with sales, record-keeping and operations ...

LifeWorks, Inc.

Client Service Manager

Hartford, CT · On-site

$71K - $80K/yr

We are a customer-first, collaboration-focused team that thrives on working together to solve ... The Client Service Manager will collaborate closely with sales, record-keeping and operations ...

Dollar Tree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service

Agawam, MA

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Springfield, MA

Virtual Customer Service Manager information

See Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do virtual customer service manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for virtual customer service manager in Springfield, MA is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Springfield, MA? The most popular types of Virtual Customer Service jobs in Springfield, MA are:
What are popular job titles related to Virtual Customer Service Manager jobs in Springfield, MA? For Virtual Customer Service Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Springfield, MA look for? The top searched job categories for Virtual Customer Service Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Customer Service Manager jobs? Cities near Springfield, MA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Public Storage

Springfield, MA • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Public Storage rating

6.9

Company rating: 6.9 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

5th of 29 rated removal and storage companies

Job description

Company Description
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $17.50 Per Hour
Our Benefits
Total Rewards package available to our team:
  • We work Flexible and Full-Time Schedules
  • Competitive wages paid weekly
  • Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
    • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
    • Company paid life, accidental death insurance, and
  • Exclusive vendor discounts
  • Mileage reimbursement is provided when traveling between properties or other work-related tasks
  • Our Property Managers have the opportunity to earn performance-based bonuses!

Job Description
  • Our Property Managers get to work independently at multiple locations; spending time both inside and outside
  • We assess customer storage needs and make suggestions, including selling packing and moving supplies
  • Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
  • Auditing cash drawers and making bank deposits are part of the daily business
  • We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:
  • Ability to transport lift/move items weighing up to 35 pounds
  • Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
  • Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0155

What Public Storage employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Public Storage

Sourced by ZipRecruiter

Public Storage is a leading self-storage real estate investment trust (REIT) in the United States. With thousands of storage facilities across the country, Public Storage offers convenient and secure storage solutions for individuals and businesses. Public Storage facilities provide a range of storage unit sizes to accommodate various needs, from personal belongings to commercial inventory. Public Storage well-maintained and clean facilities are equipped with advanced security systems, including electronic gate access, surveillance cameras, and on-site management, ensuring the safety and protection of stored items.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1972

Social media

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