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Virtual Customer Service Associate Jobs in Springfield, MA

Dollartree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Spencer, MA · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Spencer, MA · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Walgreens

Customer Service Associate

Northampton, MA · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Hartford, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Northampton, MA · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Glastonbury, CT

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Hartford, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Glastonbury, CT · On-site

$16.94 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Northampton, MA · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Glastonbury, CT

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Virtual Customer Service Associate information

See Springfield, MA salary details

$8

$17

$27

How much do virtual customer service associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual customer service associate in Springfield, MA is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between Virtual Customer Service Associate vs Virtual Customer Support Specialist?

AspectVirtual Customer Service AssociateVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentRemote, customer-facing rolesRemote, technical or product-focused support
Employer & Industry UsageRetail, telecom, e-commerceTech companies, software providers, online services
Common Search & ComparisonCustomer service, support roles, remote customer serviceTechnical support, product support, troubleshooting

The Virtual Customer Service Associate primarily handles general customer inquiries, order processing, and service issues. In contrast, the Virtual Customer Support Specialist often provides technical assistance, troubleshooting, and product-specific support. Both roles are remote, require strong communication skills, and are common in customer-focused industries, but they differ in technical complexity and focus area.

What are the most commonly searched types of Virtual Customer Service jobs in Springfield, MA? The most popular types of Virtual Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Customer Service Associate jobs? Cities near Springfield, MA with the most Virtual Customer Service Associate job openings:
Virtual Customer Service Associate jobs near you
Customer Service Associate

Customer Service Associate

Marshall Retail Group

Windsor Locks, CT

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Marshall Retail Group rating

6.9

Company rating: 6.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

154th of 712 rated retailers

Job description

Job Title
Customer Service Associate
Location
Bradley International Airport (BDL) - Windsor Locks, CT 06096 US (Primary)
Job Type
Full-time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location: Bradley International Airport
Schedule: Weekend availability required
Pay: $17.00/hr.
Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount
Job Responsibilities
  • Handles each customer in a courteous and gracious manner
  • Maximize sales by achieving add-on sales and recommendations
  • Knowledge of the store's stock; stock varies by store location
  • Assists in the upkeep of the store by maintaining store displays and merchandising.
  • Assists with inventory and receiving of merchandise
  • Replenish backstock to maintain appropriate levels of merchandise on the floor
  • Markdown merchandise as needed.
  • CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
  • Other duties may be assigned
Job Requirements
  • 1 year + retail sales and/or cash handling experience
  • Excellent communication and people skills
  • Ability to multitask and problem solve
  • TAM Card may be required depending upon location
  • Additional Security clearance may be required depending upon location
  • Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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