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Virtual Customer Service Manager Jobs in Spring Hill, KS

Bridge Property Management

Service Manager

Kansas City, MO · On-site

$30 - $34/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

New

BH Management

Service Manager

Kansas City, MO

Service Manager Type: Full Time Location: 10415 E 43rd St, Kansas City, MO 64133 Property ... customer. Represents the company in a professional and courteous manner. Essential Job Functions:

BH Management

Service Manager

Kansas City, MO

Service Manager Type: Full Time Location: 10415 E 43rd St, Kansas City, MO 64133 Property ... customer. Represents the company in a professional and courteous manner. Essential Job Functions:

BH Management

Service Manager

Kansas City, MO

Service Manager Type: Full Time Location: 10415 E 43rd St, Kansas City, MO 64133 Property ... customer. Represents the company in a professional and courteous manner. Essential Job Functions:

Cleaver-Brooks, Inc.

Service Manager

Grandview, MO · On-site

Develop accurate proposals and quotes based on customer needs and field technician assessments for ... and virtual physician visits; voluntary critical illness/hospital/accident coverage; FSA/HSA ...

Cleaver-Brooks

Service Manager

Grandview, MO · On-site

Develop accurate proposals and quotes based on customer needs and field technician assessments for ... and virtual physician visits; voluntary critical illness/hospital/accident coverage; FSA/HSA ...

Inception Plumbing LLC

Service Manager

Kansas City, MO · On-site

$90K - $130K/yr

We offer our Service Manager a competitive salary of $90,000-$130,000+ annually . Benefits ... Our mission is to build lasting relationships with customers and our community by delivering ...

HyVee

Service Manager

Kansas City, KS · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Parc at Creekside

Service Manager

Kansas City, MO

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

New

Hy-Vee, Inc.

Service Manager

Shawnee, KS · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Shawnee, KS · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Lenexa, KS · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Mission, KS · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Prairie Village, KS · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Lenexa, KS · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Manitowoc Cranes

Service Manager

Lees Summit, MO · On-site

$88K - $115K/yr

The Service Manager is responsible for leading all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the technician ...

Parc at Creekside

Service Manager

Kansas City, MO

$30 - $34/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication -- relay scope of work, schedule repairs, and follow up ...

New

Hy-Vee, Inc.

Service Manager

Lees Summit, MO · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Spring Hill, KS

Virtual Customer Service Manager information

See Spring Hill, KS salary details

$23.5K

$55.7K

$96.9K

How much do virtual customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for virtual customer service manager in Spring Hill, KS is $55,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What job categories do people searching Virtual Customer Service Manager jobs in Spring Hill, KS look for? The top searched job categories for Virtual Customer Service Manager jobs in Spring Hill, KS are:
Virtual Customer Service Manager jobs near you

Service Manager

Bridge Property Management

Kansas City, MO • On-site

$30 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Bridge Property Management rating

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

128th of 251 rated facilities management

Job description

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands-on leadership, vendor oversight, team development, and operational consistency to ensure high-quality service delivery and property readiness.
KEY RESPONSIBILITIES
  • Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction
  • Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make-readies, and emergency response across assigned properties
  • Manage and develop maintenance staff - set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness
  • Oversee vendor and contractor relationships - schedule third-party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements
  • Direct unit turn scheduling and execution to minimize vacancy days and ensure move-in readiness meets company standards
  • Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality
  • Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards
  • Manage inventory control across assigned properties - monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials
  • Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership
  • Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues
  • Support repair, maintenance, and capital budget planning and cost management across assigned communities
  • Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)
  • Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties
  • Follow and enforce company safety procedures and appearance standards

REQUIRED SKILLS/QUALIFICATIONS
  • Considerable experience (3-5+ years), advanced technical knowledge, and strong troubleshooting skills
  • Strong multifamily maintenance management experience
  • Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems
  • Strong leadership and customer service skills
  • EPA certification Type I, II, or Universal required; CPO preferred in some portfolios
  • Strong recordkeeping and team support skills
  • High School diploma or equivalent

PREFERRED QUALIFICATIONS
  • Bilingual communication ability where useful for the properties
  • High school diploma; trade school or some college
  • CAMT certification
  • Multifamily supervisory experience

COMMUNICATION SKILLS
  • Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability
  • Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience
  • Coordinate with leasing and office teams on unit turn timelines, move-in readiness, and property condition updates
  • Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up on completion quality and timelines
  • Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team
  • Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance
  • Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review

TECHNOLOGY SKILLS
  • Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels and generate reports
  • Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments
  • Competency with digital tools for reading schematics, blueprints, and building system diagrams
  • Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations
  • Ability to generate and review maintenance performance reports and dashboards for leadership communication

PHYSICAL/WORK REQUIREMENTS
  • Emergency/weekend support is required
  • Ability to lift 50 lbs

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.
WHY JOIN BRIDGE PROPERTY MANAGEMENT?
We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees' growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.
WHAT WE OFFER
  • Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
  • Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
  • Access to Mental Health & Well-Being service.
  • 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
  • Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
  • 11 Paid Holidays per year.
  • Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
  • Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.
JOB CODE: 1000975

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