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Virtual Customer Service Manager Jobs in Rohnert Park, CA

Chevron

Customer Service Representative

Novato, CA · On-site

$19.25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron Careers

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Novato, CA

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Novato, CA

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Home Depot

Customer Service/Sales

Santa Rosa, CA · On-site

$20 - $23/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Santa Rosa, CA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Chevron

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Petaluma, CA

$18.50 - $25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Home Depot

Customer Service/Sales

Napa, CA · On-site

$21 - $24/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Rohnert Park, CA

Virtual Customer Service Manager information

See Rohnert Park, CA salary details

$27.1K

$64.2K

$111.9K

How much do virtual customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for virtual customer service manager in Rohnert Park, CA is $64,246.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are popular job titles related to Virtual Customer Service Manager jobs in Rohnert Park, CA?

For Virtual Customer Service Manager jobs in Rohnert Park, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Rohnert Park, CA look for?

The top searched job categories for Virtual Customer Service Manager jobs in Rohnert Park, CA are:

What cities near Rohnert Park, CA are hiring for Virtual Customer Service Manager jobs?

Cities near Rohnert Park, CA with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Rohnert Park, CA as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution, with an average salary of $64,246 per year, or $30.9 per hour.

Customer Service Representative

Skyservice Business Aviation

Napa, CA • On-site

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description
SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: https://www.skyservice.com/
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
SUMMARY OF RESPONSIBILITIES:
  • Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
  • Ensure communication and coordination between customers, lineservice crew and staff;
  • Coordinate fueling, catering, car rental, hotel booking and reservations;
  • Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
  • Answer the general number phone lines and forward calls to the the appropriate person;
  • Fill out digital forms for new clients and actively promote additional aircraft services and products;
  • Respond to customer email inquiries in a timely and courteous manner;
  • Complete daily invoicing and data entry for various vendors and customers;
  • Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
  • Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:
  • High school diploma/GED required;
  • Aviation experience preferred, but not required;
  • Intermediate computer skills;
  • Excellent communication skills;
  • Excellent customer service skills;
  • Ability to multitask;
  • Strong conflict resolution skills;
  • Maintain a professional demeanor and appearance at all times;
  • Weekend availability and willingness to work overtime during peak seasons;
  • Be at least 18 years of age;
  • Legally entitled to work in the United States;
  • Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.

Benefits:
Our perks and benefits include but are not limited to:
  • 401(k) plan with employer match;
  • Health, dental and vision insurance;
  • Life insurance;
  • Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

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